Customer Service, team player, multi-tasker, ploblem-solver
Resume:
Anahi Morales
Los Angeles, CA *****
***************@*****.***
Waitress
Skills and Qualifications:
Communication: Conveying information accurately to customers and the kitchen, and actively listening to customer needs and dietary restrictions.
Customer Service: Demonstrating a friendly demeanor, patience, and attentiveness to ensure a positive guest experience
Multitasking & Organization: Effectively managing multiple tables, orders, and tasks simultaneously in a fast-paced environment.
Problem-Solving & Resilience: Handling customer complaints, unexpected issues, and working under pressure to find acceptable solutions.
Memory: Remembering orders, customer preferences, and menu items to provide accurate and personalized service.
Work Experience
Asi Es Mi tierra Los Angeles, CA
02/22/22- 07/20/25
Assistant
Scheduling & Calendaring: Arranging meetings, appointments, and important events.
Communication: Answering and directing phone calls, managing emails, and drafting correspondence.
Office Operations: Ordering office supplies, managing inventory, and keeping common areas clean and stocked.
Yusen Logistics Los Angeles, CA
01/05/19 – 01/27/22
Forklift Driver
Material Handling: Operate forklifts to transport, stack, and store various materials, including pallets, crates, and bulk items.
Loading & Unloading: Handle incoming and outgoing shipments by loading materials onto trucks and unloading them into designated storage areas.
Inventory Management: Maintain accurate records of inventory movement, use scanning equipment, and rotate stock to ensure old items are shipped first.
Safety & Compliance: Follow all OSHA and company safety guidelines, ensure loads are stable, and keep the work area clean and organized to prevent accidents.
Documentation: Complete shipping and receiving forms, track materials using manifests, and report any product damage or shortages.
Flor Blanca Los Angeles, CA
01/09/15 – 12/20/18 Waitress
Customer Interaction: Greet diners, present menus, answer menu questions, and offer recommendations.
Order Taking: Accurately take food and beverage orders, noting special requests and dietary needs.
Service: Serve food and drinks to customers promptly and efficiently.
Payment Handling: Present checks and process payments accurately and securely.
Restaurant Operations: Maintain table cleanliness, assist with table settings, and bus tables as needed.
Communication: Clearly communicate orders and any customer issues to kitchen staff.
Menu Knowledge: Stay updated on the menu, including specials and ingredients, to assist customers.
Problem Resolution: Professionally handle customer complaints and resolve issues that arise during their meal.
Paseo San Miguel Los Angeles, CA
12/20/11 – 01/3/15
Waitress
Customer Interaction: Greet diners, present menus, answer menu questions, and offer recommendations.
Order Taking: Accurately take food and beverage orders, noting special requests and dietary needs.
Service: Serve food and drinks to customers promptly and efficiently.
Payment Handling: Present checks and process payments accurately and securely.
Restaurant Operations: Maintain table cleanliness, assist with table settings, and bus tables as needed.
Communication: Clearly communicate orders and any customer issues to kitchen staff.
Menu Knowledge: Stay updated on the menu, including specials and ingredients, to assist customers.
Problem Resolution: Professionally handle customer complaints and resolve issues that arise during their meal.
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