Customer Service Executive Support

Joshua G. Gold

Saint Helena, CA

***********@*****.*** 843-***-****

Professional Summary

Resourceful administrative and logistics professional with extensive experience managing operations, executive support, scheduling, and customer service across diverse industries

— from accounting and tour management to wine production and hospitality. Highly organized, detail-oriented, and team-driven, with a hands-on understanding of winery operations through current harvest work at Duckhorn Vineyards. Thrives in collaborative environments where precision and follow-through are essential. Relevant Experience

Harvest Cellar Intern

Duckhorn Vineyards, Saint Helena, CA

July 2025 – Present

• Support cellar and production operations during harvest, gaining firsthand experience with wine logistics, record-keeping, and teamwork in a fast-paced environment.

• Assist with grape processing, fermentation monitoring, sanitation, and barrel work, contributing to the smooth daily flow of the production team.

• Strengthen understanding of winery operations from vineyard to cellar, bringing practical knowledge to administrative and logistical functions. Founder / Executive Coach

The Joshua Gold Group, LLC, Saint Helena, CA

2017 – Present

• Provide operational structure and calendar management for entrepreneurs, executives, and small business owners, ensuring efficient workflows and clear communication.

• Oversee logistics for workshops, client sessions, and events, including scheduling, follow-up, and detailed record-keeping.

• Manage data, client records, and reporting with precision, maintaining a high level of service and responsiveness.

Realtor / Marketing & Operations

Keller Williams Realty, Charleston, SC

2014 – 2017

• Coordinated complex scheduling, showings, and transactions for multiple clients simultaneously, ensuring all administrative details were executed accurately.

• Oversaw event logistics for open houses and marketing campaigns, managing vendors and timelines.

• Maintained meticulous records and communicated clearly with clients, inspectors, lenders, and internal teams.

Partner / Accountant

Max M. Gold, CPA, Brooklyn, NY

1983 – 2005

• Managed calendars, client communications, and data for a busy accounting practice, ensuring timely filings and accurate records.

• Oversaw administrative operations including reporting, document preparation, and deadline management.

• Developed a meticulous attention to detail and organizational systems that supported a high volume of clients with minimal error. Additional Experience

Tour Manager — Various International Artists

1978 – 1983

• Coordinated large-scale logistics including travel, scheduling, budgeting, and vendor contracts for world tours.

• Managed real-time problem solving, tight timelines, and high-profile client service under pressure — skills directly transferable to winery logistics and events. Education

Bachelor of Arts in Public Accounting

Pace University – New York, NY

Skills & Competencies

• Administrative Support & Calendar Management

• Event & Logistics Coordination

• Data Entry & Record Management

• Customer Service & Hospitality

• Microsoft Office Suite (Word, Excel, Outlook)

• QuickBooks, Vintrace familiarity, CRM tools

• Excellent Verbal & Written Communication

• Detail-Oriented, Organized, Reliable

Additional Information

• Based in Saint Helena, CA; available to work on-site

• Able to lift 30 lbs; accustomed to physically active work environments

• Deep passion for wine and continued learning in the industry

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