Executive Assistant Process Improvement

Kingsley K. Adu, MHA

Montgomery Village, MD 240-***-**** US Citizen *********@*****.***

LinkedIn: www.linkedin.com/in/kingsadus

PROFESSIONAL SUMMARY

Over 10 years experience in executive and administrative functions, business management support in fast growing and technical business. Highly skilled at budgeting, scheduling and seeking out ways to improve customer satisfaction. Proficient in large industries, team support and streamlining workflows. Innovation-minded, ability to propose, design, and execute process improvement initiatives. Skilled in developing professional networks, team player and performs a variety of complex duties under minimal supervision and expert in multitasking. Recognized for exceptional communication skills, and problem-solving skills. Self-starter with excellent interpersonal skills, attention to details, strategic planning, and team leadership. Possesses active Secret Security Clearance. AREAS OF EXPERTISE

Project/Program Management

Executive Assistant

Operations Management

Data Analysis, health info system

Administrative Service Manager

Process Improvement

Analytical & Organizational Skills

Policy & Program Development

Cross-Functional Teams

Multilingual

Advanced Microsoft Office,Teams

Training Coaching Mentorship

C-Suite Executives Support

Personal Financial Specialist

Customer Service Rel. Manager

PROFESSIONAL EXPERIENCE

Executive Assistant /Research and Operations Officer - Joint Base Anacostia July 2021 to Present

• Supporting top ranking military executives, with a high degree of professionalism, exercising with high discretion, ability to operate in fast-paced environments and has experience while with the United States Navy.

• Supporting 10 senior executives, I developed a diverse skill set in managing business schedules, organizing high-level meetings, coordinating travel, and handling confidential information, while maintaining a calm, organized, and detail- oriented approach, increasing35% efficiency. Experienced working with Microsoft Office including Outlook, Excel, Word, PowerPoint, SharePoint.

• Effectively managing complex executives and team’s calendars, prioritizing meetings, and ensuring time is allocated appropriately for critical projects. Screening incoming and outgoing communications and correspondences to ensure proper dissemination of information to the appropriate authorities.

• Researching and analyzing military defense intelligence for global peace and security outlook, while delivering weekly staff meeting briefing to the high-ranking executives. Arranging internal and international travel logistics, including accommodations and itineraries for military personnel and their dependents, while negotiating cost-effective options.

• Coordinating the acquisition and management of medical equipment procurement for 4,500 personnel for global military movement resulting in on-time delivery and zero loss. Developed and tracked key performance indicators to improve lead-time in supply chain.

• Establishing project management standards such as templates and guidelines for five organizations to accomplish their annual training requirements.

Administration, Human Resources and Financial Manager - Washington Navy Yard May 2018 to July 2021

• Provided day-to-day direction and overall administrative functions, coordinated, and submitted annual evaluation report for 55 human resource personnel. Maintained 450 military and civilian financial records, including payroll, travel allowances, and reimbursements. Submitted and tracked travel passport and reservations for 250 staff members relocating to overseas’ assignment.

• Performed related computations; prepared daily financial analysis, reconciliation reports; trained and prepared regular status reports to the executives, counseled, and evaluated and supervised military personnel with high degree of confidentiality and administration functions.

• Flawlessly assisting over 200 staff in their annual tax preparation producing timely processing from the Internal Revenue Service.

• Managed financial training and education in budgeting, financial worksheet preparations, analysist and counseling benefiting 120 staff. Oversaw and coordinated staff training, conference meetings and developmental briefing, Submitted timely status reports to the senior executives. Arranged and prepared domestic and foreign travel for 350 travelers processed travel vouchers, and managed defense travel systems among 350 personnel.

Medical Department Administration Supervisor Washington Navy Yard June 2018 to June 2021

• Medical Administrative Service Supervisor, performed admissions, interviews and clerk functions. Served as medical equipment custodian officer, medical records and health information technicians, nurse administrative assistant, nursing aides, and statistical clerk, earning 25-35 improvements in system management.

• Led 25 staff in providing quality care to 15,000 beneficiaries across three healthcare facilities while supervising Pharmacy, Laboratory, Medical Records, X-ray, Medical Supply and Medical Records departments, delivering 15,000 quality customer services, maximized efficiency is customer support.

• Played additional roles as Inventory Control Supervisor, Auditing/Reporting Supervisor. Managed over $1.5M worth of medical equipment in support of over 30,000 patients.

• Maintained accurate records of 2.5 worth of organization assets, to include primary oversight of asset records in financial and tracking systems. Undertook bi-weekly inventory of new, in-use equipment, ensured 100% accountability and accurate tracking.

• Provided daily organizational support, effective time management, prioritized tasks, set goals, and implemented plans to achieve the organization’s priorities and objectives, saving 25% of working hours. Assistant Project Manager, Joint Base Anacostia, DC July 2021 to Present

• Developed and implemented process improvements, including rearranging, layout, custody and creating enhanced security of the storage of 2.5 million worth of military weapons, resulting in a 20% reduction in weapon issuance and inventory time, streamlining maintenance operations.

• Coordinated the management and maintenance of 7,500 health and training records projects. Created 2,500 new records in a new record time and electronically filed sequentially to meet the department target goal. Team efforts enabled records accessibility by 20% increment. Managed three essential financial projects, provided recommendations for process improvement, innovation, and efficiency yielding high Finance output benefiting five organizations.

• Led the consolidation of four departments projects, realigned schedules for efficiency, and reduced required working hours by 25%, enhancing productivity and streamlining operations. Developed and implemented a new 3-tier qualification progression system, increasing qualified technicians by 17% in six months. Coordinated the competency assessment leading to on time certifications of 120 staff.

• Conducted weekly equipment quality defect investigations project, utilizing periodic maintenance methodologies, leading targeted process changes that reduced failure rates by 83% in four months. Administration and Academic Support Naval Postgraduate Dental School, Mar 2015 to June 2018.

• Spearheaded the coordinating plans, activities, and operations in multi-service excellence. Responsible for gathering potential candidates’ application to assist with selecting most qualified individuals for the requested positions.

• Ensured smooth in-processing for the selected students, helped them gather all the required tools for the start of their classes. Performed over 500 complex and detailed clerical and administrative functions with zero discrepancies. Provided resources and set up classrooms for the hands-on testing for physician assistant students.

• Supervised 35 staff, managed $4.5M worth of medical supply and research materials in support of 36 dental officers in successful completion of their three-year residency program.

• Developed integrated training requirements, operational planning, concepts, and policies support of 35 dental students. Provided technical assistance in department-wide inspection efforts, leading to up-to-date competencies and training compliance during quality control inspections.

• Assisted the staff with coordinating and maintaining daily 50 different contracting documentations, templates, accountability reports, and other obligations. Self-monitored work progress according to the schedule of completion to return documents to management in a timely manner. Procurement, Assets, Logistics, Supervisor, June 2010 to July 2021

• Led six-member team, managed $3.5M military transportation support equipment; maintained 4K specialized tools, aligning with eight tactical vehicles and equipment, achieved annual operational readiness requirement targets.

• Enforced risk assessment policies and organized OSHA and Industrial Safety & Compliance training to ensure a safe work environment in line with regulatory requirements.

• Negotiated and secured new cleaning & maintenance services for 1000+ shop rags, reducing tool room operating costs by $11K annually and displaying strong fiscal management skills.

• Developed and implemented process improvements, including rearranging toolroom layout and creating shadowed locations for 1.1K tools, resulting in a 20% reduction in shift change inventory time and streamlining maintenance operations.

EDUCATION

Educational Background

• MSC Healthcare Management/Administration, August 2010

• Bachelor of Arts in Psychology, May 2003

TRAINING AND CERTIFICATIONS

• Advanced Leader Development Course Certification, US Navy

• Lean Six Sigma Yellow Project Manager Specialization, US Navy

• Administrative Service Manager

• Medical Secretary Certification

• Project Management Excellence Certification

• Personal Financial Specialization Certification

• Command Fitness Leader Certification

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