Customer Service Sales Associate

Fort Walton Beach, FL ***** 850-***-**** *****************@*****.*** WWW: Bold Profile

BENJAMIN DIAZ

Energetically leveraged exceptional customer service and cash handling skills at Starbucks, enhancing team productivity and customer satisfaction. Mastered POS systems and espresso machine operation, contributing to a positive, efficient work environment. Demonstrated leadership and adaptability, significantly improving team dynamics and operational efficiency. PROFESSIONAL

SUMMARY

Friendly and outgoing Team Player

Cash Handling Opening and closing duties

Active listener Cleanliness

Exceptional customer service Team Leadership

Adaptive and creative Cash Register Operation

Espresso machine operation Safe Food Handling

Beverage Preparation Safe Food Handling Practices

POS Systems Food Preparation

Menu Memorization Hospitality service expertise

SKILLS

BARISTA

Starbucks

PERSONAL SHOPPER

Instacart

SALES ASSOCIATE

FYE, Philadelphia, PA

WORK HISTORY

● Maintained a clean and organized workspace for optimal productivity and safety. Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

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Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

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Contributed to a positive team environment through effective communication and collaboration with colleagues.

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Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

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● Consistently met deadlines and quality goals for accuracy and timeliness.

● Organized racks and shelves to maintain store visual appeal, engage customers, and TEAM MEMBER 02/2021 to Current

Whatabuger, Fort Walton Beach, FL

SALES ASSOCIATE 08/2018 to 12/2018

Home Depot, Philadelphia, PA

WAITRESS 05/2017 to 07/2018

Nifty Fifty's, Philadelphia, PA

promote specific merchandise.

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

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● Built relationships with customers to encourage repeat business.

● Managed returns, exchanges and refunds in accordance with store policy.

● Kept work areas clean, organized, and safe to promote efficiency and team safety.

● Learned all required tasks quickly to maximize performance. Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

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● Contributed to team success by completing jobs quickly and accurately.

● Developed strong cooperative relationships with coworkers and managers.

● Maintained productive, efficient approach to all tasks. Developed strong customer service and product knowledge skills to enhance individual and team performance.

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● Operated register to process payments and collect cash payment for order totals.

● Worked different stations to provide optimal coverage and meet production goals. Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

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Trained new team members by relaying information on company procedures and safety requirements.

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● Assisted customers in selecting merchandise best suited to needs.

● Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles. Boosted team morale and productivity with recognition programs and constructive feedback.

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Ensured compliance with health and safety regulations, conducting regular checks and staff training.

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Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.

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Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

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● Built relationships with customers to encourage repeat business.

● Managed returns, exchanges and refunds in accordance with store policy. Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

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Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

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● Maintained clean and welcoming dining environment, ensuring a positive guest experience.

● Remained calm and poised when dealing with difficult customers or during busy shifts. Ligouri Academy, Philadelphia, PA

05/2019

EDUCATION

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