Customer Service
Resume:
Latisha Barksdale
****.******@*****.***
A hardworking, people pleaser. Always putting 110% into any and every job that I do. Honest, friendly & caring... Forever going above and beyond for my customers & coworkers. Very well equipped in the arts of; true hard work. Easy to get along with, bringing smiles to everyone I meet, whether in person, virtual or over the phone. A very quick learner & capable of adapting easily & efficiently under pressure. Work Experience
Restaurant Manager
Cote St Luc BBQ-Montréal, QC
August 2014 to April 2025
• Taking orders over the phone and in person.
• In charge of handling customer complaints, inquiries & all other customer support related needs.
• Serving customers in the dining room(seating, bussing, bartending, taking orders, waiting tables, etc).
• Training new staff for takeout & dining room positions.
• Handling all calls pertaining to the online ordering systems, ie; doordash, Uber eats & skip the dishes.
• Completed the first aid course, receiving my certified first aid card. Customer Service Representative
Evo Canada-Montréal, QC
June 2012 to August 2012
• Outbound calling to potential customers.
• Setting up meetings for the closer to finalize the sale.
• Providing answers to any & all inquiries about the debit and credit processing terminals. After School Program Snack Coordinator
Tyndale St-Georges Community Centre-Montréal, QC
September 2011 to June 2012
Managed inventory, overseeing staff and volunteer help, ensuring proper food safety and sanitation, maintaining child satisfaction by addressing dietary needs.
• Supervised a team of up to 3 volunteers or staff members.
• Coordinated food service operations for large groups of children, equaling up to 150 children total.
• Coordinated with parents & children to create tailored meal menus to meet specific allergy requirements.
• Maintained cleanliness and ensured strict compliance with all health regulations. Hard Skills: Inventory management, Food safety, Menu development, Recipe adaptation. Soft Skills: Communication, Leadership, Organization, Time management, Problem-solving, Adaptability, Teamwork.
Summer Camp Counselor
Tyndale st georges-Montréal, QC
June 2011 to August 2011
• Supervised & ensured the safty of approximately 15 children, ages 7-9.
• Leading & coordinating them through various activities & outings such as; field trips, arts & crafts, "play dates" with other surroundings camps etc..
• Completed the first aid course, receiving my certified first aid card.
• Excellent team working skills and uplifting those around me who may need a little extra boost. Education
High school diploma or GED
Ecole F.A.C.E-Montréal, QC
September 1998 to June 2007
• Private caterings (word of mouth)
• Restaurant manager for dining room, takeout & delivery.
• Customer service phone rep, for debit & credit terminals. Skills
• Food industry
• Food handling
• Restaurant Management (10+ years)
• Supervising experience
• Sales
• Customer service
• Serving Experience (10+ years)
• Upselling (9 years)
• Customer support (10+ years)
• Food preparation
• Kitchen experience
• Catering (6 years)
• Cash handling
• Team management
• Cashiering
• Management (8 years)
• Food service
• Leadership
• Restaurant Experience (10+ years)
• Food Safety (10+ years)
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