Call Center Customer Service

Jessica Turner

702-***-**** ********@*****.*** Puyallup, WA 98373

SUMMARY

Many years of customer service and management experience. Great rapport with people. Result driven at revnue building. Strong at fostering a great work environment. Collaborative leader with partners to promote growth and operational success. SKILLS

Customer support

Inbound outbound call center

Salesforce efficient

Quality assurance

Problem Resolution

Inventory Control

Organization and Time Management

Communication

EXPERIENCE

Manager ll, Hertz Car Rental, March 2024-Current

Puyallup, Washington

Successful at growing revnue.

Enhanced customer satisfaction by providing great customer service. Metrics achieved and promoted.

Computer and tech savvy professional.

Member Services, Molina Healthcare, August 2023-February 2024 Las Vegas, NV, Nv

Success at achieving metric goals in a 100% remote role. Maintained open lines of communication with both internal and external partners. 30 plus calls a day in high paced call center.

Customer Service Associate3, ZipRecruiter, September 2021-June 2023 Tempe, Arizona

This was a 100% remote role in a business to business a call center. Fast paced call center 20 to 50 calls per day.

The email average was 200 plus per day.

Assisted customers with log in issues, creating ads, invoicing, billing and some technical problems.

Promoted twice due to efficiency and metrics.

Nail Technician, Owner Operator Independent, February 2019-September 2021 Business owner operator

Successful at growing revnue and maintaining relationships. Marketing, inventory, invoicing, telecommunications and multi-tasking. Telecommunications Manager, T&B Marketing LLC, January 2012-January 2019 Las Vegas, Nevada

Front office manager

Telecommunications, all inner-office communications, Scheduling, dispatching, billing, multi-tasking,

Communication, calls emails and text simultaneously. Boosted team performance and work quality by enhancing training EDUCATION AND TRAINING

Associate of Arts

Nail Technician, Expertise Cosmetology Institute, Las Vegas, NV December 2018 GED

John D Rockefeller, New Cumberland, WV May 1995

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