Administrative Assistant Customer Service

ADMINISTRATIVE ASSISTANT & PROJECT SUPPORT & CUSTOMER SERVICE

SKILLS: Microsoft Office, Customer Support, Quality Control,

Project Coordination, Calendar Management, Public Relations.

ACCOMPLISHMENTS

Developed a database that was adopted company-wide to collect and coordinate customer data while at the same time interacting with billing software.

Improved customer service experience at Washington Cable Systems, Inc. by monitoring projects from start to finish and following up with customers upon completion.

Superior organizational skills as evidenced by providing administrative support for Audit Dept and Marketing Dept. in previous employment with National Cooperative Bank.

Managed professional and personal appointments for international entertainers, both on and off road, including coordinating home and office relocation.

Project Bridges, Inc 301-***-****

May 16, 2023, to Present

Administrative Assistant [Part-Time]

Assist the Operations Manager with office and Warehouse duties

Quality control of products for Partner distributions

Assist Partners on Distribution dates

Compile data for Reports of Group Volunteers and Individual Volunteers

Provides reports with data and pie charts from Feedback Surveys for Seminars and Forums.

Gather, compile, and/or review data to ensure completeness and accuracy. Prepare Standard recurring reports. Bills of Lading data for Reports.

Product Research.

Anubis Transportation and Logistics Enterprise - Jacksonville, FL

December 2021 to Present

Administrative -Remote - [Part-Time]

Owner & Operator Mr. Julius Burriss 954-***-****

Work from Home -Duties As Needed

Invoicing for Services

Calls for Payment due

Fair Air & Electric, Inc. 301-***-****

January 9, 2023-May 1, 2023

Administrative Assistant [Part-Time]

Customer Service - account setup, complaints, referrals, correspondence, and other duties as needed.

Clerical Duties - Answering phones, filing, mail, and emails.

Scheduling - Customer and Technician scheduling and appointments.

Calendar - all aspects of updating and implementing calendars, Maintenance Schedule, and Coordinating Inspections.

Town Square Towers Condominium 202-***-****

September 28, 2022-December 30, 2022 -Temporary

Office Assistant to General Manager

Assisted with Co-owner inquiries by phone, in-person, or by community internet “Building Link.”

Provided Customer Service by phone and actively assisted with Co-owner inquiries by phone, in-person, or by community internet “Building Link.”

Received Co-owner complaints and concerns for assistance and resolution. Refer to the appropriate parties for further information as needed.

Performed clerical and minor accounting functions, including letters, Invoices for In-Unit Services, and Storage Lease Renewals.

Input of the Co-owner's private document into the secured Building Link database as required.

Processed payments given to the GM for weekly reporting in Excel.

Maintain the Weekly Update elevator notice for the community.

Worked with the Engineers for the resolution of unit issues and building issues to have discussions with co-owners.

Processed Contractor Invoices and Co-Owner payments.

Reviewed New Move-in and Resale Packages for document completion pending approval.

Assisted with the Board of Directors' Monthly Meetings.

St. Augustine’s Episcopal Church 202-***-****

February 2016 to December 2021

Parish Administrator [Part-Time 30 hours a week]

Administrative Assistant to the Rector.

Managed the church office during and after the relocation to the new building.

Receptionist for visitors and phone calls. Assist in scheduling meetings and appointments for department personnel and in maintaining appointment and or/ facilities manager calendars.

Coordinated with church staff members (sexton, music director, bookkeeper).

Edited and copied the weekly Sunday bulletin.

Managed various calendars: created monthly parish service/program calendar; created and coordinated Space Use calendar.

Coordinated the use of building space by parishioners and outside groups.

Designed publicity fliers for special events using MS Word.

Maintained paper and computer files.

Offer limited administrative support to the Vestry and other lay leadership on short-term projects.

Support communications with vendors.

Supervisor for NCBA-SCEP program. Intern training on a job site. (2017-2018)

Washington Cable Systems, Inc. _ 202-***-****

May 1997 to November 2021 (Full-Time) 24 years

[Part-Time as of Oct 2013]

Assistant General Manager/Office Manager

Sr. Customer Service Representative

Supervised 2 technicians and 1 Customer Service Representative

Supported the Vice President and General Manager with all administrative needs.

Consulted with online cable companies to assist in coordinating channel line-ups.

Designed a database that collated customer information as well as assisted with customer billing.

Provided customer support by assigning a technical team to assist with service outages; managed the billing and payment process to ensure 100% satisfaction.

Planned and coordinated technical projects, including major installations, from start to end, including site visits, building schematics, customer liaison, and follow-up.

Conducted telephone sales and responded to customer inquiries.

Process credit card charges using Converge online merchant services.

Education

Washington Technical Institute, 1972-1973 Unaccredited

Trinity College, Washington, DC 1990, Adult Education

Prior Employment in Los Angeles, CA and NYC, New York.

References Upon Request

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