Customer Service Medical Assistant

ivonne sanchez

*** ******** ****** ** ********, NY 11221 *****************@*****.*** 347-***-****

Personal Statement:

I am a creative professional who exercises sound judgment, works well independently and in a team environment. I

take pride in work and personal responsibility for assigned tasks. Although, I have extensive experience in customer service, I love to learn and am always up to a challenge. I am seeking a position where I can develop and excel while giving my best to an employer.

Summary of Qualifications:

Medical Assistant

●Greet walk-in clients, answer inquiries, and schedule appointments for clients

●Obtain and record weight and height, medical history, vitals, test results and information in medical records

●Collect blood, tissue or other laboratory specimens, log the specimens and prepare them for testing.

●Explain treatment procedures, medications, diets and physicians’ instructions to patients

●Emotional resilience and able to cope under pressure in sometimes stressful or difficult situations.

●Good problem-solving and decision-making skills

●The ability to work effectively as part of a multidisciplinary team and alongside other medical specialties

●Telehealth, prepare cases for the visit

●Billing, coding using EPIC

Customer Service Representative/Cashier

●Provided customer service and handled customer inquiries over the phone, as well as, in person.

●Assisted customers with merchandise selection in a fast paced sales environment

●Restocked shelves, coordinated and dismantled displays

●Operated cash register; conducted cash and credit transactions

●Maintained stock inventory and logged information

●Multitasked between different computer screens to assist customers in the most efficient way.

Work History:

Medical Assistant NYU LANGONE HOSPITAL-BROOKLYN, Brooklyn,NY 06/2018-Present

Medical Assistant ODA PRIMARY HEALTH CARE / OB GYN, Brooklyn, NY 01/2014-06/2018

Customer Service Rep. Target, Brooklyn, NY 08/2013-12/2013

Cashier, Customer Service Home Depot, Brooklyn, NY 05/2011-05/2013

Customer Service Rep. Best Buy, Brooklyn, NY 07/2008-05/2011

Education:

Certificate in Medical Office Assistant

Franklin Career Institute, Brooklyn, NY 2010

Academic Diploma

Franklin D Roosevelt High School Brooklyn, NY 2005

Licenses:

Certified in Medical Office Assistant

Skills:

Bilingual English/Spanish

Excellent organizational skills

Strong customer relations skills

Microsoft Word/Office

References: Provided upon request

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