Customer Service United States
Resume:
C H R I S C O R O N I S
******@****.***
Howie in the Hills, FL 34737 United
States
PROFESSIONAL SUMMARY
Dedicated and results driven customer service professional with over 15 years of experience in effectively addressing customer inquiries and concerns. Possessing strong communication and problem-solving skills. I excel in providing exceptional service and cultivating positive relationships with customers. Seeking a customer service position where i can leverage my skills to deliver outstanding support and contribute to the success of the team.
SKILLS
Complaint resolution Call center procedures
Problem-solving Consultative sales
Professional telephone demeanor Multi-task management Adaptability and flexibility Decision-making
Tactful and diplomatic Customer service
Building rapport Cultural awareness
Data collection Credit card payment processing
Positive and professional Reading comprehension
EXPERIENCE
Box Truck Driver, 84 Lumber, May 2023 Aug 2025, Tavares, Florida United States Loaded and unloaded boxes from vehicle and verified correct pick-up and drop-off location.
Drove delivery truck on predetermined routes and schedules. Completed required documents pertaining to delivery, pick-up and inventory management.
Delivered and picked up items from new construction communities, and warrantied customers.
Maintained exceptional delivery accuracy to significantly reduce incorrect deliveries and save re-delivery costs.
Kept vehicle in operable condition and reported required repairs to supervisor. Customer Service / Loss Prevention Manager, Allstate Finance, Feb 2015 Apr 2020, Tamoa, Florida United States
Provided training and leadership for loss prevention staff of 4. Took inbound calls from all customers to give them exemplary customer service, CC
Jun 1987
Hired repossession agents and collaborated on skip tracing results Processed payments on delinquent accounts
Completed thorough audits on new and current dealers to assure management that they were ethical in business practices.
Inspected vehicles before they were funded. Confirmed they were working and had everything that was included on accessory list.
Assisted customers in reclaiming their repossessed vehicle. Customer Service/ Loss Prevention Account Manager, Ford Credit Motor Corp., Feb 2001 Jan 2014, Brandon, Florida United States
Documented details of targeted customer accounts in contact management systems. Received inbound calls from delinquent and non-delinquent customers Provided all calls with excellent customer service. Managed a portfolio of 46–60-day delinquent customers with intentions to prevent as many repossessions and charge off accounts as possible. Maintained metrics and budget on a monthly basis.
Hired repossession agents and collaborated on skip trace results to complete process.
Met quarterly objectives with top tier results to maximize quarterly bonus 84 percent of my tenure.
EDUCATION
High School Diploma
Liberty High School Liberty, Texas, United States Freshman MVP Tennis Team
Varsity Baseball
Sophomore Tennis Team
Varsity Baseball
Junior Varsity Baseball
Golf Team
Senior Golf Team
Varsity Baseball Team
ADDITIONAL-INFO
U.S. Army National Guard 1987-1993
Cobra Attack Helicopter Mechanic
Fort Knox, Ky
Fort Eustis, Va.
Ellington Field, Tx.
Specialist E-4
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