Customer Service High School

C O N T A C T

301-***-****

********.**@*****.***

Seat Pleasant, MD

Friendly High School

High School Diploma

E D U C A T I O N

S K I L L S

Project Management

Public Relations

Teamwork

Time Management

Leadership

Effective Communication

Critical Thinking

Customer Service

Interpersonal Communication

Time Management

Problem Solving

MS Office

Database/Records Management

Multi-Tasking

Attention to Detail

P R O F I L E S U MMARY

Seasoned professional with 9 years of experience in customer-focused roles, expertise in handling high-volume calls, resolving complex inquiries, and maintaining detailed records. Proven track record in providing exceptional customer service and effective communication across diverse settings.

WORK E X P E R I E N C E

Child Support Specialist 12/2023 - PRESENT

05/2022 - 12/2023

Neighborhood Health - Alexandria, VA

Call Center Representative

09/2019 - 05/2022

Fort Belvoir Community Hospital - Fort Belvoir, VA Call Center Technician

Work with other agencies, such as the Department of Health and Human Services, to enforce child support orders.

Utilize legal methods for the collection of child support, such as wage garnishment, tax refund interception, and driver's license suspension. Monitor compliance and initiate actions, including legal steps, when payments are not made according to the child support order.

Serve as the primary point of contact for parents and legal entities, answering questions, providing updates, and offering assistance in resolving issues. Communicate with custodial parents, non-custodial parents, and legal representatives to ensure clear understanding of obligations, changes in circumstances, and enforcement actions.

Handle inbound and outbound customer calls in a timely and professional manner. Assist customers with inquiries related to products, services, orders, billing, and account issues.

Provide accurate, valid, and complete information by following standard operating procedures.

Offer troubleshooting assistance for customer problems or concerns, guiding them through potential solutions.

Escalate complex issues to higher-level support or management when necessary. Ensure customer satisfaction by providing effective solutions and alternatives when needed.

Provide step-by-step troubleshooting assistance to customers experiencing technical issues with products or services.

Diagnose and resolve hardware, software, or network-related problems by analyzing the issue and offering solutions.

Guide customers through technical setups, installations, configurations, and repairs. Resolve common software issues, such as system crashes, error messages, and compatibility problems.

ELEXUS SESSION

Anne Arundel County Office of Child Support - Annapolis, MD

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