Customer Service Team Leader

ALRICK SIMMS

** ****** ** ********* ***** *****

Email: ***********@*******.***

Cell: 207-***-****

OBJECTIVE

Proactive, meticulous, and resolute team leader with over fifteen years’ experience in the hospitality industry. Dedicated to driving excellence, Fostering collaboration, and making a meaningful impact on your dynamic team.

EDUCATION

(2005-2005) St. Monica’s College of Hospitality

(1998-2003) Marcus Garvey Technical High School

(1992-1998) Lime Hall Primary School

(1989-1992) Higgin Town Basic School

QUALIFICATION CXC Proficiency Grade

English General Three

Office Administration General Two

Principle of Business General Three

Home Economics General Two

Social Studies General Two

PROFESSIONAL EXPERIENCE

Giri Hotel Best Western Plus May 2024 – Present

Guest Serves Agent

Duties

• Greeting guests as they arrive and checking them in and out of the hotel.

• Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.

• Answering questions and providing recommendations for local restaurants, attractions, and activities.

• Handling guest complaints and resolving any issues that may arise during their stay.

• Managing reservations and processing payments • Assisting guests with luggage and other requests.

• Communicate guest request and issues to the proper department.

• Complete daily reports. audits correspondences as required by your shift.

• Maintain accurate cash sheet.

Sandals Resorts International January 2023 – May 2024 Assistant Bar Manager

Duties

• Working closely with the Bar Manager to ensuring the day-to-day operation are orchestrated in a smooth and seamless manner as per company policy.

• Guaranteeing that all bar staff adhere company policies regarding drink recipe, ingredients and preparation methods.

• Ensuring that bar staff are constantly trained and are knowledgeable about serve safe policies while serving liquor and cocktails.

• Maintaining an inventory par level of alcoholic beverages and non-alcoholic mixer are readily available when needed. • Managing the bar’s inventory by ordering liquor, beer and other beverage supplies from internal or external suppliers.

• Managing all bars inventory by conducting regular stocks checks, and minimizing waste to ensure the bar is well stock and operates efficiently.

• Handling guest complain or concern regarding serves or drink quality in a courteous manner.

Grand Bahia Principe Hotels & Resorts 2022 - 2023

Assistant Bar Manager

Duties

• Oversee the daily operations of the bar department.

• Consult with other departmental managers to ensure a smooth daily operation.

• Ensure all the companies’ standards are being followed.

• Ensure health and safety standards are adhered to with regards to inspection and customer serves delivery.

• Ensure the adequate operational supplies are available, including food and beverage, linen, and operating equipment.

• Delegate duties to managers and supervisors to ensure a seamless operation.

• Recruitment, Training and development, Scheduling of various shifts for team members. Moon Palace Resorts and Spa 2019 – 2022

Bar Supervisor

Duties

• Worked closely with the Bar Manager and Cost Controller to ensure budget and effective cost saving measures are met.

• Ensure proper storage and security are in place for wines, beers, and spirits according to company standards.

• Work with storeroom to keep up to date with bar stock, ordering and receiving goods

• Ensure health and safety regulations are followed.

• Supervise the smooth flow of operations in the bar department.

• Contribute to overall team effort to ensure the consistent delivery of superior customer service.

• staff evaluation and Monitor performance to help in improvement. Sandals Royal Plantation 2019 – 2019

Bartender

Duties

• Take, mix, and serve drink orders from customers and waiter/waitress in a timely, professional and friendly manner.

• Mix ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks according to Beverage Recipe.

• Control and rotate stocks on a FIFO (first in first out) system.

• Assist in recording inventories / stock-taking as required.

• Ensure the checking of expiration dates and that all perishable garnishes are stores and recorded in designated storage area

• Maintain accurate and up-to-date temperature records for all fridge units within the bar

• Perform side duties such as restocking shelves, filling ice bins, cleaning and breaking down service area and other duties as required

Royal Caribbean International Ltd 2014 – 2016

Bar Server

Duties

• Take customer drink order and serve in a timely and professional manner.

• Mixed and serve drinks.

• Complete supportive side duties within service bar and work area such as cleaning, stocking, and rectifying any deficiencies.

• Responsible for transporting alcohol from the storeroom to the respective bars.

• Stocked the bars and ensured work area is and functional.

• Delivered excellent and prompt to internal and external customers.

• Performs related duties as required.

Royal Caribbean International Ltd

Provision Storekeeper / Head Storekeeper 2010 – 2016 Duties

• Overall, in charge of all the storerooms within the provision area and responsible for the storing and issuing of food and beverage items.

• Checked and verified whether all goods were received as per agreed purchase order and posted in the inventory system.

• Conduct physical inventory on a month end basis to ensure accurate stocks are available.

• Ensure a detailed stock count is done monthly.

• Ensuring health and safety regulations are adhered to as per USPH Standards.

• Worked closely with the Provision Master to ensure budget and effective cost. saving measures are met.

• Training and development of team members.

Superclubs Resorts Golf and Spa 2005 – 2010

Food and Beverage Storekeeper

Duties

• Maintained all storerooms according to the company and Public Health guidelines and regulations.

• Monitoring the proper temperature in all storerooms; and aiding the Inventory Master.

• Replenish supply inventories following established guidelines of the company.

• Maintain a neat, clean, and safe working environment as per Company and government regulation.

• Manage the store layout.

• Receive, upload, and shelf all supplies.

• Control and rotate stocks on a FIFO (first in first out) system. AWARDS/CERTIFICATES RECEIVED

November 2015 Certificate for Crowd Management (CMAT) December 2014 Certificate for Proficiency STCW Basic Safety Training (HBST) December 2013 Certificate for Proficiency Security Awareness November 2010 Certificate for Personnel Nominated to Assist Passengers in Emergency (PAIE) March 2010 Certificate for Business Administration (Secretarial Skills) Level 2 March 2009 Certificate for Liquid Petroleum Receival Procedures October 2007 Certificate for Inventory Management

July 2006 Certificate for Team Jamaica

August 2005 Certificate for Dining Room Service & Bartending Techniques TRAINING / CEMINARS ATTENED

Serve Safe Certified Training

Dine Aware Food and Beverage Training

USHP Training

Customer Service Training

HAACP Training

SKILLS/ABILITY

Clerical, Computer, Writing and Oral Skills, Good Multitasking skills Excellent Critical Thinking Skills, Ability to Collaborate Well with Team Members. INTERESTS

Meeting People from Various Background, Socializing, Playing Sports and working out in the Gym

REFERENCES

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