Customer Service High School

Joanie Dylan

Reno, NV *****

775-***-**** - *************@*****.***

Professional Summary

Customer service professional with strong background in managing customer interactions and resolving issues promptly. Committed to enhancing team collaboration and achieving consistent results.

Accomplishments

Achieved Representative of the Year Award in 2014 through effectively helping manage our Davita account and assisting with new hire training.

Skills

Customer support

Complaint resolution

Payment processing

Cross-functional collaboration

Live chat support

Email management

Work History

07/2005 to 09/2025

Senior Customer Service Representative

Henry Schein – Reno, NV

Led resolution of 75+ complex customer inquiries daily, enhancing overall satisfaction and loyalty.

Implemented process improvements to streamline order management and fulfillment in alignment with ISO work instructions

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma

Reno High School - Reno

Certifications

Certified Culture Ambassador, Henry Schein - 2023-2025

References

Bill Brandt, Vice President & Chief Customer Service Officer, Henry Schein 1992-Present; ****.******@***********.***, 775-***-****

Cameron Mock, Senior Manager, Henry Schein 1998-Present; *******.****@***********.***, 775-***-****

#HRJ#21a32004-63aa-49ae-bde9-cf4ed3cc9209#

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