Customer Service Medical Office

YAZMINE WASHINGTON

***** **** ****** *********, ** 29853 803-***-**** ********************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with healthcare industry and retail experience. Able to ensure timely and high-quality billing services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process. Maintain and assure patient privacy and confidentiality.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Strong verbal, written and interpersonal communication skills.

Manage time and priorities in multi-task situations and remain flexible in changing environments.

Show sound judgment and good decision making when dealing with problems.

Communication Platforms – Zoom, Google Meet, and MS Teams.

Microsoft Office Applications – Word, Excel, and PowerPoint.

KEY QUALIFICATIONS

Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance

Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management

Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding Medical Billing Medical Office Medical Administrative Patient Registration Data Entry

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist, 2025

Introduced to the following concepts:

Administrative skills with focus on insurance and patient billing functions and processing claims.

Medical practice management systems, Medicare and Medicaid government payers, third party payers, and basic CPT and ICD-10 coding.

Scheduling appointments, verifying insurance, managing filing systems and records, and handling general medical office procedures and patient files.

Medical terminology, anatomy and physiology, law and ethics, reimbursement methodologies, and revenue cycle management.

HIPAA rules and regulations related to patient information privacy and security.

HEALTHCARE INDUSTRY EXPERIENCE

Helping Hands Care Service LLC – Blackville, SC 02/2023 – 05/2023

Office Assistant

Scheduled interviews for new employees, and patient appointments.

Verified insurance and communicated with insurance companies for billing information.

Completed paperwork, and ensured staff received paychecks.

Made inbound calls to patients to make sure workers were onsite.

ADDITIONAL EXPERIENCE

South Carolina Department of Transportation – Barnwell, SC 05/2024 – Present

Road Maintenance Associate / Dump Truck Driver

Operate dump truck to haul materials to and from job sites and help pave the road.

Conduct thorough pre-trip and post-trip inspections, manage the load, and report road is safe for travel.

Follow Department of Transportation (DOT) regulations and safely drive truck in various weather conditions.

Manage time effectively and pay close attention to detail to meet deadlines.

Domino’s – Barnwell, SC 03/2024 – 05/2024

Delivery Driver / Customer Service

Prepared multiple deliveries for each run, planned the most efficient route, and tracked mileage and fuel usage.

Delivered food products, accepted payments, and communicated effectively to provide quality customer service.

Worked as a team member to meet quality control standards in fast-paced environment.

Exxon – Barnwell, SC 09/2023 – 02/2024

Cashier / Key Holder / Customer Service – Retail

Opened and closed the store and delivered excellent customer service with a positive attitude.

Operated cash register, scanned merchandise, accepted payments, and ensured accuracy of cash drawer.

Kept work area clean and organized and worked as part of a team and interacted with diverse customers and staff.

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