Customer Service Sales Associate

Kim Bender

Canton, OH *****

***********@*****.***

330-***-****

Professional Summary

I am interested in obtaining a permanent position with a company that will utilize my knowledge, communication skills, and work experience and to challenge my skills to improve the workplace.. I feel that I can be a valuable asset in coming years.

Work Experience

Collections Representative

CBSC-North Canton, OH

October 2023 to Present

1. Call Debtors

2. Collect outstanding debt.

3. Maintain good customer service.

4. Negotiate payment plans.

5. De-escalate confrontation.

Retail Sales Associate

Lumen Nation Lighting-North Canton, OH

January 2022 to March 2023

· Help customers find the proper fixtures

· Help customers on the phone with questions or placing orders

· Attend Offsite Events

· Consult on house jobs

· Build Rapport & good customer relations

Business Development

Center Serra Park Company-Akron, OH

January 2021 to December 2022

· Take incoming calls

· Schedule appointments for service

· Order parts needed for scheduled service

· Resolve customer issues

· Make outgoing calls on recalls

· Work with Service Advisors

· Work on Customer Follow-ups

Quality Compliance Specialist

CSL Plasma Canton-Ohio

January 2020 to December 2021

· Use JASPER for reporting documentation

· Stay in compliance with FDA, PPTA, CLIA, and OSHA

· Review documentation and procedures completed from the previous day

· Oversee the production areas for compliance

· Trained in production areas

· Finalize shipments and prepare shipments to be sent to PLC Labs

· Use of NextGen DMS systems

Medical Screener

CSL Plasma Canton-Ohio

January 2018 to December 2020

· Take incoming calls from prospective clients

· Create donors in donor management system

· Take vitals and determine donor suitability

· Explain donation process in detail to donors

· Use refractometer and microhematostat for donor suitability

· Team Lead

Dispatcher

Securitas Electronic Securities Green-Ohio

January 2017 to December 2018

· Take incoming calls

· Create dispatch tickets for service calls

· Call Technicians at time to brief them

· Acknowledge all new and update existing tickets

· Keep incoming emails up to date for service

Scanning Department Kenan Advantage Group-North Canton, OH January 2011 to December 2017

· Put Drivers back to work

· Run A & I reports for Terminal Mgrs.

· Enter Safety Roster Information

· Scan Drivers Logs

· Check Drivers Logs

· Scan all incoming paperwork

· Tank Wash Queue

· Help others with their Queues

· Responsible for my own Queues

Customer Service Representative – Returns Processing Universal Syndications-Canton, OH

January 2008 to December 2011

· Call Center

· Refunds

· Sales

· Rectify product problems

· Communicating at all levels written and verbal

· Returns

· Returns Processing

· QC

· Packaging & Assembly

· File UPS & FedEx Damage & Lost Claims

Sales Consultant

Tel-com Systems-Akron, OH

January 2007 to December 2008

· Cold calling

· Unsolicited calls

· System training

· System Quotes

Monitor-Attendant

Jackson Local Schools-Massillon, OH

January 2004 to December 2006

· Monitor parent drop-off/pick-up

· Assist Asperger & Autistic students

· Assist IEP students

· Per parent request, assisted an additional student at end of day

· Phone attendant at end of day

· Assisted teacher(s) as needed

· Stark County Individual Preschool Program

· Structured Teaching for Education of Preschool

Education

Jackson High School - Massillon, OH

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