Patient Care Coordination

LATOYLA JOHNSON

Severn, MD *****, USA 202-***-**** ******.*****@*****.***

PROFESSIONAL SUMMARY

Dynamic Healthcare Coordinator with expertise in patient care coordination and healthcare management at Johns Hopkins Hospital. Proven ability to streamline billing workflows, enhancing efficiency and reducing revenue leakage. Strong relationship-building skills foster trust and collaboration, while proficiency in medical terminology supports effective communication in diverse environments.

SKILLS

• Medical terminology proficiency • EPIC certified • Healthcare management

• Patient care coordination • Innovation skills • ALS & BLS Certified

• Certified Medication Technician

EXPERIENCE

Healthcare Coordinator July 2022 - Current

Johns Hopkins Hospital Baltimore, MD

Maintained knowledge of current government programs impacting healthcare finance, including Medicare, Medicaid, value-based care initiatives, etc.

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Participated in cross-functional teams focused on improving overall financial performance through enhanced revenue cycle management.

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• Cultivated strong relationships with clients based on trust and successful collaborations.

• Streamlined billing workflows to achieve higher efficiency and reduce revenue leakage. Financial Coordinator March 2019 - July 2022

Educational Systems Federal Credit Union Greenbelt, MD

• Ensured accurate and timely month-end closing processes for all company accounts.

• Worked closely with human resources in administering payroll functions and employee benefits programs.

• Developed and maintained accounting policies, procedures, and internal controls.

• Implemented cost-saving measures by identifying inefficiencies in business processes or systems. Transportation Coordinator April 2017 - May 2019

DC Government WASHINGTON, DC

• Developed and analyzed effective methods of transportation for special needs students. Negotiated contracts with schools regarding behavior, while maintaining the assurance that appropriate measures taken were consistent with students' medical needs and in coordination with governments standards and policy for transportation.

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Partnered with Office of State Superintendent administrators and students' school and home families to build positive relationships, implemented social and emotional teaching strategies and when necessary developed more intensive individual instructional plans while transporting.

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• Evaluated existing transportation strategies and made recommendations for improvements when needed. Claims Operations Manager May 2013 - May 2017

Walmart WASHINGTON, DC

Served as a Claims Manager promoting quality, superior customer service, and identifying various enhancements and changes to the workflow to increase efficiency and productivity.

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Provided supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.

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Coordinated, completed, and oversaw job-related activities and assignments by developing and maintaining relationships with key stakeholders.

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• Supported plans and initiatives to meet customer and business needs.

• Identified and communicated goals and objectives. Built accountability for and measuring progress in achieving results, identified and addressed improvement opportunities; demonstrated adaptability and promoted continuous learning.

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Ensured compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans.

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Utilized and supported the Open-Door Policy and provided direction and guidance on applying these in executing business processes and practices.

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Technical Support Representative March 2003 - February 2013 Verizon Wireless Hanover, Md

EDUCATION

Bachelor of Science (B.S.) - Legal Studies May 2029 Purdue Global University, Online

Certification - Medication Technician July 2024

Wesley Healthcare Center, Baltimore, MD

Certification - Basis & Advanced Life Support June 2024 Wesley Healthcare Center, Baltimore, MD

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