Social Media Customer Service

Derryl James

Inglewood, CA ***** *************@*****.*** 310-***-****

Work Experience

Marketing Manager

LORE Promotions – Los Angeles, CA May 2024 – Present

• Manage and execute monthly event promotions for LORE, a social event group hosting large-scale nightlife and community gatherings across Los Angeles.

• Design, develop, and produce engaging graphics and digital content to enhance brand presence and event visibility across social media and print platforms.

• Develop and implement innovative marketing strategies to increase audience engagement and attendance.

• Oversee social media marketing, influencer collaborations, and targeted advertising campaigns to drive ticket sales and engagement.

• Coordinate with venue partners, artists, and vendors to ensure seamless event execution.

Client Intake Specialist / Customer Service

KRA Legal – Los Angeles, CA May 2018 – February 2025

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.

• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns.

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals.

• Experienced with three of the top CRMs in the legal and marketing industries (HubSpot, Salesforce, and Clio) to manage client data, automate workflows, and streamline intake operations.

• Contributed to the development of intake scripts, process templates, and outreach campaigns to improve lead conversion and client experience.

Office Manager

Alpha Group / Auldey Toys December 2016 – May 2018

• Managed office operations including accounting, purchasing, and logistics for product distribution.

• Coordinated corporate events and handled customer service and social media inquiries.

• Tracked inventory and managed expense reports for upper management.

Program Coordinator

Noir Media Marketing February 2014 – May 2015

• Sold SEO (Search Engine Optimization) packages to businesses through cold calling and warm leads.

• Negotiated and closed over 100 confirmed sales, maintaining a 75% retention rate on recurring payments.

General Marketing / Sales Team Leader

VXI Global Solutions February 2011 – December 2013

• Promoted and sold DirecTV subscription services, including upsells and international packages.

• Helped develop new promotional offers such as Free Sunday Ticket packages.

Customer Service / Sales

Telezone Irwin Naturals January 2009 – January 2011

• Handled inbound customer calls for product subscriptions and continuity programs.

• Consistently met and exceeded upsell and conversion rate targets.

Education

Gardena High School – Academia (September 2002 – July 2006)

Skills

Marketing Strategy & Event Promotion, Graphic Design Development & Production, CRM (HubSpot, Salesforce, and Clio), Social Media Engagement & Content Creation, Client Communication & Relationship Management, Microsoft Office & Google Suite

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