Human Resources Customer Service
Resume:
Antonio Barrios
Bellflower, CA 90706
(562) 669 - 6115
*********@*****.***
Objective
I have thirty five years in customer service. I have a thorough understanding of customer needs and demands. If you are seeking a person who stays abreast of his field, and understands customer needs. I’m the right person for this job.
Abilities
Driver, 15 years experience
35 years of customer service
Excellent written and verbal communication skills, with an eye for detail
Extremely productive in a high volume, high stress, environment
Proficient in the use of Microsoft Word and Excel
Self starter with a can do attitude
Employment History
August 30, 2022 - September 03, 2024 / VSE Aerospace
Senior Sales Representative
Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries. Answered customers’ questions regarding products, prices, and availability.
Maintained friendly and professional customer interactions at all times.
Answering constant flow of customer calls with minimal wait time.
Process refund,credit and exchanges in a timely manner.
Creating and maintaining a database of current and potential customers.
Trained new hires on computer system and how to recognize all products we offer. Working in a fast working environment I was able to learn enough to be able and help different departments like our Hose Dept, Windows and Wheel and breaks.
April 12, 2021 – August 26, 2022 / Royal Truck Body
Customer Service
Rreceive and handle all utility bed part calls and emails, help customers with information about our products and services. Build quotes and processed all payments when needed. Check inventory during down time for product and availability for customers. Trained new hires on computer system and how to recognizing all products we offer.
April 1, 2019 – March 1, 2020 AGI / AeroMexico Cargo
Exporter Agent
Capture all airway bills to system. Coordinate cargo bookings and shipment needs Make sure none of the cargo has hazard or dangers materials on the cargo that is going on passenger flights.
Send all documents to Custom and Boarder Patrol on time and make sure there’s no problems
with none of the cargo been exported to a different country. Depart all flights on time and attaché all documents to the proper flight.
September 01, 2017 – December 25, 2018 Palmcrest Grand Assisted Living & Memory Care Maintenance Supervisor
Supervised maintenance staff and housekeepers by determining workloads and schedules; developed, interpreted and implemented policies and procedures; evaluated staff and made hiring and termination recommendations; and ensured that staff were trained in complex maintenance activities and followed standard operating procedures.
Other responsibilities included: Monitoring and participating in operations in assigned sections including inspecting projects, developing and implementing modifications and improvements, recommending specifications and scheduling for contracts, negotiating prices and inspecting contractor's work to ensure that safe work practices and standard operating procedures were followed.
Interacted professionally with the public, vendors and staff; maintained effective working relationships and worked in cooperation with the management team to effectively meet departmental objectives. Provided input into the development of the operating budget for the assigned area of responsibility; ordered materials and supplies; and assisted in the monitoring and tracking of expenditures for the section.
March 08, 2016 – September 03, 2016 Anderson Moulding Doors & Windows
Sales Representative
I visit potential stores and residence houses that need moulding, doors and windows. I show them items that we offer and prices on each item. When I go to store fronts I take samples and price list on the moulding we carry. When I go to residence houses I meet with there contractors to show them what we carry and take the blue prints of the house so we can give them the right sizes on the moulding, doors and windows.
August 01,2013 – March 01,2016 Discount Hardwood Floors and Molding
Sales Representative
I visit customers and potential customers that need floor sample or displays for their store front. Help them with any issues they might have with our product or prices. I also so any special delivery they might need to make there sale. I show all customers any new product or any question they have about our product. I collect any payment they might need to pay to unfreeze there account.
April 01, 2010 – August 01,2013 Jose Barrios, Bell CA
Apartment Supervisor
Solve any problems, including handling unexpected situations around the apartment complex, responding to tenants’ complains and concerns, do any maintenace repairs and enforce all rules
August 28,2006 – March 2,2010 Main Electric Supply, Los Angeles, CA
Driver, Dispatch, Data Entry
I started Main Electric as a driver, My job as a driver was to make sure all materials are in truck and ready for delivery. Make all delivery’s in a timely matter, and return any materials that needed to be send back to the company. When i was in dispatch had to make sure all drivers had there invoices and materials in truck. Answer all questions customer might have with there orders. Help all drivers that had any questions with location or drop off point of all materials. The last position was data
entry. Received all materials and made sure the right items was deliver, and enter them in the system and adjust quantity.
October 3, 2004 – March 5, 2005 Aerotek Commercial Staffing, Torrance, CA
Customer Service Representative
I worked in the front counter helping any customer that had a question about a item. I did receiving and packaging in the back warehouse. I also stocked the front of the store as well as the back .
2004 – 2004 F.E.M.A, Pasadena, CA
Customer Service Representative
I worked logistics, I order anything that a employ needed for there job. I order from office supplies to renting cars.
July 15,2003 – July 9,2000 U.S. Auto Parts, Carson, CA
Customer Service Representative
Answered a 25 line phone system in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve order issues. Reviewed and
issued audits on account information and processes. Performed queries in multiple databases. Also did warehouse work if needed and data entry.
July 9,2000 – July 29,1997 Perfect Fit, Carson, CA Customer
Service Representative
I started as a driver for about 1year. Then they brought me into the order
desk office. Answered inbound calls in support of customer needs.
Conveyed in a reassuring manner step by step instructions to resolve order
issues. Reviewed and issued audits on account information and processes.
Performed queries in multiple databases.
Education
Bell High School, Bell CA
Language
Speak and write Spanish and English
Skills
MS Words - intermediate
MS Excel - intermediate
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