Administrative Assistant Customer Service

Sheila Rosskopf

Receptionist/Clerical/Administrative Assistant Baltimore, MD 21225 ****************@*****.*** 443-***-****

~ Professional Summary ~

Detail-oriented administrative assistant with more than 15 years of experience in diverse office environments, specializing in efficient scheduling, transcription, and document management. Proven ability to support high-level executives by maintaining accurate records and managing time-sensitive tasks. Skilled in Microsoft Office Suite and QuickBooks, with a strong focus on organizational and communication skills. Demonstrated success in enhancing operational efficiency and providing exceptional customer service in fast-paced settings.

Authorized to work in the US for any employer.

~ Work Experience ~

Administrative Assistant/Remote/As Needed

Accounting By Gail Kirby-Pasadena, MD 2015 to Present.

• Typing invoices and spread sheets.

• Transcribing meetings between Gail and her clients for her to use in the accounting work specific to each client. She is reliant on me to correctly transcribe each aspect of the meetings, without the need to be proofread, as each aspect is time sensitive.

• Utilize the MS programs installed on my home computer to complete each task. • Prepare and edit correspondence, reports, presentations, and other documents as needed.

• Maintain her office supplies inventory by anticipating her specific needs and placing orders in a timely manner.

• Handle sensitive information with utmost confidentiality while also maintaining data integrity at all times.

• Provide administrative in any manner/aspect she may need to keep business running smoothly.

~ Receptionist/Admin. Assistant ~

Maryland Healing Waters-Glen Burnie, MD 2008 to 2009

• Ready patient rooms for appointments throughout the day.

• Prepared patient files and charts according to the patients' individual needs.

• Scheduled and confirmed upcoming appointments for patients to see the doctor and made, or followed-up on, appointments for the doctor and drug representatives.

• Answered the multiple line phone system and entered multiple different files into the computer system, regularly consisting of the use of MS Office and MS Excel.

• Mailed out medical bills and ordered various items for the daily maintenance of the office.

• Typed the charts specific to each patient, made new charts and confirmed insurance information of new and existing patients.

• Proofread the notes on each patient to enter into the computerized medical charts.

• Was responsible for initial set-up, and further maintaining of the computerized system.

• Implemented an electronic document management system that improved efficiency by reducing paper

usage by about 45%

• Handled sensitive information (in accordance with HIPPA Laws and regulations) with utmost

confidentiality while maintaining data integrity at all times.

• Managed expense reports for the doctor by accurately tracking receipts, reconciling expenses, and

submitting reimbursement requests in a timely manner.

• Created efficient filing systems, both electronically and in physical files, to ensure easy retrieval of important

documents.

• Managed and maintained the physician's calendar, scheduled out-of-office appointments, meetings, and making his travel arrangements.

~ Receptionist/Admin. Assistant ~

E&S CONSTRUCTION-Pasadena, MD

May 2001 to September 2003

• Arrive at 8am M-F and began the daily checklist, consisting of turning on the phone systems, returning any

voicemails left for engineers and/or owners, starting the coffee, and typing up any messages left.

• Screened phone calls and emails for executives, providing accurate information or redirecting inquiries

to appropriate staff members.

• Confirmed appointments for consultations and meetings, and when necessary, readied the conference

room for such meetings.

• Daily tasks included, but were not limited to, utilizing UPS, USPS and FedEx, gathering, sorting and

preparing mail, both incoming and outgoing, preparing envelopes with return addresses and affixing

proper postage.

• Utilized the multiple computer system including older versions of MS Office and MS PowerPoint.

• Copying and proper filing of any and all correspondence for each individual engineer and associate,

as well as the office as a whole.

• Arranging any and all travel plans in the interoffice system, in order to keep track of each employees’

schedules and expenses.

• Printing out individual expense reports at end of week.

• Occasionally planned events for the company, such as company picnics.

[In addition to the daily tasks for the engineering firm, I also did the typing and filing of various invoices

and tax statements for the Accounting side of the business.]

~ Accounting Assistant ~

(for the in-office accounting firm run by CPA Anthony F. Feurher)

• Utilized MS PowerPoint, MS Excel and MS Word to prepare various spreadsheets, invoices and correspondence.

• Prepared various tax forms using an old fashioned typewriter, for a classic

look, and to maintain the standard set by the CPA.

• Mailed out client and employee tax returns, as well as invoices for the CPA's outside clients.

• Used an old fashioned typewriter and €{some specially made-to-order paper to compose personalized "Letters of Thanks" for, Anthony’s (the CPA), oldest and most trusted clients.

~ Sales Floor Associate ~

Trade Secret-Glen Burnie, MD

March 1999 to June 2001

• Greeted customers as they came into the store with a professional and pleasant disposition and an

offer of help and information, should any be needed.

• Ensure that shelves are fully stocked and updated with the oldest products in front to ensure expiry dates are correct, and any expired products are removed.

• Maintained, updated, collaborated with team members to design and create visually appealing merchandise displays to increase foot traffic and sales.

• Got to know the products by taking home samples given to employees by the company so we were personally knowledgeable of the products we were selling.

• Utilized those findings to educate customers on certain product's benefits and uses, as well as any possible side effects or unexpected issues.

• Kept track of all moneys coming in and going out, and at the end of every day, ensured all sales, refunds, and/or exchanges were accounted for before nightly bank drop off.

• Processed any refunds or exchanges and ensured they were properly documented, and conveyed any concerns back to the store owner, and if needed, the manufacturer.

• Checked in with corporate weekly to ensure prices in store reflect any sales or promotions instated by the company or individual manufacturers. (IE,coupons or discounts)

• Properly close and lock store every night.

• Maintained a clean and organized work environment to enhance the shopping experience for customers.

~ Receptionist to Part-time Admin Assistant ~

Diamond Traffic Exports-Baltimore, MD

1999 to 2000

*** This was my summer job for 2 years. So, I worked from June to September each year***

• Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring

their needs were met during their time at the office.

• Filing paperwork according to the shipment files, and incoming shipping containers.

• Answered the phones using the interoffice multi-line phone system to direct incoming the calls to

the individual recipients.

• Filing paperwork manually into the physical filing folders. (Most orders were handwritten or typed, and then printed out using the photocopier)

• Updated and maintained filing system in the wall-to-wall filing cabinets.

• Handled all the incoming and outgoing mail.

• On occasion, assisted with taking notes in board meetings.

• Responded to in-office inquiries from clients/customers in a timely manner, providing accurate information or

directing them to the appropriate department/personnel for assistance.

~ Education ~

High school diploma.

Glen Burnie High School-Glen Burnie, MD

1998 to 2001

COMPETENCY/PROFICIENCY/SKILLS

**Completed using Indeed's Skills Testing**

(Scored COMPETENT or PROFICIENT in all tests listed)

•Multi-tasking •Human resources •Microsoft Outlook •Office management •Adobe Illustrator •Excel •Data management •Hospitality •Microsoft Office •Microsoft PowerPoint •General Ledger Accounting •Communication skills •Computer skills •Word Excel •Word processing •Administrative Experience •Proofreading •Personal Assistant Experience •Scheduling •Negotiation •Editing •Transcription •Clerical Experience •Databases •Office experience •Payroll •Conflict management •Sales Experience •WordPress •JD Edwards •Customer support •Inside sales •Data collection •EMR systems •Writing skills •Microsoft Excel •Financial Report Writing •English •Working on construction projects •Basic math •Patient interaction •Accounting software •Supervising experience •Software deployment •General ledger reconciliation •Software troubleshooting •Microsoft Word •Computer operation •Tax Experience •Appointment scheduling •Organizational Skills •Medical Scheduling •Productivity software •Mail Clerk •Catering •DocuSign •Continuous improvement •Social media management •Google Docs •APIs •Microsoft Access •Time management •Analysis skills

~ Active Driver's License and Clean Driving Record

Additional...

Please, allow me to address the gaps in my employment history by explaining that I was a stay at home mom from 2003 to 2008, and again from 2010 to 2015, during which time I had some serious health issues. I was given 3 years to live, and thank God I was healed and am ready to find a new work family that I can pour my time and dedication in to! I believe I will be a valuable asset to your company due to my enthusiasm for working! Which translates into a hard worker with great communication skills, a pleasant disposition, and a love for helping people!

~Let me show you what I'm capable of because I am INcapable of disappointing you!

~Thank you for your time and consideration! Sheila Rosskopf

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