Customer Service Compliance Specialist

Lisa Chappell

484-***-**** *********@*****.***

Professional Summary

Detail-oriented and highly organized Compliance Specialist with extensive experience in healthcare credentialing, customer service, and administrative support. Skilled in compliance management, project coordination scheduling field techs/ contractors, and staff training, with proven ability to handle high- volume workloads while maintaining accuracy and meeting deadlines. Recognized for adaptability, problem-solving, and strong communication skills.

Core Skills

Scheduled Field Techs / Contractors & OEM

Compliance & Credential Verification

Healthcare Staffing Support

Microsoft Office & Excel Spreadsheets

Customer Service & Client Relations

Quality Assurance & Document Review

Time Management & Organization

Recruiting & Onboarding Support

Team Leadership & Training

Financial Reporting & Invoicing

Professional Experience

GHR Healthcare Compliance Specialist Remote Dec 2022 – May 2025

• Verified credentials for nursing and allied staff across multiple states, ensuring compliance with facility requirements.

• Created and maintained detailed compliance spreadsheets for each facility.

• Assisted with expiring credentials and managed special compliance projects. ARMstaffing Senior Compliance Specialist / Credentials Oct 2021 – Nov 2022

• Managed compliance for over 300 nurses, ensuring files were updated and complete.

• Conducted background checks, scheduled medical screenings, and uploaded credentials to facility systems.

• Coordinated with compliance team, assigning tasks and maintaining progress reports.

• Developed spreadsheets to track specialist workloads and candidate progress. Optum / United Healthcare / Delta Dental Customer Service Representative Remote Oct 2018 – Sep 2021

• Responded to high-volume inbound calls regarding claims, benefits, and payments.

• Trained in dental benefits and supported both members and providers.

• Delivered empathetic and solution-focused customer support. Administrative & Support Roles

Billing Coordinator Phillips Pet Food & Supplies

Receiving Clerk Barry Callebaut

Appointment Clerk WCDI

Administrative Assistant KGP Logistics

Earlier Career Experience

• Project Manager PPL

• Manager Wawa

• Leasing Consultant Emmaus Storage

• Account Manager / Recruiter Russoli Staffing

Education & Certifications

• Coursework Toward Diploma in Business William Allen High School, Allentown, PA (1990)

• Licensed Cosmetologist Paul Mitchell Beauty Academy (2012) – Active License

• Certified Bartender

References Upon Request

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