Office Coordinator Customer Service
Resume:
Ashley Servis
Administrative Professional Office coordinator
York, PA 17401
***************@*****.***
Professional Summary
I’m an Operations minded & Dispatch Coordinator with six years of experience keeping multi-brand service networks organized, accurate, and customer-ready. My background blends administrative management, call-center support, and revenue-tracking precision that ensures every sale, demand, and install credit lands in the right place. I’ve coordinated overnight operations for three affiliated HVAC brands, verified commission data, and helped engineer the 2024 transition from manual dispatch boards to Service Titan automation—mapping processes, auditing data, and protecting revenue integrity across departments.
Known for accuracy, efficiency, and empathy, I bridge communication between technicians, accounting, and management so information flows cleanly from call to paycheck. I’m skilled in revenue attribution, data reconciliation, dispatch logistics, process documentation, change-management support, Service Titan, CRM systems, Microsoft Office, cross-functional leadership collaboration. I value systems that work as hard as the people inside them, and I take pride in being the steady point where technology, timing, and teamwork meet.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Associate
ResultsCX-York, PA
September 2025 to Present
Optimized CRM workflows for accuracy and data protection; maintained shareholder and financial account records while improving CX response metrics across remote operations. Skills, Microsoft Office and data entry, customer relationship management, documentation processing. Overnight Coordinator
One Hour Heating & Air Conditioning-Lancaster, PA
January 2024 to Present
• Coordinate overnight operations for three affiliated brands; manage revenue entry, technician scheduling, and customer dispatch.
• Ensure accurate billing, invoice processing, and account reconciliation across brands in alignment with company policy.
• Maintain 100 % data integrity during shift handoffs and assist with customer concerns and emergency calls.
Skills
Project implementation, and data analysis, analytical skills, and process improvement, quality assurance, and higher education, Microsoft Office, explicitly Excel, Cross collaborative leadership, strategic planning, data reconciliation, logistics management Member Services Counselor
AAA SOUTHERN PENNSYLVANIA-York, PA
January 2023 to March 2024
Supported member account operations by processing payments, travel arrangements, and insurance inquiries while ensuring compliance with federal and state regulations Federally trained to perform vehicle title work and certified as a Notary Public; verified legal documentation and member credentials with precision and confidentiality. Delivered high-level member support for travel, insurance, and TSA/passport inquiries; maintained accuracy across multiple systems to ensure timely resolution and member satisfaction. Warehouse Lead/Supervisor
Radial-Martinsville, VA
September 2022 to June 2023
Supervised warehouse operations across two departments and shipping, directing a 30-person core team and 20+ support staff to achieve nightly production goals exceeding 30 000 units. Maintained OSHA compliance and enforced safety protocols while managing mixed tenure crews and temporary staff; reduced incident risks through training and accountability systems. Implemented communication and scheduling improvements (radio coordination, break rotation, shift reporting) that streamlined workflow and reduced downtime between shifts. Customer Service Representative
Faneuil-Martinsville, VA
September 2020 to April 2022
Processed and resolved unemployment claims under state compliance guidelines, maintaining a 95% resolution accuracy score throughout the duration of the Pandemic Unemployment Assistance program.
• Selected for special projects team to handle escalated claims referred to the Governor’s office; investigated, validated, and issued written resolutions on high-priority cases. Supported statewide unemployment operations during the COVID-19 emergency, specializing in escalated claims resolution and executive-level correspondence. Child Service Professional
KIDD INTERNATIONAL-Martinsville, VA
January 2020 to September 2020
Investigated and verified child support payment cases, communicating with custodial and noncustodial parents to ensure compliance with state and federal regulations. Applied knowledge of juvenile and domestic relations law to accurately document cases, process payments, and escalate complex issues to caseworkers for further review. Handled confidential client data and provided guidance on policies, procedures, and case status updates within a high-volume call center environment.
Teachers Aid
Kids Corner Infant and Early Learning Center
January 2016 to 2017
Supported classroom operations by coordinating daily schedules, assisting with curriculum implementation, and maintaining open communication with parents regarding attendance, payments, and student needs.
Served as primary point of contact for parent inquiries and logistical issues, ensuring smooth instruction and timely resolution of concerns.
Assisted with classroom upkeep, student supervision, and care routines, contributing to a safe, organized, and nurturing environment.
Education
High School Diploma
South Western Area High School
June 2012
High school diploma or GED
Skills
• International customer service experience
• Partner customer support
• Phone customer support
• Customer issue escalation
• IVR
• AI
• Accounts receivable
• Warehouse experience
• Customer support
• Quality control
• Data interpretation
• VPN
• Sales
• Plumbing
• QuickBooks
• Insurance Verification
• Avaya
• Productivity software
• Google Workspace
• Program Management
• Supervising experience
• Computer skills
• Leadership Experience (3 years)
• Complex insurance claims processing
• Medical Billing
• Billing issue inquiries
• Technical Proficiency
• Efficiently processing insurance claims - Largest number of insurance claims processed weekly
(100-200 claims)
• Live chat
• Insurance claims auditing
• Claim investigation
• Employment & labor law
• Handling customer inquiries
• Call center management (2 years)
• Filing
• Payroll (Less than 1 year)
• Technical support
• Time management
• ADP
• Call center
• Customer data entry
• Communication skills
• Client interaction via phone calls
• Payments
• Team management
• Business development
• Human resources
• Epic
• Analytics
• Providing product information
• Microsoft Access
• Schematics
• Order processing
• Data collection
• Merchandising
• Microsoft Office
• Medical Office Experience
• Driving
• Workday
• Insurance claim appeals processing
• Employee orientation
• iOS
• E-commerce
• Management (1 year)
• Negotiation
• Office management
• ICD-10
• Risk assessment
• Claims documentation management
• Customer support specialist experience
• Microsoft Word
• Microsoft Powerpoint
• Grammar Experience
• Medical Records
• Typing
• Virtual client meetings
• New insurance claim processing
• Quality assurance
• Training
• Computer literacy
• Phone etiquette (6 years)
• Event Planning
• Documentation (2 years)
• Data-driven decision making
• HRIS (1 year)
• Recruiting
• Satisfaction
• Software troubleshooting
• Patient Care
• Adobe Acrobat
• Technical support representative experience
• Front desk
• Accounts payable
• Appointment scheduling
• Government agency customer support
• Invoices (2 years)
• Phone call management
• Customer service (6 years)
• Office experience
• Freshdesk
• Organizational skills
• Conflict management
• Outbound Sales
• Face-to-face client meetings
• Marketing
• Writing skills
• Auditing
• VoIP
• Property management
• Databases
• Non-technical user support
• Tax experience
• Care plans
• EMR Systems
• Microsoft Outlook
• Call center experience
• Google Suite
• Insurance claim adjustments processing
• Account management
• Claims adjudication
• Microsoft Excel
• Employee relations
• Public speaking
• Research
• Meeting Facilitation
• Microsoft Teams
• Basic math
• Hospitality
• Project management
• Emergency insurance claims processing
• High-value insurance claims processing
• Technical user customer support
• Customer service manager experience
• Client email correspondence
• Root cause analysis
• Administrative experience
• Windows
• CRM software
• Data entry
• Pattern recognition
• Call center agent experience
• Data management
• Attention to detail
• Managing customer accounts
• Internal employee customer service
• CRM system proficiency
• B2B
• Strong communication skills
• Copper CRM
• Problem solving
• Clerical experience
• HubSpot
Certifications and Licenses
CPR Certification
First Aid Certification
Driver's License
December 2022 to December 2030
Certified Notary Public
November 2023
PENDOTT FEDERATION
November 2023
Property & Casualty License
Non-CDL Class C
Life Insurance License
School Counseling Certification
Additional Information
SKILLS
Leadership
● Coordinate events and schedules.
● Facilitate office meetings and appointments.
● Assist with payroll and invoices.
Organization
● Coordinate with other agencies for inbound or outbound sales
● Compile time sheets for payroll.
● Facilitate meetings with clients and or primary care providers.
● Maintain records and files.
Communication
● Act as first point of contact for clients.
● Educate customers on payment plans and options.
● Support and understand customer needs and expectations.
● Review and assess employee porformance through meetings.
● Presents as customer advocate.
Time Management
● Prioritizing projects and assessing projects to be done within a timely manner.
● Strong communication skills to ensure a clear understanding of goals. Problem Solving
● Utilize active listening to ensure customer satisfaction.
● Assist and support with any problems with customer or client issues.
● Open door policy approach when dealing with unhappy clients and or employees. Reporting & Documentation
● Track and report schedule changes and or daily operational changes.
● Send invoices to providers or insurance providers.
● Confirm Events and meetings schedules.
● Analyze all payments for through organization systems.
Contact this candidate