Customer Service Representative

Summary

I am a hard working professional with *+ years experiance and a proven knowledge of conflict resolution, customer communications and customer satisfaction. Aiming to leverage my skills to successfully skill the CSR role at your company. Experience

Cognosante TX, McAllen

USCIS Customer information specialist 03/2021 - Present Provided support for the USCIS customer engagemant center program in providing information to any imdovodual or group seeking immigration benefits and services, researched and presented information provided by USCISon a full range of citizenship and immigration information via telephone or electronic means. Some of the tasks preformed, included providing accurate and complete responses in both English and Spanish, capture and eoute service requests to the appropriate USCIS recepient using USCIS systems and web-based tools. Used USCIS aproved scripts and web-based tools to peomote consistency of information. Used multitasking skills chatting with muktiple customers at the same time. Teleperformance TX, Edinburg

Customer Service Representative UHC 10/2020 - 01/2021 As a customer service representative i supplied individuals woth details and information about tje extent of their health insurance coverage by telephone. Refered unsolved customergrievance to designated departments for further investigation. Ricks quick stop TX, Pharr

Cashier 02/2020 - 05/2020

Assisted with food preperation. Checked and packed food items to ensure quality customer service. Cashier, order taking, handing food out, customer service, cleaning, stocking. Interacted daily with customers to provide answers when needed. Teleperformance TX, Edinburg

Technical Support CSR 10/2017 - 10/2018

Identify the problem and provide excellent support system solutions, supporting in program development and training customers on how to ise the products safely using good communication skills, troubleshoot customers problem with proper product and service recommendations and evaluate the system products by recommendingenhancements and use critical thinking.

Pizza Hut TX, Pharr

Server and Hostess / Cashier 02/2016 - 09/2017

Serving food daily while maintaining high quality formal table service to over 100 customers daily. ensured proper presentation and preperation of food products and beverages in an appealing way. Organized large party reservations and special requests efficiently and accurately. Assisted customers with sales transactions includin cash and card. Skills

Communications, Professionalism and strong work ethic., Computer skills, Critical thinking and problem resolution, Willingness to learn, Leadership, Customer service, Bilingual Education

PSJA North Raiders Pharr, TX

06/2017

Isayana Hernande

Pharr, TX 956800822

*************@*****.***