Quality Control Program Manager

Sara Santry

**********@*****.*** 412-***-**** Pittsburgh, PA 15229

Summary

Results-oriented Program Manager enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions.

Results-driven individual with a solid track record in delivering quality work. Known for excellent a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients. Focused on supporting team success and achieving positive results.

Skills

Problem-Solving: Adept at resolving technical issues promptly during implementation, minimizing disruptions and maintaining project timelines.

Customer Focus: Strong focus on identifying and addressing customer needs efficiently, enhancing satisfaction and loyalty.

Quality Control: Experience in implementing quality control measures to uphold company standards and improve program outcomes.

Data Analysis: Skilled in analyzing data to prepare forecasts, identify trends, and generate insightful reports for stakeholders.

Business Intelligence: Experience in creating and designing databases and reporting tools to facilitate data-driven decision-making.

Experience

Aetna, a CVS Health Company Pittsburgh, Pennsylvania

Strategic Partner Manager, Commercial Product

03/2023 – Current

Ensured compliance with regulatory requirements and industry standards throughout the program lifecycle, enhancing operational integrity.

Conducted comprehensive reviews of program performance, providing ongoing feedback and coaching to drive continuous improvement.

Implemented robust quality control measures to uphold and exceed company standards, resulting in improved program outcomes.

Developed and refined training materials for new hires, facilitating effective onboarding and engagement in program activities.

Identified and executed improvements in existing processes, procedures, and systems to optimize program delivery and efficiency.

Negotiated contracts and agreements with vendors and suppliers, achieving favorable terms and cost savings for the organization.

Collaborated with functional managers to create detailed program resource plans, effectively assigning resources to meet project demands.

Advocated for program initiatives, securing executive support and necessary resources to ensure successful program execution.

Conducted audits of operations and processes to enhance brand reputation and ensure compliance with industry regulations.

Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation to achieve shared goals.

Managed program budgets and timelines meticulously, ensuring projects remained on track and within allocated resources.

Developed and implemented tailored plans addressing individual needs, enhancing participant engagement and program effectiveness.

Created impactful presentations outlining proposed solutions to challenges encountered during program execution, facilitating informed decision-making.

Aetna, a CVS Health Company Pittsburgh, PA

Senior Analyst, Commercial Product Technical Solutions

05/2019 - 03/2023

Managed a portfolio of diverse projects focused on data capture, storage, and forecast analysis, ensuring alignment with organizational goals.

Generated both standard and custom reports that effectively summarized business, financial, and economic data for stakeholders.

Proactively identified and addressed customer needs, enhancing satisfaction and fostering long-term relationships.

Conducted in-depth research into industry trends and competitive landscapes, providing actionable insights to inform strategic decisions.

Collected, tracked, and evaluated current business and market trend data, contributing to informed decision-making processes.

Analyzed and interpreted data to prepare accurate forecasts and identify emerging trends, supporting business growth initiatives.

Created and designed comprehensive business intelligence databases, spreadsheets, and outputs, streamlining data accessibility and reporting.

Aetna, a CVS Health Company Pittsburgh, Pennsylvania

Implementation Manager, Compliance Regulations

06/2012 - 05/2019

Effectively communicated the relevance of organizational goals, policies, and procedures to IT department staff, fostering alignment and understanding.

Provided regular updates to stakeholders on project status and progress towards objectives, ensuring transparency and engagement.

Assigned and reviewed the work of IT project managers, systems analysts, and developers, ensuring high-quality deliverables and adherence to timelines.

Resolved technical issues encountered during the implementation process promptly, minimizing disruptions and maintaining project momentum.

Conducted comprehensive training sessions for staff on the effective use of newly implemented systems, enhancing user adoption and proficiency.

Managed full project lifecycles from inception to customer-facing deployments, ensuring successful execution and delivery of IT solutions.

Reviewed program plans to develop and coordinate activities, optimizing resource allocation and project efficiency.

Certifications

Certified Optimal Product Manager- October 2023- 280 Group

Certified Completed Skilled Negotiator- June 2024- The Gap Partnership

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