Customer Service Representative
Resume:
Diane Davis
Customer service oriented
Richmond, VA 23223
*************@*****.***
Customer service oriented in the medical field identity theft protection insurance as well as financial banking experience in retail for the past 35 years Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Maximus-Richmond, VA
October 2021 to 06/10/2025
Responsible for assisting clients with applying for cover of Virginia Commonwealth of Virginia Medicaid also assisting clients with their managed Care organizations assistant clients and putting them in contact with their caseworker and the necessary . Assistant customers with it and notice of actions sent with their appeals. Also in some circumstances putting the client in contact with the necessary department to assist with their medical needs
Customer Service Representative
Maximus Call Center-Richmond, VA
September 2021 to Present
Responsible for answering calls incoming calls on a daily basis assisting applicants with taking applications for Medicaid coverage services also answering questions and instructing callers on information about that Managed Care organizations responsible for escalations sending appropriate notations to the appropriate Department in an appropriate manner and time and a courteous considerate manner and is considered for employment with your company I will to the best of my ability respect my fellow employees as well as my employer
Professional Driver
Advance Auto Parts-Richmond, VA
July 2020 to Present
Responsible for delivering Auto Parts the clients of Advance Auto verification of those parts also responsible for sales collecting monies for parts delivered on time with accordance of company Cashier
Speedway LLC-Richmond, VA
January 2019 to March 2020
Responsible for operating the cash register assistant customers with their diesel kerosene gasoline and Retail product purchases also responsible for closing shift with the accurate balance Cashier
7-Eleven-Richmond, VA
September 2019 to January 2020
Operating cash register assisting customers with their daily purchases gas purchases cleaning scrubbing floor and stocking also responsible to serve food to the customer sand prepare food PCA
Concentrix-Richmond, VA
May 2018 to August 2019
As a PCA it was my job to discuss with the members that have benefits in reference to their prescription call Diane from the doctor we were a mail order pharmacy it was my job to also connect the members to the correct department whether it be a pharmacy representative for or a pharmacy assist PCA
New Begginings-Richmond, VA
September 2015 to March 2018
Assistant assistant my client with dressing eating bathing assisting with taking medications cleaning washing clothes spending time with my client on a personal level CUSTOMER SALES REP/QUALITY ANALYST MONITOR
BANK OF AMERICA
November 1999 to March 2013
80113, CO
Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 100 calls in queue per minute. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Mastery of customer service management systems and databases. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Referred unresolved customer grievances to designated departments for further investigation. Managed high call volume with tact and professionalism. Acted professionally and patiently when addressing negative customer feedback. TOP SALES REPRESENTATIVE
Bank of America-Richmond, VA
November 1999 to March 2013
TOP SALES FOR PRIVACY ASSIST IN 2008-2010
Audited hundreds of accounts a day to ensure proper information was submitted, filed and submitted to Underwriting, RMA, 4506t, Frank Dodd, sources of income, expense, home safe report, land safe reports, etc.
• Worked
CASHIER
WALMART RETAIL STORE
October 1997 to November 1997
7901 Brook Rd Richmond 804-***-****
CASHIER
ACCURACY, ASSITING
1981 to 1981
CUSTOMER WITH BAGGING OF GROCERIES, AND MEETING NEEDS OF CUSTOMER AS AN INDIVIDUAL GED: GENERAL, 1981
Education
High school or equivalent
Skills
• Customer Service (10+ years)
• Fast Food (5 years)
• Food Preparation
• Food Service
• Banking (10+ years)
• Research
• Computer literacy
• Cash handling (10+ years)
• Driving (1 year)
• Commercial Driving
• Windows
• Delivery Driver Experience
• Financial services
• Sales
• Financial services
• Sales
• Cash register
• Customer service
• Banking
• Driving
Certifications and Licenses
CNA
Driver's License
Assessments
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
June 2021
Identifying and resolving common customer issues
Full results: Proficient
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