Data Entry Administrative Assistant

VB Victoria Bradley

Gainesville, United States **601 352-***-****

**********@*****.*** Bold Profile

PROFESSIONAL

SUMMARY

Organized and dedicated Administrative Assistant with a proven track record of exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking and focused Administrative professional offering excellent communication, planning, and prioritization skills demonstrated through 10 years of performance. Skilled at filing reports and business correspondence, managing mail, and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. ACCOMPLISHMENTS Used Microsoft Excel to develop inventory tracking spreadsheets. SKILLS Documentation Management

Route Planning

Transportation Regulations

Understanding

Office Administration

Clerical Support

Calendar Management

Electronic Records Management

Data Entry

Administrative Support

Bookkeeping

Inventory Management

Problem-solving aptitude

WORK HISTORY TRANSPORTATION ADMINISTRATIVE ASSISTANT 01/2024 to CURRENT Department Of Veterans Affairs Gainesville, FL

Enhanced transportation efficiency by streamlining administrative processes and implementing new software solutions. Reduced scheduling errors by meticulously managing driver schedules, routes, and vehicle maintenance plans.

Facilitated timely deliveries with accurate data entry and diligent tracking of shipment progress.

Improved customer satisfaction by promptly addressing inquiries and professionally resolving issues.

Performs work involving consult management, appointment scheduling, and admissions scheduling.

Daily responsibilities include collecting, compiling, and tracking data and statistical information in support of Veteran Transportation Service (VTS). Performs a basic analysis of the data and generates a variety of reports. Reviews documents, reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate. Enters pertinent information into an automated tracking system. Coordinates service practices that decrease waits and delays for patients in all specialty areas.

Utilizes the Veterans Health Information System & Technological Architecture (VISTA), Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations.

Plans for organizes, administers, and directs how the work will be accomplished for the VTS program.

Planning responsibilities require consideration of support services, e.g., systems management, operations, workload forecasting, review, and reporting of data/statistical results of program/project studies, vehicle maintenance and repair, etc.

Coordinates the day-to-day operation of VTS program flow, processes, and functions.

Plans and provides support services in the following program areas: electronic records management, driver scheduling setup & management, and space utilization services.

Provides advice to operating managers and supervisors on how provided services assist in accomplishing their missions and programs. Performs other related duties as assigned.

PROGRAM ASSISTANT (OFFICE AUTOMATION) 07/2023 to 12/2023 Department Of Veterans Affairs Gainesville, FL

Enhanced program efficiency by streamlining processes and implementing time-saving strategies.

Increased participant satisfaction by regularly evaluating feedback and making necessary adjustments.

Supported the development of new programs through thorough research and analysis of industry trends.

Strengthened communication between team members by establishing clear channels for information sharing.

Compiled data from various sources to provide comprehensive reports for senior management decision-making.

Assisted with planning and coordinating day-to-day and special program activities.

Prepared clearly written and formatted documents and reports. Managed both digital and physical filing systems and retrieved documents as required.

Created and updated records and files to maintain document compliance. Coordinated and communicated with external stakeholders to support program objectives.

Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Sorted, opened, and routed mail and deliveries to meet business requirements.

Enforced compliance with regulatory standards to safeguard company assets.

Followed detailed directions from management to complete daily paperwork and computer data entry.

Completed daily logs for management review.

Performed wide-ranging administrative, financial and service-related functions.

Assisted clients with daily living needs to maintain self-esteem and general wellness.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills. VETERAN EXPERIENCE ASSISTANT (MSA) 05/2022 to 07/2023 Department Of Veterans Affairs Gainesville, FL

Information Receptionist for the Veteran Experience Program with primary duties and responsibilities supporting the Veteran Experience Office, Patient Advocates, Patient Experience, and Customer Service initiatives within North Florida South Georgia Veteran's Health System and supporting patient care facilities

Monitor alerts within the PATS-R (Patient Advocate Tracking System) V- signals system

As well as provide Service Recovery

Provided face-to-face, front-desk, incoming, and outgoing phone support Documentation to Veterans via mail and or email for informational purposes to inquiries on varies services and resources available through NFSG Health care system

Provided Veteran engagement surveys in the same-day surgery waiting area

Provide Veterans, their families, and visitors with quick inquiries, identify problems, and aid in improving the experience of those visiting the campus.

Respond to customers' immediate needs, including navigation, direction, information assistance, and when required, training and education on navigating VA online portals or systems and "how to "informational guides. Respond to low-complexity customer service concerns and navigate the health system facilities.

Respond to, allocate to, and assist in resolving cases presented to the patient advocate department.

Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.

Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.

Streamlined patient check-in process with effective communication and organization skills.

Collaborated with interdisciplinary teams to ensure seamless coordination of patient care services.

Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.

Contributed to a positive work environment through proactive problem- solving and excellent teamwork abilities.

Skilled at working independently and collaboratively in a team environment.

Self-motivated, with a strong sense of personal responsibility. MEDICAL SUPPORT ASSISTANT 06/2021 to 03/2022

Department of Veterans Affairs Gainesville, FL

Screening of all employees and visitors entering medical center facilities for their status of COVID-19 symptoms.

Streamlined patient check-in process with effective communication and organization skills.

Ability to create notes, refer consults, modify, and retrieve sensitive information/data into the Veteran's Electronic Medical Record Making and receiving Outbound and inbound calls at a high volume Communicates courteously and professionally, performing the check-in process timely and efficiently to improve flow and decrease wait times I provided desk support in the same day surgery waiting area (SDSU) Communicates with all internal and external customers in a courteous, positive, open, honest, cooperative manner, and treats all with dignity and respect

Resolves issues and carries them through to completion promptly appropriate to the situation; directs inquiries to appropriate personnel or department when unable to address the issue personallyand Informs supervisor/lead or appropriate management official of any issue or potential indictment where a customer may be dissatisfied or angry as a result of information provided

Interacts with Veterans, supervisors, staff, visitors, and non-VA personnel reflecting a working knowledge of the cultural difference in language, communication style, physical limitations and other diversity-related factors Exercises good judgment, tact and skill communication, and interpersonal relations.

Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.

Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.

CUSTOMER SERVICE REPRESENTATIVE 09/2019 to 06/2020 Global Tel Link Gainesville, FL

Maintain and update customer information when necessary Worked in the inbound call center

Responded to inquiries and issues

Resolve and deescalate any issues

Provide feedback report on any downtime or training related issues Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Streamlined call center processes for improved efficiency and reduced wait times.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assisted customers in navigating company website and placing online orders, improving overall user experience.

Collaborated with team members to develop best practices for consistent customer service delivery.

CUSTOMER SERVICE REPRESENTATIVE 06/2017 to 05/2019 24/7 Intouch Casselberry, FL

Receive incoming calls from customers regarding current or potential orders for products Answer inquiries regarding order status and tracking information

Placing and/or canceling orders per request Assisting store associates with customers order information Notating detailed information about the calls received Escalate, issues or concerns

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Streamlined call center processes for improved efficiency and reduced wait times.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assisted customers in navigating company website and placing online orders, improving overall user experience.

Collaborated with team members to develop best practices for consistent customer service delivery.

Developed strong product knowledge to provide informed recommendations based on individual customer needs. Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

APPOINTMENT SETTER 06/2013 to 02/2014

Insurance Supermarket Inc. Gainesville, FL

Answer inquiries and provide information to customers and visitors. Tasking out clients to licensed insurance agents to be provided with information regarding their quote requests.

Increased appointment setting success by developing targeted call lists based on potential client needs.

Enhanced customer relationships through timely and professional follow-ups with prospective clients.

Collaborated with sales team members to share leads and strategies for securing appointments with high-level decision-makers. Assisted in training new Appointment Setters on best practices for effective communication and time management strategies.

Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.

CERTIFIED MEDICAL ASSISTANT 05/2004 to 06/2007

Suwannee Medical Personnel Gainesville, FL

Assisted the staff as needed. Private duty (Home Care) Performed E.K.G

Test Taking vitals

Maintained inventory. Assisted doctors as needed

Maintained accurate records

Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.

Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.

Assisted patients with daily living activities for enhanced comfort and wellbeing.

Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.

Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.

Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.

Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.

Built rapport with patients and families, providing emotional support during difficult times.

Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility. Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.

Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs. Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments. Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.

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