Customer Service Food
Resume:
LaDana Rogers
Kansas City, MO *****
*************************@*****.***
Professional Summary
Diligent owner and cook with 13 years of experience in the food service and customer service industries. Proven expertise in managing day-to-day operations, enhancing operational efficiency, and implementing cost-saving initiatives. Skilled in customer relations, upselling, and maintaining high- quality standards. Holds a Food Handler Certification and adept at fostering a clean and safe environment for clients and staff.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Line Cook/Prep Cook/Customer service
K.C. Safari Bar & Grill-Kansas City, MO
February 2020 to April 2021
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Leveraged sales expertise to promote product or service and capitalize on upsell opportunities.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Saved money by implementing cost-saving initiatives that addressed long-standing problems.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Counted cash in register drawer at beginning and end of shift.
• Prepared and cooked a variety of dishes, including appetizers, entrees, and desserts
• Followed recipes accurately to ensure consistent quality and taste
• Managed food inventory to minimize waste and control costs
• Maintained a clean and organized work area, adhering to sanitation guidelines
• Collaborated with kitchen staff to coordinate meal preparation and service
• Adhered to portion control standards for cost-effective menu execution
• Assisted in menu planning by suggesting new dishes based on customer preferences and seasonal ingredients
• Implemented efficient cooking techniques to optimize productivity during busy periods
• Monitored cooking times for various foods to achieve desired texture and flavor profiles
• Operated kitchen equipment such as ovens, grills, fryers, etc. safely and efficiently
• Trained new kitchen staff members on proper food handling procedures and cooking techniques
• Collaborated with the chef in developing innovative recipes that met dietary restrictions or special requests from customers
• Maintained high standards of cleanliness in the kitchen by regularly cleaning equipment surfaces
• Participated in regular team meetings to discuss menu changes or improvements needed in the kitchen operations
• Suggested modifications or substitutions for ingredients based on availability or dietary needs
• Developed strong knowledge of different culinary styles (e.g., Italian cuisine) through continuous learning initiatives
• Received positive feedback from customers regarding the taste, presentation, and overall dining experience
• Demonstrated expertise in preparing specialized diets (e.g., gluten-free) while maintaining flavor integrity
• Catered events ranging from small gatherings to large banquets with precision timing for meal service
• Collaborated with the purchasing department to source high-quality ingredients at competitive prices
• Implemented cost-saving measures by repurposing leftover ingredients into new menu items
• Incorporated seasonal produce and local ingredients into daily specials for a farm-to-table dining experience
Home Health Aide
Allianece LLC-Kansas City, MO
August 2019 to October 2019
• Completed entries in log books, journals and care plans to document accurately report patient progress.
• Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
• Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
• Promoted development of healthy lifestyle to meet health and wellness objectives.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
• Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
Administrative Assistant
Blinds To Go And Drapery Touch-Kansas City, MO
February 2008 to April 2012
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
• Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
• Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Offered departmental administrative support.
• Monitored Admin. Asst. work calendar and scheduled appointments, meetings and travel.
• Performed research to collect and record data.
• Routed incoming calls and faxes and drafted detailed messages to expedite response.
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers. Education
High school diploma
Skills
• Time management
• Van driver
• Cash register
• Upselling
• Cooking
• Customer service
• Public Relations
• Communication skills
• Negotiation
• Microsoft Office
• Senior Care
• Pricing
• Customer focused-service
• Event Planning
• Databases
• Kitchen experience
• Supervising experience
• Contract Negotiation
• Cash handling
• Multi-line Phone Systems
• Restaurant experience
• Administrative Experience
• Public relations
• Load & unload
• Call center
Certifications and Licenses
Food Handler Certification
Driver's License
Additional Information
I've been in the cooking industry for over 15 years. Threw the years I've decided to start my own catering business. I ve enjoyed cooking all these years it gives me peace, and I enjoy serving people good food.
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