Medical Records Customer Service

SACHA ALLI

Ozone Park, NY ***** 516-***-**** ***********@*****.***

Highly skilled in greeting guests in a courteous and professional way Well versed in managing multiple line phone system and handling multiple incoming calls simultaneously Committed to provide exceptional customer service to clients and coworkers Excellent knowledge of administrative and clerical procedures Adept at giving accurate and detailed information to visitors and callers Expert user of MS Word, Excel, Outlook and front desk software applications Proven record of performing clerical duties such as scanning, photocopying and collating Thorough understanding of monitoring visitors\' access and issuing passes Extremely capable of keeping reception area clean and organized Expert in ordering, receiving and maintaining office supplies High levels of customer satisfaction in all interactions Respect

Fast learner

Excellent listener

Creative

Strong Work Ethic

Good telephone etiquette

Computer proficiency

Multi-tasking ability

Time management skills

Accurate money handling

Administrative Support Assistant, 10/2021 - Current Northwell Health Physician Partners

• Assists in performing pre-registration and registration duties

•Obtains necessary demographic and insurance information and enters data into computer system

• Verification of patient insurance coverage and other related data with third party carriers for scheduled appointments/procedures

•Collects money due from patient at time of service

•Schedule appointments, send messages to various personnel and extends calls to the appropriate extension number

• Performs related duties as required

Entered referrals into appropriate system based on type of referral obtained. Provided assistance with insurance referrals and authorization overrides. Processed referrals and set up new patients with correct therapist based on availability and particular specialties. Updated medical records in EMR system and double-checked data for accuracy. Compiled evidence and medical records to provide legal team with information relevant to case. Processed both outgoing and incoming requests for medical records from multiple sources. Updated patients' medical records using electronic recordkeeping system. Managed sensitive patient data securely, maintaining strict compliance with HIPAA regulations. Dental Receptionist, 08/2018 - 09/2021

Gentle Dental Care LLC

Answer and place phone calls regarding patient appointments Contact insurance companies regarding coverage and payment plans. Perform clerical duties such as copying faxing filing emailing etc. Send payment notices to insurance companies and patients. Receive and process payments made by patients or insurance companies. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Staff schedules and perform billing and bookkeeping duties. Assist patients to complete all necessary forms and documentation. Fill in cancellations and no-shows.

Maintain and manage patient records in compliance with privacy and security regulations. Prepare claim forms for dental insurance.

Prepare and mail billing statements

Customer Service Representative, 04/2019 - 05/2020 ProHealth Care Inc.

Managing large amounts of inbound and outbound calls in a timely manner Following call center “scripts” when handling different topics Identifying customers' needs, clarify information, research every issue and providing solutions Documented patient medical information, insurance details to facilitate smooth appointments Scheduled, rescheduled and handled cancelled appointments for patients. Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call. Answered phone calls and messages for physicians and handling patient inquiries. Dental Receptionist, 05/2016 - 06/2018

Hillside Family Dental

Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.

Administered sealing compounds and protective coatings to boost tooth enamel strength and minimize cavity risk.

Organized referrals to other medical specialists.

Documented patients' dental health information, medical history and vital signs. Explained treatment procedures and instructed patients on home care guidelines. Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.

Adhered to strict HIPAA guidelines at all times to protect patient privacy. Dental Receptionist, 05/2014 - 03/2018

Lefferts 26 Dentistry

Answer and place phone calls regarding patient appointments Contact insurance companies regarding coverage and payment plans. Perform clerical duties such as copying faxing filing emailing etc. Send payment notices to insurance companies and patients. Receive and process payments made by patients or insurance companies. Staff schedules and perform billing and bookkeeping duties.. GED

Plaza College - Forest Hills, NY

Associate of Science: Health Information Technology, Current P General education degree or high school diploma

Knowledge of dental and Medical terminology,

procedures and diagnosis

Knowledge of computer and relevant software applications Knowledge of general administrative and clerical procedures EDUCATION

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