Office Assistant Front
Resume:
LESLIE GOODWIN
Stonecrest, GA *****
***********@*****.***
I am currently seeking a position that will utilize my professional and educational experience in healthcare/legal, office administration and/or case management
Work Experience
Front Office Assistant/ Referrals
Northside Hospital North Atlanta Medical - Decatur, GA January 2022 to Present
Greet patients, Schedule appointments, referral in/out of network, insurance verifications.
DeKalb County School District- March 2017 to January 2023
Para Professional/Substitute Teacher
Duties and responsibilities of the regular classroom teacher, with a primary focus on maintenance of a good classroom management and the presentation of a predetermined quality instructional plan.
Assistant Senior Associate- Mindland –Temp Assignments Cigna Administrative October 2016 to November 2016
Assisting Client Staff with preparing large open enrollment kits to be mailed out. Updating contact sheets for employees to view.
Ensure that fliers in C-Kit are up to date. Purged files whenever new update becomes available. Order kit fliers through Kit-Track. Updating the number of employees who have insurance using an Excel spreadsheet.
Ciox Health Port – Representative 1 Roswell, GA August 2016 to September 2016
Identify and report errors and quality deficiencies. Identify problem areas and work on strategies that will improve the customer services. Work as a team with other customer services representatives to ensure optimum customer satisfaction. Perform other tasks and duties as necessary.
CIS Team, Atlanta Administrative Assistant
Alliant/GMCF-Children Intervention Services January 2013 to July 2016 Completed daily assignments with a turnaround time with in 24 hour response time. Assign to peer reviewers and nurses and PA’s daily. Maintains security and confidentiality of HIPAA laws and regulations and policies. Reviewed all High volume electronic correspondence daily to regulate and establish compliance goals. Process final determination letters, Review PA’s and provide supporting documentation for peer reviewer to approve or deny. Support Nurse Reviewer with accurate, organized and timely system monitoring, communication and management of electronic file. Provide administrative and operational support, complete various daily reports.
Nurse Aide Registry Medical Records Specialist II, Alliant, GMCF - Atlanta, GA August 2006 to January 2013
Support Nurse Reviewer with accurate, organized and timely system monitoring, communication and management of electronic files. Provide administrative support including typing, scanning, faxing, electronic filing maintenance, hard copy filing and phone support. Respond and process all call backs when necessary gathered patient information by collecting demographic information. Provide administrative support including typing, scanning, faxing, electronic filing maintenance, hard copy filing and phone support. Promotes core values of teamwork, professionalism, effective communication skills and positive attitude when dealing with customers. Prepare workshop packets, insure Nurse Reviewer has all material needed for workshop training. Maintain up to date listing of Train-the-Trainer workshop attendance and sanctioned nursing facilities that may not offer a Nurse Aide Training program within a two year period. Maintains security and confidentiality of all information in accordance with HIPAA laws and regulations and policies.
Office Manager/Case Manager
We the People - El Cajon, CA/Forest Park, GA January 2003 to December 2006
Completed and notarized legal documents, etc. Assist customers with complaints and provided resolution. Developed incentive programs. Planned, prepared and conduct meetings with General Managers. Coordinated various reports- Convey professional, courteous and positive attitude. Investigate marketing opportunities and reports to General Manager. Participated and attended local organizational networking meetings and seminars. Ensure the office achieved targeted revenue projections. Accurately perform daily end day procedures, bank deposits and any other functions in accordance with company policy and procedure. Document prepared for Pro-se customers with legal matter. Worked under the supervision of supervising Attorney. Establish effective work relationship with the local courts as well as bankruptcy court.
Office Assistant E-Z Bookkeeping & Tax Services - Santee, CA
January 2002 to December 2003
Completed clerical tasks related to individual’s tax documentation and Customer service
Office Assistant Allstate Insurance –Santee, CA 2023
Consumer cold calls for commercial businesses & other clerical duties
Education
University of Phoenix, Atlanta, GA Bachelor of Science completed (Sept 13, 2014)
Education Bachelor of Science in Health Administration/Healthcare Management
Grossmont College, Santee, CA (2003)
Associate’s Degree (completed program) Major: General Studies
Atlanta Technical College, Paralegal Studies, Atlanta, GA Certificate 06/05-05/08
Leadership
Toast Masters Leadership Skills 2013-2015
Department Head Truth Apostolic Altar Team 1995-2005
Skills
• & ICD-10
• Revenue cycle management
• Proofreading
• Customer service
• Records management
• Clerical experience
• Presentation skills
• Supervising experience
Certificates
Certified Notary Public-Dekalb County-January 2022 to Present
Substitute Teaching, Paraprofessional certification -March 2017 to June 2021
RHIT (Registered Health Info Tech)
Atlanta Technical College, Paralegal Studies, Atlanta, GA Certificate 06/05-05/08
Certificate of Appointment of Notary Public, Douglas County, GA 03/05-03/08
New Jersey Department Personnel (clerical training) certificate 4/1991
AmeriCorps National Service 9/00-6/02
Grossmont Legal Procedures (legal office training) certificate 5/2000
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