Customer Service Support
Resume:
Jessica Darby
Eagerly pursuing a role as a Customer Support Representative, leveraging exceptional
communication and problem-solving skills. With a proven track record in customer service and conflict resolution, perfectly suited to ensure customer satisfaction and enhance company reputation
Scott, LA 70583
*************@*****.***
Professional Summary
• Customer Service & Retail Cashier.
• Home & Buisness Interior & Exterior DryWall Finishing & Painting. (Commercial&Residential)
• Home & Office Housekeeping.
• Home & Office Post Construction Cleaning. (Commercial&Residential)
• Initiated, investigated, wrote & edited articles in local hometown newspaper.
• Willing to relocate if better/right opportunities. (Would need to discuss options for help on relocating for career moving offer arises)
Willing to relocate to: Lafayette, LA
Authorized to work in the US for any employer
Work Experience
Owner/Post Construction Cleaning
A-Z Elite Cleaning Services-Scott, LA
January 2018 to Present
• Performed post-construction site clean up and executed building cleaning activities.
• Swept and vacuumed building floors and washed interior areas.
• Gathered and removed rubble, dirt, and hazardous waste from construction site.
• In-depth knowledge of cleaning procedures, safety practices, and garbage disposal methods.
• Substantial experience of conducting clean up and tidying of construction site and newly developed buildings.
• Construction cleanup includes the process of removing any junk, dust, debris, hazardous materials, adhesives, and other substances left on site after completing a construction project.
• Established and maintained clean and comfortable home environments by performing cleaning duties, including vacuuming, cleaning windows, dusting, and bathrooms.
• Assisted customers by providing detailed information, resolving their complaints, and putting smiles on their faces.
• Analyzed every room individually to ensure efficient cleanliness as per request and requirement.
• Cleaning and sanitizing toilets, showers, bathtubs, countertops, and sinks.
• Make beds and change linens.
• Vacuuming and cleaning carpets and rugs.
• Clean and stock restrooms.
• Ability to manage my time efficiently.
• Handle basic maintenance and cleaning.
• Ability to maintain a professional appearance and interact positively with clients.
• Performs individual service order management.
• Provided friendly service to clients.
• Disinfected area and items in rooms, bathrooms, counters and equipment.
• Cleaned windows.
• Washed dishes.
• Walls are clean and are free from marks, dirt, and smudges
• Power washing and cleaning of windows and frames.
• Plastic and sticker removal from furniture, windows, and doors
• Dusting, wet and dry, of ceilings, lights, fans, heaters.
• Floors, that are free from debris, especially on edges and corners, are clean and polished.
• Trim cleaning.
• Threshold cleaning.
• Cleaning of all appliances, cabinets, and shelves from inside and out.
• Proper disposal of trash and debris.
• Addressing of any safety issues, loose wires, and leaks, to the construction contractors.
• Detailed checking, for the last time, of all the space, corners and inner surfaces once the cleaning is completely done.
Laundry Attendant
Coin Laundry-Lafayette, LA
May 2023 to June 2025
• Managed laundry operations, including sorting, washing, drying, folding, and organizing linens and towels
• Maintained inventory of cleaning supplies and notified management when reordering was necessary
• Adhered to strict safety protocols while using cleaning chemicals and operating laundry equipment
• Performed deep cleaning tasks as assigned by the supervisor or manager on duty
• Processed soiled linens efficiently through the use of industrial washers and dryers resulting in reduction in turnaround time
• Maintained cleanliness and organization in the laundry area, including folding and organizing linens for storage
• Achieved a high level of customer satisfaction by consistently delivering clean and well-pressed linens on time
• Closely monitored equipment performance and promptly reported any malfunctions or maintenance needs
• Demonstrated strong attention to detail when inspecting laundered items for quality control purposes
• Safely operated industrial washers and dryers according to manufacturer guidelines, minimizing the risk of accidents or damage
Painter
Guidrys Drywall Finishing and Painting-Carencro, LA August 2012 to July 2017
• Work experience in the construction industry primarily in drywall finishing.
• Demonstrated pride in craftsmanship with a commitment to excellence and demonstrated a work environment.
• Tapped drywall and paint interior and exterior of the building according to specs.
• Painted surfaces using brushes, spray guns and paint rollers, etc.
• Protected surfaces with drop cloths prior to and during painting.
• Coordinated projects with subcontractors and homeowners and coworkers.
• Completed projects on schedule and addressed complaints in a timely manner.
• Performed drywall finish work and painting and other construction activities.
• Prepped job for Painting for the work day.
• Completed drywall construction projects at residential and commercial construction projects.
• Applied stucco finish to building exteriors.
• Trimmed rough edges from wallboard to maintain even joints using a knife.
• Finished drywall joints and textured walls and ceilings while working on stilts.
• Filled joints between panels with joint compound using a trowel, applied tape, smoothened and feathered with taping knife.
• Covered nails in drywall, sanding them down and prepping them to be painted.
• Spread compounded and embedded tape in one operation.
• Applied texturing compound and primer to walls and ceiling preparatory to final finishing, using brushes, roller, or spray gun.
• Finished drywall using a variety of industry tools.
• Applied mud and sand it once it's dry.
• Operated Porter Cable on drywall for efficient and effective results. Reporter/Photographer
Rayne Independent-Rayne, LA
April 2008 to August 2010
•Initiated, investigated, wrote and edited articles.
•Covered local issues in Rayne, LA for weekly newspaper.
•Wrote news and featured articles for Rayne Independents weekly newspaper.
•Worked closely with authors and production personnel to ensure complete information.
•Experienced working with desktop publishing applications.
•Experienced trainer, writer and presenter with proven ability to clearly illustrate difficult to understand subjects.
•Experienced instructional designer with strong technical and creative writing and editing abilities.
•Worked closely with advertising and production staff to ensure on time publication.
•Supplied editors with quality content in a required format.
•Ensured the accuracy of news and made decisions about the placement of features and advertisements.
•Arranged interviews, wrote short articles, monitored news events and assisted with news coverage.
•Analyzed news and wrote columns and commentary based on personal knowledge and experience.
•Proofread and rewrote text for Rayne Independent and preformed a final edit on all manuscripts. Cashier/Stocker
Econo Mart-Rayne, LA
January 2005 to December 2007
• Communicated with customers daily.
• Communicated information clearly and accurately.
• Performed duties including guest relations, sales, inventory availability and all wine and alcohol orders.
• Presented a cheerful and helpful manner with customers and colleagues.
• Advised customers on the location, selection, price and use of goods available from the store with the aim of encouraging them to return and buy in the future.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Answer customers' questions about merchandise and advise customers on merchandise selection.
• Compare merchandise invoices to items actually received to ensure that shipments are correct.
• Take inventory or examine merchandise to identify items to be reordered or replenished. Education
GED
11
Rayne High School-Rayne, LA
Skills
• Crew Member (10+ years)
• Photography
• Ability to follow instructions
• Stock Ordering (9 years)
• Guest Relations Experience (10+ years)
• Office Administration (9 years)
• Project coordination
• Delivery driver experience
• Report writing
• English (10+ years)
• Analysis skills
• Leadership
• Drywall Finishing (6 years)
• Media Relations (10+ years)
• Project Coordination (10+ years)
• POS
• Public relations
• Communication skills
• Call center
• Cleaning
• Proofreading (10+ years)
• Merchandising
• Retail sales
• Outdoor work
• Problem-solving
• Cashier (10+ years)
• Customer service (10+ years)
• Cash register
• Supervising experience
• Hotel experience
• Hotel experience (10+ years)
• Guest relations
• Stucco
• Cash handling
• Creative Writing (10+ years)
• Customer Service (10+ years)
• Organizational skills (10+ years)
• Route driving
• HVAC
• Landscaping
• Leadership (10+ years)
• Dependability
• Sales
• Handyman experience
• Customer Relations (10+ years)
• Phone etiquette
• Computer skills
• Public Relations (10+ years)
• Quality control
• Retail Cashier (10+ years)
• Remodeling
• Quality Assurance (10+ years)
• Construction
• Post Construction Cleaning (10+ years)
• Customer Service Cashier (9 years)
• Proofreading
• Hospitality (10+ years)
• Restaurant experience
• Integrity
• Hospitality
• Painting (6 years)
• Commitment to safety
• Customer service (10+ years)
• Typing
• Construction estimating
• Serving
• Food Service (10+ years)
• Quality assurance
• Housekeeping (10+ years)
• Conflict management
• GPS
• Interviewing
• Social media management
• Inventory Control (10+ years)
• Microsoft Office (3 years)
• Small Buisness Owner/Operator (7 years)
• Residential Cleaning (10+ years)
• Time management
• Kitchen experience
• Relationship management
• Telemarketing
• Communication skills (10+ years)
Languages
• English - Expert
Certifications and Licenses
Driver's License
Additional Information
Below I share why, how I feel I would be a great asset to a company.
• Strong team player and creative thinker; ability to influence without authority.
• Highly organized, self-motivated, and a good partner to others.
• Strong attention to detail, ability to remain flexible in a fast-paced environment, and organization skills are critical.
• Passionate about the future of payments, building companies and great teams, and of course, great success stories.
My experience as a manager and customer service representative spans more than 20 years, both as an employee and as a consumer. I am incredibly outgoing and relatable to others, I have excelled at providing exceptional customer service while upholding a courteous, amiable, and professional demeanor. I'm also organized, many of those years have been spent upholding professional relationships with clients and coworkers managing multiple projects and developed teams proven with years of experience handling customer service issues and representing the company, including fielding calls from supervisors, while leading a team of employees in providing excellent and valued customer service, while working closely with vendors to increase sales and maintaining an efficient business and work environment to provide valued customer service to the company's most demanding clients and customers.
Contact this candidate