Customer Service Department Manager

Robert martin

Davie, *****, florida, 863-***-****, **************@*****.***

SUMMARY Dynamic Department Manager with over 20 years of experience in retail and team leadership, specializing in supplements and body care sectors. Proven track record in managing inventory, enhancing customer service, and training new team members. Facilitated significant improvements in department performance through effective product management and team collaboration. Eager to leverage expertise to elevate customer experience and operational excellence at a forward-thinking organization.

WORK EXPERIENCE

10/2016 – 04/2018 Department Manager, Luckys Market Plantation Directed operations within the supplement and body care department, coordinated employee schedules, managed product orders, maintained inventory levels, trained staff, delivered exceptional customer service, and ensured overall maintenance of the department and store. 03/2014 – 10/2016 Assistant Department Manager, Whole Foods Market Pompano Supported the team leader in the supplements and body care department, managed product orders, oversaw all phases of inventory, coordinated team member schedules, provided excellent customer service, maintained departmental standards, and facilitated training on product knowledge and departmental protocols.

02/2012 – 03/2014 Buyer, Whole Foods Market North Miami Procured and managed products for the supplements shelf while adhering to established budgets, assisted the team leader with stocking and inventory management, and provided exceptional customer service. 03/2023 – 08/2025 Assistant Manager, Sprouts Market Dania Beach Delivered outstanding customer service, coordinated orders for both the vitamin and HBA departments, stocked shelves, managed product inventory, trained new team members on company procedures and product knowledge, executed department resets, and maintained overall departmental and store cleanliness.

01/2009 – 11/2019 Demo Specialist, Dependable Demo Ft. Lauderdale, United States Executed product demonstrations for various items, primarily focusing on vitamins, food, and beverage products, as an independent demo specialist. EDUCATION

09/1989 – 06/1991 International Fine Arts College

Associates of Art, Associates of Graphic Design

Miami

SKILLS Inventory management Client vendor relations Customer service Detail oriented

Excellent communication skills Organizational skills housekeeping and maintenance

Contact this candidate