Lucas Hay
**** ******* ** ********, ************ 15557 814-***-**** ***********@*****.***
OBJECTIVE
Looking for a stimulating and fulfilling role in customer service where I can utilize my 8 years of experience delivering prompt, precise, and empathetic support to diverse customers.
EXPERIENCE
Jan 2015 – Dec 2017
Reception/ Night Auditor Ramada Inn
● Checked in and out guests efficiently, ensuring smooth and timely operations.
● Maintained cleanliness of rooms and entryways, enhancing guest satisfaction.
● Handled cash transactions accurately, maintaining financial integrity.
● Answered phones promptly, providing excellent customer service.
Jan 2019 – Feb 2021
Reception/ Night Auditor Faros Properties
● Checked in/out guests, managed lockouts, and maintained elevator schedules, ensuring smooth operations.
● Monitored security cameras and valeted cars, enhancing safety and guest satisfaction.
● Handled cash transactions accurately.
● Answered phones promptly, providing excellent customer service.
Jan 2019 – July 2024
Social Media Management Marie Entertainment
● Designed and managed brand content, boosting engagement and audience growth.
● Scheduled and balanced finances, ensuring operational efficiency.
● Managed and built schedules for content creators, optimizing workflow while
Developing and maintaining client relationships, increasing client base.
● Used QuickBooks to manage financial transactions, inventory, sales and create invoices.
EDUCATION
Diploma, Rockwood Area Highschool
Gen Ed, Westmoreland County Community College
3 years continued Ed, Lockhaven university
SKILLS
● Active listening skills
● Ability to work under pressure
● Excellent communication skills
● Cash Handling
● Strong sales and business development skills
● Ability to handle multiple tasks and prioritize effectively
● Excellent Verbal Communication Skills
● Inbound/Outbound Call Experience