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Customer Service Night Auditor

Location:
Rockwood, PA
Posted:
October 11, 2025

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Resume:

Lucas Hay

**** ******* ** ********, ************ 15557 814-***-**** ***********@*****.***

OBJECTIVE

Looking for a stimulating and fulfilling role in customer service where I can utilize my 8 years of experience delivering prompt, precise, and empathetic support to diverse customers.

EXPERIENCE

Jan 2015 – Dec 2017

Reception/ Night Auditor Ramada Inn

● Checked in and out guests efficiently, ensuring smooth and timely operations.

● Maintained cleanliness of rooms and entryways, enhancing guest satisfaction.

● Handled cash transactions accurately, maintaining financial integrity.

● Answered phones promptly, providing excellent customer service.

Jan 2019 – Feb 2021

Reception/ Night Auditor Faros Properties

● Checked in/out guests, managed lockouts, and maintained elevator schedules, ensuring smooth operations.

● Monitored security cameras and valeted cars, enhancing safety and guest satisfaction.

● Handled cash transactions accurately.

● Answered phones promptly, providing excellent customer service.

Jan 2019 – July 2024

Social Media Management Marie Entertainment

● Designed and managed brand content, boosting engagement and audience growth.

● Scheduled and balanced finances, ensuring operational efficiency.

● Managed and built schedules for content creators, optimizing workflow while

Developing and maintaining client relationships, increasing client base.

● Used QuickBooks to manage financial transactions, inventory, sales and create invoices.

EDUCATION

Diploma, Rockwood Area Highschool

Gen Ed, Westmoreland County Community College

3 years continued Ed, Lockhaven university

SKILLS

● Active listening skills

● Ability to work under pressure

● Excellent communication skills

● Cash Handling

● Strong sales and business development skills

● Ability to handle multiple tasks and prioritize effectively

● Excellent Verbal Communication Skills

● Inbound/Outbound Call Experience



Contact this candidate