Human Resources Employee Relations

Cassondra Boyd, SHRM CP

Greater Atlanta, GA • 404-***-****

***************@*****.***

Certified Human Resources Professional

Accomplished Certified Human Resources professional proficent in designing and administering policies, recruiting, onboarding, and strategic HR with 14 years of experience and proven knowledge of team building, soft skill development, compliance, employment law, and employee relationship management.

SUMMARY

Jan 2025 - Present Human Resources Business Partner Willimas Sonoma, INC

Sep 2023 - Jan 2025 Senior Human Resources Manager I.T. Solutions, LLC

Apr 2021 - Sep 2023 Senior HR Generalist

Opendoor

Mar 2020 - Apr 2021 HR Business Partner

CareerBuilder Atlanta, GA, USA

Oct 2019 - Feb 2020 Human Resources Business Partner Ethicon, Division of Johnson and Johnson, Assignment Through Cavalier Sep 2016 - Oct 2019 Employee Relations Manager

Randstad Alpharetta, GA, USA

EXPERIENCE

Trusted advisor to operations leadership and associates, driving engagement, communication, which led to 20% less attrition and a 18% improved performance.

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• Provides daily HR support across staffing, compliance, employee relations, and development. Coach managers on complex performance issues and lead thorough investigations with fair, policy-aligned resolutions.

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• Deliver training on employee relations, compliance, and conflict resolution. Administer FMLA and leave policies, support associates through disability and benefits processes. Known for clear, effective communication and simplifying complex regulations for all levels.

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Proven track record in implementing strategic HR initiatives that drive operational excellence and enhance employee engagement.

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Expertise in talent acquisition, performance management, and employee development tailored to supply chain roles.

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Strong knowledge of labor laws and compliance requirements within the logistics and distribution sectors.

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Experienced in leveraging data analytics to inform HR decisions and improve workforce planning.

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Strategic HR Leader by providing strategic direction and guidance to the HR team, aligning human resources initiatives with organizational goals and objectives.

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Lead end to end recruitment processes, ensuring the acquisition of top-tier talent that matches the company's needs.

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• Developed strategies for talent retention and succession planning. Oversaw performance management processes, including goal setting, performance evaluations, and development plans.

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Addressed conflicts, grievances, and disciplinary matters in compliance with company policies and legal regulations.

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Identified training needs, designed training programs, and facilitated learning opportunities to enhance employee skills and career growth.

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Collaborated with the compensation team to design and manage competitive compensation and benefits programs that attract and retain top talent.

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Championed diversity and inclusion initiatives, promoting a diverse workforce and an inclusive work culture.

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Lead HR related change management initiatives, ensuring smooth transitions during organizational change.

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Anticipated and plan for long-term human resource needs and trends in partnership with business management.

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• Executed all onboarding throughout the enterprise including automation assistance.

• Aided in formulating objectives for personnel policies and procedures, and manpower goals. Assured company policies are administered fairly and consistently throughout the area of responsibility.

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Performed advanced employee relations functions including support and counseling regarding personnel and job-related conflicts, problem-solving and dispute resolution, managing employee performance issues, review, and assessment of termination requests for litigation risk.

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• Conducted complex/sensitive employee-related investigations. Coordinated the administration of all Leave of Absence programs and processes including transitional work and accommodations.

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Performed audit and compliance functions as requested on items such as audit reports verification, commission reports, and payroll information.

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Oversaw Global Talent resources to offshore tasks for the entire organization while executing Operational consultation and strategy to internal partners for the fulfillment of CareerBuilder products and services.

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• Managed and tracked hiring and terminations for Global Talent Partnered with Product and Technology teams to automate tasks and provide customers with self-service abilities.

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Designed and deployed scalable processes to drive consistency and quality across all interactions.

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Handled escalated technical issues during fulfillment by working with technology and product teams to troubleshoot and provide advanced solutions as needed.

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• Facilitated Task management with all offshore accounts. Created multiple presentations and spreadsheets for company usage. Overhauled and managed department site on company intranet for efficiency and employee usage.

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• Recruited for IT, Cloud Services, Managerial and Customer Service Personnel Managed hiring manager relationships and interacts with clients ensuring all contingent labor needs are fulfilled.

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• Managed the staffing and requisition fulfillment process. Communicated with Stakeholders to ensure proper feedback, projections, and critical communications are relayed promptly.

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Maintained the VMS with details of the staffing, hiring, and onboarding process of the contingent workforce.

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Provided strong professional management of the onsite contingent workforce to include, but not limited to, recruiting, interviewing, screening, selection, orientation, coaching, counseling, and disciplinary actions up to and including releases/terminations based on client guidelines.

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Ensured metrics, SLA's, forecasts, and market trend data are shared proactively with all client sponsors.

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Worked with the client to help identify departments, skill set categories, and divisions assisting in cost savings, risk aversion, and efficiencies.

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• Created and presented Annual or Quarterly Business Reviews.

• Actively identified staffing needs and gaps.

Proposed and managed changes necessary to cover risks and improvement of onboarding processes.

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• Completed onboarding and orientation for 15 MSP Partners and Clients. Insured compliance in benefits and training for over 400 contingent workers on assignments in over 30 US States, staying abreast of federal, municipal, and local laws.

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Slashed Client turnover by 30% by providing continued support and monitoring national salary averages

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• Conducted Biweekly business review of best practices for customer retention and gain.

• Investigated payroll issues or concerns with all assigned talent.

• Worked hand in hand with managers for employee's career development plans.

• Adept at conducting training sessions to equip managers with conflict resolution techniques.

• Developed and implemented effective employee engagement strategies. 2010 Mississippi State University Starkville, Mississippi Completed coursework in relevant areas:

Human Resource Management

Statistics

Employment Law

Organizational Management

2004 Associate of Arts

Northwest Community College Senatobia, MS

2020 Project Management

Capella University

EDUCATION

SKILLS

Proficient In HR Technologies Including Workday, BambooHR, And Beeline For Talent Management And Process Automation, Enhancing Operational Efficiency

Employee Development and Training Program Implementation Project and Event Planning Labor Relations Succession Planning Team Building Performance Employee Relations and Investigations Society for Human Resource Management Certified Professional ( SHRM-CP) CERTIFICATIONS & COURSES

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