Administrative Assistant Inside Sales

Professional Background

A highly skilled administrative professional who served in the United States Army accumulating a diverse background throughout her career.

Experience

Inside Sales Specialist WESCO March 2020 – March 2025

Interacts with customers by phone or in person to provide information and to ensure best service possible.

Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.

Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.

Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.

Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.

Refers unresolved customer grievances to designated departments for further investigation.

Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.

Prepares for, attends, and participates in weekly sales meetings.

Remains current on industry trends, market activity and competitor products.

Administrative Assistant II Anixter (Adecco)

January 2019 – March 2020

Ability to work in a fast-paced environment. Quickly got up to speed on products, systems, and sales processes

Provide assistance in customer discrepancies

Provide backup for appropriate sales personnel including the facilitation and coordination all sales order entries

Assist in proposal preparation and research, and support timely submissions

Help management to prepare weekly and monthly Sales Reports and support monthly, quarterly and annual forecast development

Work with internal contracts group to ensure accurate pricing

Schedule meetings, lunches, travel, etc.

Responsible for making tracking shipments

Responsible for contacting vendors to get shipping updates as well as cost and availability.

Packaging Engineering - Graphics Coordinator MilliporeSigma (Randstad)

June 2018 – January 2019

Retained to work on a large-scale global initiative to rebrand/refresh the current art layout of the following packaging materials for several North American manufacturing locations: Corrugated Boxes; Folding cartons; Pressure Sensitive Labels; Flexible Plastic Sleeves

Assisted with the development of the Print Flow process utilized to efficiently move all printed packaging materials through the rebranding process

Utilize Adobe illustrator to review and approve engineering drawings (dielines) provided by packaging suppliers before submitting them to the design team for the creation of art files

Coordinate the art file review process by assigning internal reviewers from several departments within the organization via the inMotion print flow software

Update the Packaging Engineering Manager weekly regarding the status of art files

Utilized a web-based system (Smartsheet) as a project management tool

Obtained UN/DOT Hazardous material reports which were submitted to suppliers and designers ensuring the reports contained the critical information necessary for the creation of final print files.

Quality – Administrative Assistant Wornick Foods (Staff Mark)

March 2017 – June 2018

Assisted with preparing for Hazard analysis and critical control points (HACCP)

Created documents utilizing guidelines provided by the Food Safety Modernization Act (FSMA) for the Quality Department

Performed literature searches utilizing the world wide web and the company intranet

Utilized a customized version of a Laboratory Information Management System (LIMS) to review specification data for accuracy

Acquired in depth knowledge regarding Allergens to prevent cross contamination of Meals Ready to Eat (MRE)

Accurately entered data into the company repository for review and approval by the Document Control Department

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Administrative Assistant Battelle Memorial Institute

October 2004 – November 2015

Provided project administrative-word processing support for contracts with the USEPA (and various other government clients) to include technical editing and finalization of proposals, test/QA plan, technical reports and PowerPoint slides

Acted as coordinator of workflow products, following up on pending details, developing progress reports, coordinating project team activities and worked with project management to ensure deadlines were met

Coordinated distribution of deliverables to clients

Coordinated the proposal process ensuring time management and accuracy

Provided final proof-reading and formatting for Independent External Peer Review reports

Provided SharePoint/Project Portal setup and support

Coordinated travel arrangements for upper management in addition to creating expense reports.

Chemical Equipment Repairer United States Army

October 1983 – October 1987

Selected as the Company and Battalion Commanders driver throughout military career

Authorized to operate numerous military equipment and vehicles inclusive of 5 ton trucks

Inventory Management of motor pool tools and parts

Created a basic computerized program to aide in managing inventory of replacement parts and tools

Received Army Commendation Medal for Good Conduct Medal.

References

Provided upon request

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