Customer Service Data Entry

MICHELLE FLORES

Visalia, CA *****

************@*****.*** / 909-***-****

SUMMARY

Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.

Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles. SKILLS

Call handling

Data entry

Office organization

Communication skills

Attention to detail

Problem solving

Telephone skills

Positive and professional

Phone etiquette

Multitasking and prioritization

Organization skills

Typing speed

Customer and client relations

EXPERIENCE

Receptionist / Mi Oficina Tax and Insurance - Rialto, California 11/2024 - 05/2025 Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel. Maintained an organized filing system of confidential client information in accordance with company policy. Performed data entry tasks into various computer systems accurately and promptly. Provided excellent customer service at all times while interacting with both internal and external customers. Maintained a neat reception area by organizing materials and tidying up furniture. Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

Scheduled and confirmed appointments and meetings for management team. Bookkeeper / WinCo Foods - Fontana, California 03/2007 - 10/2024 Performed month-end closing activities.

Conducted monthly bank reconciliations.

Posted journal entries to the general ledger system accurately and timely. Performed account analysis as required by management. Ensured accuracy in all accounting entries and records. Maintained and reconciled general ledger accounts. Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy. MF

Managed financial transactions and recordkeeping with precision, ensuring accuracy in ledgers and accounts. Defined bookkeeping policies and procedures by developing system to account for financial transactions. Managed accounts payable and receivable, improving cash flow management. Customer Service Manager / WinCo Foods - Fontana, California 03/2007 - 10/2024 Conducted regular training sessions for staff on new products, services, and customer service techniques. Maintained up-to-date knowledge of company products, services, pricing structures, promotions. Developed and implemented strategies for providing excellent customer service experience. Monitored staff performance to ensure adherence to customer service standards. Provided exceptional customer service to ensure customer satisfaction. Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.

Evaluated employee job performance and motivated staff to improve productivity. Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Upheld quality control policies and procedures to increase customer satisfaction. Assistant Manager / Chevron Stations Inc - Rancho Cucamonga, California 11/1999 - 02/2007 Supervised daily operations including scheduling shifts, assigning duties. Maintained accurate records of sales transactions using point-of-sale systems. Ensured compliance with safety regulations and company policies. Conducted regular performance reviews for employees to identify areas of improvement. Monitored employee attendance records, timekeeping, and payroll information. Recruited and trained new employees to meet job requirements. Mediated conflicts between employees and facilitated effective resolutions to disputes. Completed thorough opening, closing, and shift change functions to maintain operational standards each day. EDUCATION AND TRAINING

High School Diploma 06/1994

AB Miller High School - Fontana, CA

LANGUAGES

Spanish:

Professional

REFERENCES

References available upon request.

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