Quality Assurance Supply Chain

Adam Hatcher

423-***-**** *******.****.*@*****.*** LinkedIn GitHub Nashville, TN

Quality Assurance Engineer

As a QA Engineer rooted in transportation and supply chain operations, I bring a deep understanding of logistical workflows and data-driven processes to software quality assurance. Passionate about efficient agile methodologies, I leverage modern QA tools—JIRA for sprint management, Postman and Charles for API inspection, and DevTools for front-end debugging—to identify defects with surgical precision. My keen eye for detail and relentless drive to find bugs ensure that every product release exceeds user expectations. By applying transportation best practices—optimizing routes, minimizing delays, and streamlining handoffs—to testing pipelines, I deliver flawless, reliable solutions that enhance operational efficiency and create a buttery-smooth user experience.

Technical Skills

Automation Testing JavaScript QA Engineering Test Planning Test Documentation Manual Testing Mobile Testing Android Studio API Testing UI Testing Regression Testing Debugging Agile JIRA Postman Charles SQL Console Bash WebDriverIO Selenium JSON Figma Node.js DevTools GitHub Git QA Technical Projects

Urban Grocer Web App

Skills: API Testing, Debugging, JSON, Postman, Node.js, JavaScript

● Tested the API of Urban Grocers app and created a valid API bug report

● Designed tests for APIs using test design techniques boundary values and equivalence classes

● Sent JSON and XML requests to API using Postman

● Composed a SOAP request according to the API documentation

● Developed and executed tests for HTTP requests using Node.js and JavaScript Urban Routes Web App

Skills: Test Planning and Design, Debugging, Figma, Charles

● Tested the front end of the web app and issued bug reports

● Designed positive and negative tests and found defects in common interface elements

● Checked layout adaptability without real devices

● Intercepted and spoofed requests or responses in Charles manually and automatically Urban Lunch Mobile App

Skills: Android Studio, Mobile Emulator, Mobile Testing

● Developed and implemented a comprehensive mobile testing strategy utilizing Android Studio and device emulators

● Identified and resolved critical defects by collecting and analyzing logs from mobile emulators Professional Experience

Operations Manager, Covenant Logistics Group, La Vergne, TN 04/12 - 06/25

● Analyzed operational data and client feedback to implement process improvements, contributing to reliable system performance

● Collaborated cross-functionally to communicate process enhancements and resolve technical issues, ensuring software performance consistency

● Identified and addressed operational inefficiencies using analytical problem-solving, supporting system test readiness

● Liaised between departments to facilitate the resolution of technical challenges, enhancing overall system quality

● Managed process documentation and coordinated maintenance protocols to support consistent equipment performance metrics

● Planned and allocated work assignments and resources, ensuring adherence to performance and testing standards

● Directed scheduling activities, providing insights to refine system test readiness and ensure defect-free performance

● Maintained performance metrics and detailed documentation to support continuous quality improvements

● Resolved operational challenges through data-driven analysis and technical support, aligning with quality assurance practices

Fleet Manager, Interstate Distributors, Mt Juliet, TN 02/10 - 03/12

● Discussed load and service expectations with scheduled drivers to ensure best performance

● Coached driving associates to achieve mileage goals by achieving a healthy balance between their time at home and service commitments

● Coordinated driver lane assignments to optimize operational efficiency and support both company and driver goals

● Addressed delivery setbacks to guarantee on-time delivery, most notably for time sensitive accounts

● Implemented and supported company quality and safety improvement standards by ensuring pre and post trip inspections were successfully documented and that our drivers were DOT compliant

● Identified process breakdowns and developed improvement plans with partners to resolve reduced asset utilization and in transit delays

Education

CompTIA Security+ (701), CompTIA 10/24

CompTIA validates skills required for IT security. It covers foundational IT concepts including hardware architectures and software types, operating system fundamentals, troubleshooting methodologies, and networking principles. The program then builds on these essentials with core security topics such as risk management, cryptography, and access control. It also addresses modern challenges associated with mobile device security, virtualization technologies, and cloud computing practices, ensuring we can secure and manage diverse environments.

QA Engineering Certificate, TripleTen 07/25

TripleTen’s QA Engineering Certification delivers comprehensive training across both manual and automated quality assurance disciplines. We master Automation Testing with Selenium and WebDriverIO using JavaScript in QA Engineering, alongside Manual Testing and Mobile Testing in Android Studio. The program covers end-to-end Test Planning and Test Documentation, Regression and UI Testing, plus API Testing with Postman and Charles. We hone Debugging skills in the Console, Bash, and browser DevTools, adopt Agile workflows via JIRA, and work with SQL, JSON, Node.js, and Figma for data validation and design review.

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