Customer Service Assistant Manager

BRIAN BENNETT

**** ******** **** ****** 302-***-****

Lewes, DE 19958 ***********@***.***

HIGHLIGHTS OF QUALIFICATIONS:

• Dedicated and enthusiastic professional that is equally successful working independently and collaboratively in team environment

• Committed to quality service and customer satisfaction

• Well organized, with strong ability to prioritize assignments and meet deadlines

• Flexible and efficient; strong ability to learn new skills and multi-task

• Provides excellent attention to details, remaining focused in distracting surroundings and productive in high volume setting SUMMARY OF BUSINESS SKILLS:

• Strong ability to provide excellent customer service

• Proficient computer knowledge in Microsoft Office applications and the internet

• Operate disk defragmenter and troubleshoot for virus and spam issues

• Perform remote service assistance

• Effective interviewing techniques, with ability to quickly obtain pertinent information

• Accurate record keeping and documentation skills, ensuring confidentiality of all information

• Inventory and stock management

• Excellent oral, written, and interpersonal communication skills PROFESSIONAL EXPERIENCE:

02/2024 - Current Cashier, Sales, Stock, Customer Service, Lead Others Kitchen & Company, Lewes, DE

-Provide excellent customer service

-Update and change weekly promos throughout store

-Maintain inventory and stock management

-Retail Sales, Cashier, Stocking

04/2023 – 10/2023 ASSISTANT MANAGER / KEY HOLDER / SUPERVISOR ECCO, Rehoboth Beach, DE

• Brand Ambassador for ECCO

• Supervise and lead sales team

• Provide excellent customer service

• Proven success meeting Key Performance Indicator goals

• Update and change weekly promos throughout store

• Maintain inventory and stock management

10/2022 – 03/2023 SALES ASSOCIATE

Timberland, Rehoboth Beach, DE

• Provide excellent customer service in person and over phone

• Assist customers to make selections

• Operate cash register to complete purchase or return

• Maintain inventory and stock management

Brian Bennett

Resume – page 2

04/2019 – 10/2021 TERMINAL TECHNICIAN / OPERATOR

Amtote International, Hunt Valley, MD

• Maintain records and files

• Preparation of reports

• Order supplies and equipment

• Inspect electrical systems, equipment, or components to identify hazards/defects and needs for adjustment, repair or replacement to ensure compliance with codes

• Prepare sketches or follow blueprints to determine the location of wiring or equipment and to ensure conformance to building and safety codes

• Direct and train workers to install, maintain, or repair electrical wiring 02/2006 – 08/2014 ELECTRICIAN FOR WASTEWATER SYSTEMS Sussex County Council, Division of Environmental Services (DOES), Georgetown, DE

• Repair and maintain water system pumps

• Troubleshoot water pump malfunctions

• Upgrade and renovate electrical equipment

1993 – 2013 ELECTRICIAN / PROJECT MANAGER

Bennett Electric, Frankford, DE

• Manage business office operations, including invoicing and billing customers, scheduling of jobs, customer service needs, and problem solving

• Schedule and oversee work and activities of projects

• Plan electrical installations, including layout and installation of electrical wiring, equipment, or fixtures based on job specifications and local codes

• Diagnose malfunctioning systems, apparatus, or components using test equipment and hand tools to locate the cause of a breakdown and correct the problem

EDUCATION AND CREDENTIALS:

09/2000 – 06/2004 Sussex Tech Adult Education, Georgetown, DE Electrical Journeyman Apprenticeship

Licensed Electrician

Indian River High School, Frankford DE

Diploma in Academic Studies

Honors Mathematics Classes: Calculus, Trigonometry

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