Customer Service Front Desk

Aukeera Tellis

***************@*****.*** 404-***-**** Atlanta, GA

Summary

Dynamic customer service professional with 6 years of experience providing exceptional support across diverse industries. Proven track record in managing high-volume calls and resolving inquiries efficiently, with strong communication and conflict management skills. Seeking Customer Service Rep role to leverage expertise in enhancing customer satisfaction and maintaining high service standards.

Work Experience

Emory Conference Center Hotel

Reservation Specialist Atlanta, GA Feb 2025 - Present

• Manage and process incoming reservations with accuracy and efficiency, ensuring optimal guest satisfaction and occupancy rates.

• Coordinate with the sales and events team to align room allocations with group bookings and special events.

• Utilize property management systems to update and maintain reservation records, ensuring data integrity and seamless operations.

• Communicate effectively with guests to confirm reservations, address inquiries, and provide information on hotel amenities and services.

• Collaborate with the front desk and housekeeping departments to ensure seamless guest experiences from check-in to check-out.

• Analyze booking trends and patterns to assist in developing strategies for maximizing room revenue and occupancy.

• Handle guest complaints and issues related to reservations with professionalism and a focus on resolution.

• Assist in training new team members on reservation procedures and system usage to maintain high service standards. Aucera

Remote Customer Service Representative Knoxville, TN Present - Jan 2025

• Delivered exceptional customer support by efficiently resolving inquiries across multiple communication channels, ensuring customer satisfaction in a remote setting.

• Maintained high service standards by consistently addressing and resolving customer issues effectively and promptly.

• Utilized strong communication skills to enhance the customer experience and foster positive relationships with clients. First Horizon Bank

Contact Center Representative Knoxville, TN Apr 2024 - Aug 2024

• Handled a high volume of inbound and outbound calls, delivering top-tier customer service for banking products and services.

• Resolved customer inquiries promptly and efficiently, ensuring customer satisfaction and loyalty.

• Maintained a high standard of service quality, contributing to the overall success and reputation of the contact center. Holiday Inn and Suites

Front Desk Agent/Night Auditor/Agm Chattanooga, TN Feb 2021 - Jan 2024

• Managed guest services, handling billing and coding tasks to ensure smooth operations and enhance guest satisfaction.

• Oversaw administrative tasks, contributing to the efficient functioning of front desk operations.

• Improved guest satisfaction through effective problem resolution and proactive service delivery. District 3 Hotel, Ascend Hotel Collection

Guest Services Agent Chattanooga, TN Jul 2022 - Nov 2022

• Managed guest check-ins and check-outs efficiently, ensuring a smooth and welcoming experience for all guests.

• Addressed guest inquiries promptly, providing accurate information and assistance to enhance customer satisfaction.

• Resolved guest issues effectively, maintaining a high standard of service and contributing to positive guest experiences. Hilton Garden Inn Hotel

Housekeeper Chattanooga, TN May 2019 - Nov 2019

• Maintained guest rooms to a high standard of cleanliness, significantly enhancing overall guest satisfaction.

• Executed comprehensive cleaning procedures efficiently, aligning with operational goals and upholding brand standards.

First Step Child Care

Lead Teacher Chattanooga, TN Jan 2017 - Apr 2018

• Developed and implemented creative lesson plans focused on letters, colors, and numbers to enhance early learning and prepare children aged 0-3 for Pre-Kindergarten.

• Collaborated closely with young children in an Early Head Start program, fostering an engaging and educational environment.

Best Beginnings Learning Schools

Lead Teacher Chattanooga, TN Aug 2016 - Nov 2016

• Delivered nurturing care and developmental support for infants and toddlers, ensuring a safe and engaging learning environment.

• Collaborated with colleagues to implement effective educational strategies for children up to age 6. Education

East Tennessee State University

Bachelor's, Early Childhood Education Johnson City, TN 2015 Certifications

First Aid Certification

CPR Certification

Driver's License

Skills

Analysis Skills, Phone Etiquette, Organizational Skills, Childcare, Tutoring, Inventory Control, Early Childhood, Typing, Guest Services, Leadership, Hotel Experience, Childhood Development, Teacher Assistant, Classroom Management, Microsoft Excel, Experience Working With Students, Supervising Experience, Front Desk, Customer Service, Windows, Experience With Children, Conflict Management, Hospitality, Time Management, Preschool Experience, Computer Skills, Communication Skills, Quality Inspection, Presentation Skills, Cash Handling, Guest Relations, Negotiation, Writing Skills, Documentation Review, Call Center, Housekeeping, Sales, Cleaning, Curriculum Development, Management Experience, Opera, Toddler Care, Strong Communication Skills, Creative Thinking Skills, Planning Curriculum, Classroom Experience, Autism Experience, Quality Control

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