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Resume:
Rita Ramirez
Looking for a stable company where I can be stable and grow
Alhambra, CA 91803
********************@***********.***
Professional Summary
P R O F E S S I O N A L Responsive and adaptable customer ser vice team member attentive to unique needs of
S U M M A R Y individual callers. Competent in meeting quality and performance demands with excellent call control and communication skills. Excels in building trust and rapport to quickly understand requirements and build brand loyalty.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
EXPERIENCE Customer Service Call Center Representative Prescription Solutions-Costa Mesa, CA
February 2012 to April 2025
Employed empathetic approach to maximize opportunity, build rapport with customers, and actively listen to needs.
Demonstrated quality and ser vice standards consistently when responding to requests. Instilled calm in customers by managing escalations and transfers with utmost professionalism. Managed high volume of claims calls and verified eligibility for requested and optimal solutions to diverse problems.
Handled basic account update procedures and common requests to maintain current system information. Implemented new procedures quickly to stay on top of customer requirements and deliver exceptional ser vice.
Senior Customer Service Advocate
Warehouse Distribution-Santa Ana, CA
April 2009 to March 2011
Delivered prompt and professional ser vice to clients directly and as escalation support for junior associates.
Achieved timely resolutions with excellent research and problem-solving abilities. Resolved issues based on thorough investigations of concerns. Updated records with all interactions and customers transactions. Helped improve processes and products by relaying customer feedback. Senior Customer Service Advocate
Safeco Insurance-Costa Mesa, CA
April 2006 to January 2009
Achieved timely resolutions with excellent research and problem-solving abilities. Delivered prompt and professional ser vice to clients directly and as escalation support for junior associates.
Advocated for company brand with established, new, and dissatisfied customers. Maximized efficiency and customer satisfaction by proactively managing order processes. Customer Service Representative
Education
Medical Billing (Medical billing Certificate)
West LA College-Los Angeles, CA
April 2002 to April 2002
General (E D U C AT I O N General Diploma)
Culver City High School-Culver City, CA
June 1996 to June 1996
Associate's degree
Some college
Skills
• Communication skills
• Outpatient
• Warehouse management
• Office management
• Research
• Personal injury law
• Mental health counseling
• EMR systems
• Raiser's Edge
• Customer service
• Bartending
• ERP systems
• Adult education
• Cerner
• Quality assurance
• Serving
• Computer hardware (2 years)
• Phone communication (5 years)
• Creative problem-solving (3 years)
• Public speaking
• Front desk
• Reproductive endocrinology
• SolidWorks
• Infectious disease care
• Sales
• Shipping & receiving
• Databases
• Windows
• Litigation (2 years)
• Quality Assurance
• Order entry (2 years)
• Cycling (2 years)
• Word processing (7 years)
• Personal assistant experience
• FDA regulations
• Medical billing
• First aid
• Bilingual
• SKILLS Fluently Bilingual English/Spanish Type 50 WPM Data Entr y (10+ years)
• Salesforce
• Section 8 (2 years)
• Computer skills
• Dermabrasion
• Grammar Experience
• Adobe Photoshop
• Filing (5 years)
• Microsoft Outlook (4 years)
• Home care
• Project management
• Psychopharmacology
• Cash register
• Computer literacy
• Pricing
• Seafood
• Guest services
• Spanish
• Crisis intervention
• Time management
• Microsoft Outlook
• Conflict management
• EHR systems
• Shift management
• Database management
• Multitasking (4 years)
• ISO 9001
• Root cause analysis
• Medical administrative support
• Medical scheduling
• HIPAA (10+ years)
• Law office
• Fluently bilingual (10+ years)
• Quality control
• Office experience (9 years)
• HubSpot
• Google Docs
• Typing
• Clerical experience
• English
• Senior care
• Analysis skills
• Information management
• Supervising experience
• Experience with children
• Shopify
• Care plans
• Medical records
• Talent acquisition
• Leadership
• Live chat
• Sales pipeline
• Data quality management
• CPT coding
• Product development
• Public health
• Microsoft Excel (5 years)
• Warehouse management system
• Medical coding
• Cold calling
• CRM software
• Data entry (10+ years)
• Intelligence targeting
• Hospital experience
• Outbound calling
• Community engagement
• Adobe Acrobat (5 years)
• Food production
• Documentation review
• POS
• Hospitality
• Microsoft Office (7 years)
• Precision measuring instruments
• HIPAA
• Typing 50 WPM (10+ years)
• Clinical trials
• Social media management
• Fine dining experience
• Medical terminology
• Westlaw
• Data collection (3 years)
• Type 50 wpm (10+ years)
• Retail sales
• Medical office experience
• Patient service
• Working with people with disabilities
• Order picking
• Cash handling
• Google Suite
• ICD-9
• Administrative experience
• Surgery
• Clinic
• Workforce development
• ICD-10
• Records management
• Pivot tables
• Vital signs
• ICD coding
• Lexis-Nexis
• Public relations
• Banking
• Canva
• Legal case management
• Shell Scripting
• Customer service (10+ years)
• Organizational skills
• Fair Housing regulations
• Zoom
• Spirits experience
• Professional email communication (3 years)
• Warm calling
• Employee relations
• LGBTQIA+ counseling
• Insurance verification (10+ years)
• Grocery store
• Open Dental
• Legal administrative experience
• Writing skills
• Visually impaired education
• Janitorial experience
• Customer relationship management
• Order fulfillment
• Medical terminology (10+ years)
• HACCP
• Order entry
• Proofreading
• Software troubleshooting
• Slack
• Calendar management
• Section 8
• LIHTC
• Clinical research
• Microsoft Access
• Social work
• Microsoft Excel
• Dispatching
• Phone etiquette (10+ years)
• Motivational interviewing
Languages
• Spanish English - Expert
• Multilingual
Certifications and Licenses
Medical Billing Certificate
Present
Medical Billing and Coding
May 2014 to Present
Medical Billing Certification
January 2001 to Present
I’m up to date with Hippa regulations and I went to school for medical billing school Driver's License
CPR Certification
RBT Certification
Food Handler Certification
BCaBA
Certified Recovery Specialist
First Aid Certification
Certified Coding Specialist
Certified Notary Public
Non-CDL Class C
Additional Information
Medical billing certificate
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