Customer Service Project Management
Resume:
Logan Berry
***** ***** **, ****** ** ***** 930-***-****, ***********@*****.***
Education: University of Southern Indiana
Bachelor of Science in Business Management, December 2018 AACSB Accredited Romain College of Business and Final GPA: 3.0/4.0 Professional Summary : Business owner with 6 years of experience in driving sales growth and optimizing operations through strategic partnerships and creative marketing initiatives. Proficient in inventory and project management, customer service, and data analysis, with a proven track record of enhancing customer satisfaction and operational efficiency. Passionate about leveraging innovative solutions to expand market presence and build strong community relationships.
Work Experience:
Plug’s Sweet Tooth Aurora, IN
April 2021 - September 2023
● Cooperating with local businesses to drive sales spearheaded strategic partnerships with local businesses, driving sales growth and expanding market presence while overseeing daily operations and inventory management.
● Optimized inventory processes and customer service protocols, resulting in improved operational efficiency and enhanced customer satisfaction rates.
● Implemented creative marketing initiatives and product offerings, attracting a diverse customer base and establishing the business as a community favorite.
● Fostered strong relationships with suppliers and local partners, ensuring product quality and creating mutually beneficial business opportunities.
● Meticulously managed financial records and sales data, identifying trends to inform strategic decisions and drive sustainable business growth. Friendship State Bank Friendship, IN
October 2019 - April 2021
● Streamlined banking processes, reducing customer wait times and enhancing overall satisfaction. Implemented a new account management system, boosting operational efficiency.
● Fostered strong relationships with clients and team members, contributing to a positive work environment. Participated in cross-departmental projects to improve service delivery.
● Analyzed financial data to identify trends and opportunities for growth. Developed comprehensive reports that informed strategic decision-making processes.
● Proposed and implemented digital banking solutions, enhancing customer experience and expanding online services. Contributed to the bank's technological advancement initiatives.
Sleep Number Corporation Evansville, IN
January 2018 - October 2019
● Drove sales performance, exceeding goals with $954,500 in total sales over 16 months, consistently achieving 107% of target. Managed customer interactions and resolved issues.
● Pioneered interactive customer experiences, enhancing engagement and boosting sales. Developed creative solutions for customer service challenges.
● Analyzed customer needs, tailoring product recommendations to maximize satisfaction and sales. Utilized data-driven approach to optimize performance.
● Fostered strong team relationships, contributing to a cohesive sales environment. Shared best practices and supported colleagues in achieving targets. Destination XL Evansville, IN
May 2017 - January 2018
● Welcomed customers warmly, conducted insightful discovery conversations, managed inventory efficiently, and facilitated smooth transactions at the register.
● Meticulously maintained stock levels, ensuring timely replenishment. Executed precise cash handling procedures, minimizing errors and enhancing customer satisfaction.
● Fostered a team-oriented environment, coordinating with colleagues to streamline inventory management and optimize customer service processes.
● Consistently met sales targets through personalized customer interactions. Implemented effective stock organization strategies, reducing search times and improving efficiency. Skills : Customer Service (Expert), Problem Solving (Expert), Project Management (Skillful), Microsoft Office (Experienced), Data Analysis (Expert), Time Management (Experienced), Strategic Planning
(Skillful), Creative Thinking (Expert).
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