Customer Service Medical Receptionist

Rose Miller

Cleburne, Texas ***** # 817-***-**** # **************@*****.***

SUMMARY OF QUALIFICATIONS

A highly organized and meticulous Medical Receptionist with 3 years of experience

providing administrative support to office staff and facilitating smooth patient

appointments and payment processing. Skilled in organizing paperwork, documenting

patient medical information, and ensuring office and patient needs. Committed to

providing excellent customer service and maintaining accurate records for a successful

healthcare environment. Proficient using Microsoft Word, Microsoft Outlook, Epic

Systems, Citrix and On Base software.

CORE COMPETENCIES

Accurate and detailed organizational skills

Professional and empathetic communication skills

Technical proficiency

Medical knowledge of terminology and insurance requirements

Great patient and problem-solving customer service skills

Strong interpersonal communication skills

Ability to multitask

Capable of performing in stressful environment

Complex Problem Solving

Work History

Medical Receptionist June 2025 - Present

Cook Children’s Pediatrics (Burleson) Burleson, Texas

Greets patients, provides a positive intake, and check out experience for their visits.

Displays strong people skills, with patients, staff and medical professionals. Adapts to

constant changing environments and priorities. Maintains patient flow, answers phones

promptly and courteously, provides patient scheduling, patient registering and billing

procedures for clinic, while upholding all policies and procedures. Displays a high degree

of tact and patience while conducting payment collection activities for the clinic. Utilizes

and successfully communicates medical terminology and knowledge of numerous

insurance plans daily. Conducts patient medical interviews to schedule tests or

procedures based on physician’s orders, and compiles and records medical charts.

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