Customer Service Representative
Resume:
Eric Huggins-Wilson
Far Rockaway, NY 11691
929-***-**** / *************@*****.***
Qualifications
Achieved over 13-years professional experience as a customer service representative
Work effectively and efficiently, able to handle a large volume of phone calls and emails on a daily basis Enthusiastic and assertive with exceptional oral and written communication skills and a great sense of humor Function well in fast-paced environments both independently as well as with a team
Computer and internet literate – Microsoft Windows, Word, Excel, Internet Explorer, Outlook, typing 50+ WPM Extensive industry-specific computer
Maximus/corestaff Remote DOH NYS Covid 19/ 03/23-present Setting appointments for patients at the diffrent NYS locations, while adhering to all of the day to day changes in procedure as well as policies.
Navigating the different systems such as the am I eligible application,Maximus absorb,Oracle,Prebuilt VCC. Along with a wide variety of systems and applications. Communicating with all levels of the organization supervisors and colleagues for immediate resolutions Extensive independence as well as team accountability with the ability to ensure all patience and family members are moving forward with vaccine administrations. Helping callers with e-pass issues such as triage and all personal vaccine information. Merchant Source inc. Garden City, LongIsland Senior funding specialist 04/19 - 01/23
● Speaking With business owners about my direct funding products and services.
● Qualifying business ensuring the minimum interior funding guidelines are available. ● Offering the service through merchant source inc. Product knowledge being my staple pitch. ● Producing anywhere from 150 to 400 calls a day depending on the conversations and relationships. ● Engaging gatekeeper assistance, producing necessary business banking financial information via the owner.
● submitting all docs for the funding scenario to administration regarding a variety of options for the merchant.
CONDUENT EZ PASS Staten Island, NY Customer Service Representative 1/18 – 4/19 Responsible for managing a high volume of in-bound calls from customers within a call center for EZ Pass
Respond to customer inquiries and complaints regarding bills or accounts providing solutions or alternatives Upsell transponders and accessories to those callers that did not have the product and were obtaining bills from the tolls
Engage customers to establish rapport and relationships by asking questions and active listening Update the customer account for every caller to communicate the nature of the call and solutions provided Maintain statistics and records of all the calls of the day in a timely manner WORLD BUSINESS LENDER Jersey City, NJ Relationship Manager 5/16 – 1/18 Cold call merchants throughout the United States and offer Elite Capital’s Services
Handle customer accounts and provide guidance on enhancing customer relationships
Oversee the resolution of customer concerns and facilitate the delivery of services
Handle all requests from underwriter while keeping the merchant in the know for the close ELITE CAPITAL New York, NY Relationship Manager 5/14 – 5/16 Cold call merchants throughout the United States and offer Elite Capital’s Services
Handle customer accounts and provide guidance on enhancing customer relationships
Oversee the resolution of customer concerns and facilitate the delivery of services
Handle all requests from underwriter while keeping the merchant in the know for the close SALES FOCUS, INC. New York, NY Sales Representative 10/11 – 4/14 Perform door to door sales to business and residential customers marketing green energy services Generate and manage client accounts, handling all questions, concerns, and complaints
Average 20 new accounts per month, hitting minimum sales target established by company standards Achieved sales employee of the month in December 2011 & January 2012 DEBT SETTLEMENT New York, NY Debt Counselor 5/10 – 10/11 Conduct cold calling to consumers marketing debt consolidation services, averaged approximately 30 new clients/per month
Manage client accounts, handling all questions, concerns and account modifications
Contest winner for holiday incentives
ALLSTATE MERCHANT SERVICES New York, NY Customer Service Representative 3/09 – 11/09 Provide account management and customer services for one of the premier Credit/Debit processors servicing over 100,000 businesses across the nation in all major venues of commerce
Assist phone customers with inquiries regarding their accounts, account balances, update information and establish new services
Handle customer complaints in a professional, positive manner according to company guidelines VERIZON New York, NY Customer Service Representative 6/07 – 2/08 Conduct sales, provide customer service and support for the nation's best provider of local and long-distance phone/data services
Handle approximately 8-10 calls per hour addressing customer concerns, questions regarding their accounts, and complaints in a professional, positive manner
Operate multiline switchboard to effectively and efficiently forward calls to support and other departments when necessary
UNIVERSAL SURVEY CENTER New York, NY Interviewer / Customer Service Representative 4/06 – 6/07 Conduct telecommunication surveys for the leading market research data collection firm Successfully meeting or exceeding quota of an average of four completed surveys per hours Accurately enter data received into computer database for statistical purposes
OPINION ACCESS CORPORATION Long Island City, NY Interviewer 10/04 – 11/05 Conduct telephone interviewing and data entry for companies performing market research activities Collect and package tabulated research studies to be shipped to requesting companies Education
WINSTON SALEM UNIVERSITY Raleigh, NC Achieved 48-Credits in Advertising 9/80 – 5/84 References Furnished Upon Request
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