Customer Service Data Entry

Myralee Meighan

Address: **** ***** ****, ****** ****, Belize

Cell Phone: 6114356

Email: ********@*****.***

Professional Summary

Highly motivated and resilient, dynamic, and results-driven professional with over 14 years of experience in sales, customer service, administration, media, and marketing. Proven track record of driving revenue growth, enhancing customer satisfaction, and leading high-impact campaigns across traditional and digital platforms. Experienced in developing advertising packages, scripting and voicing commercials, coordinating sponsorships, and managing brand visibility through strategic outreach. Founder of AM Document Services, offering legal documentation, proposal writing, and event coordination. Adept at building strong client relationships, leading cross-functional teams, and navigating fast-paced environments with precision. Skilled in market analysis, branding, and leveraging digital tools to achieve business objectives. Known for exceptional communication, creative problem-solving, and a passion for empowering others while consistently exceeding performance targets.

Soft skills

Faster Learner

Highly Dependable

Excellent Attention to Detail

Team Player

Organized

Leadership Skills

Flexible

Energetic

Critical Thinker

Assertive

Works Well Under Pressure

Results-Oriented

Proper Business Etiquette

Persistence

Negotiation Skills

Honest

Enthusiastic

Effective Communicator

Desire To Learn

Competitive

Core Skills & Strengths

Customer & Sales/Administration & Leadership/ Marketing & Media

Customer Retention & Upselling

Team Management & Training

Public Relations & Outreach

Complaint Resolution

CRM Systems & Data Entry

Script Writing & Voiceovers

Multi-Channel Communication

Scheduling & Coordination

Sponsorship & Ad Packages

Negotiation & Persuasion

Time Management

Guest Booking & Segment Planning

Fast Learner & Adaptable

Policy Development

Branding & Merchandising

Work History

Great Belize Productions Ltd – 2882 Coney Drive From: June 15st 2021 - March 15th 2024

Marketing/Sales Representative

Assist senior CG artists in the creation of 3D models, textures, animations, and visual effects.

Work closely with other departments, including design, animation, and production, to ensure seamless integration of CG elements.

Identify and Secure New Business Opportunities: Proactively seek out potential clients and develop new business relationships.

Maintain and grow relationships with existing clients, ensuring high levels of client satisfaction.

Sales Presentations and Proposals: Develop and deliver compelling sales presentations and proposals tailored to client needs.

Meet and exceed set sales targets and revenue goals.

Market Research: Stay up-to-date with industry trends, competitor activities, and market conditions to identify new opportunities.

Collaborate with Teams: Work closely with marketing and production teams to ensure the timely and accurate delivery of advertisements.

Negotiate contracts, terms, and conditions with clients.

Sales Presentations: Setting up meetings with potential clients to present advertising proposals and address their concerns.

Conducting research on potential clients' products or services and determining the geographic location of their target customers.

Guest Coordination: Identifying, contacting, and scheduling guests for the morning show.

Collaborate with clients and creative teams to develop compelling advertising concepts and themes.

Creative Brainstorming: Lead brainstorming sessions to generate innovative and effective advertising themes and concepts.

Travel to different districts and internationally to meet with potential clients.

Identify and reach out to international businesses and local small businesses to promote advertising opportunities.

Present advertising proposals to prospective clients, highlighting the benefits of advertising with our media house.

Negotiate advertising contracts and rates with clients to secure deals.

Customization: Develop customized advertising packages tailored to the specific needs and budgets of different clients.

Market Research: Conduct market research to understand client needs and industry trends, ensuring advertising packages are relevant and effective.

Proposal Development: Create detailed proposals and presentations for clients, showcasing tailored advertising solutions.

Client Relationships: Build and maintain strong relationships with clients, ensuring high levels of client satisfaction and repeat business.

Feedback Integration: Gather and incorporate client feedback to improve advertising packages and services.

Game Development: Develop interactive games and activities to engage audiences during events and shows.

Prize Coordination: Coordinate the collection and distribution of prizes for audience engagement activities.

Performance Tracking: Track and analyse the performance of advertising campaigns, providing clients with detailed reports.

Strategic Insights: Provide strategic insights and recommendations to clients based on campaign performance data.

Ability to travel frequently and manage a diverse client portfolio.

Identify Potential Sponsors: Research and identify potential sponsors for events such as Gimme 5, KTV Remix, Summerfest, Mother's Day, and other events hosted by Great Belize Productions Ltd.

Create compelling sponsorship proposals and presentations tailored to potential sponsors.

Negotiate sponsorship agreements, ensuring mutual benefits for both the sponsor and the event.

Relationship Management: Maintain and nurture relationships with sponsors, ensuring their needs and expectations are met.

Identify and secure prizes from sponsors and other sources for event giveaways.

Inventory Management: Keep an accurate inventory of all prizes and ensure timely delivery to winners.

Develop and design interactive games and activities to engage the audience during events.

Coordinate with event staff to implement games and activities smoothly.

Gather feedback from participants to improve future games and engagement strategies.

Work closely with event planners, producers, and other team members to ensure seamless event execution.

Manage budgets related to sponsorships, prizes, and audience engagement activities.

Reporting: Provide regular updates and reports on sponsorship status, prize inventory, and audience engagement metrics.

Analyse market trends and consumer behaviour to inform theme development.

Work closely with clients to understand their brand identity and marketing goals.

Develop cohesive themes that can be applied across various advertising platforms.

Present theme ideas to clients and internal teams, explaining the rationale and expected impact.

Script Writing: Write clear, engaging, and persuasive scripts for various media, including TV, radio, online videos, and social media.

Conduct research to understand the client's brand, target audience, and market trends.

Revise scripts based on feedback from clients and creative directors to ensure the final product meets the desired objectives.

Arranging travel, accommodations, and other logistics for guests.

Acting as the primary point of contact for guests before, during, and after their appearance.

Collaborating with producers and hosts to prepare interview questions and segment outlines.

Scheduling: Maintaining the show’s booking calendar and ensuring all segments are properly scheduled.

Follow-Up: Sending thank-you notes and follow-up communications to guests’ post-appearance.

Conducting research on potential guests and trending topics to keep the show relevant and engaging

Responding to potential clients’ inquiries and providing cost estimates for advertising services.

Campaign Management: Providing recommendations on suitable formats, advertising mediums, and preparing sample advertisements for clients

Reporting: Prepare and present regular sales reports to management.

Smart - Corner Albert/ King Street From: June 1st 2016 - March 15th 2021

Customer Service/ Sales Representative

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

Proven customer support experience or experience as a client service representative

Recommends changes in products, service, and policy by evaluating results and competitive developments.

Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Provides historical records by maintaining records on area and customer sales.

Contributes to team effort by accomplishing related results as needed.

Infotel International – New Town Barrack Road

Loan Processor, 03/20/2015 to 03/11/2016

Interview people looking to get loans

Collect and verify an applicant’s personal information and financial records for the loan.

Loan Prepare loan documents and generally keep the records in order for financial transaction.

Protel BPO – New Town Barrack Road

Customer Interaction Specialist, 08/15/2014 to 03/13/2015

Sales Representative – assist customers with finding a job while pitch to them about their education options.

Assist international customers with their insurance policies

Assist international customers with their health according to their health plan

Transparent BPO – 259 Coney Drive

Sales Representative, 02/2012 to 02/2014

Processed cash and credit payments rapidly and accurately.

Placed special merchandise orders for customers.

Entered data promptly and efficiently with a 100% accuracy rate.

Answered customer questions about product availability and shipment times.

Accurately logged all daily shipping and receiving orders.

Greeted customers in a timely fashion, while quickly determining their needs.

Recommended new Products and Services to customers, resulting in add-on business.

Referred unresolved customer grievances to designated departments for further investigation.

Responded to all customer inquiries thoroughly and professionally.

Coordinated between billing department and customers to resolve problems.

Documented all customer inquiries and comments thoroughly and quickly.

Developed a comprehensive training program for new sales associates.

Contacted customers by phone and email in response to inquiries.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Built relationships with customers and the community to establish long-term business growth.

Attended sales training camp and brought best practices leadership back to the company.

Ready Call Centre – 13.5 Miles Northern Highway

Customer Service Representative, 01/2010 to 11/2010

Effectively managed a high-volume of inbound and outbound customer calls.

Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes.

Defused volatile customer situations calmly and courteously.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centre environment.

Identified chronic customer issues by creating and maintaining customer complaint log.

Referred unresolved customer grievances to designated departments for further investigation.

Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Analyzed call volume and average call time to monitor Customer Service Representative Performance and productivity.

Acted professionally and patiently when addressing negative customer feedback.

Met or exceeded service and quality standards every review period.

Education

Galen University - 62.5 Western Highway

Business Administration with minor in International Business

Gwen Lizarraga High School - 1 Antelope Street

High School Diploma: General Studies, 2008

All Saint's Primary School - First Street King's Park, 2004

Certifications

CXC Taken:

English - Grade 2

Mathematics - Grade 2

Social Studies - Grade 2

Literature - Grade 2

History - Grade 2

Information Technology – Grade 3

Certifications:

Bpo Specialist Certification from Beltraide

Customer Service Excellence Certification from Beltraide

Business Process Outsourcing (BPO) Training Certification from Beltraide

The What’s and Why’s of Branding Certification from Beltraide

Superior Customer Service Certification from Beltraide

Managing Customer Satisfaction Certification from Beltraide

Digital Marketing Certification from Beltraide

References

Erlett Usher-Thomas: Professional Development Manager . Ministry Education. Tel: 6223004

Marie Gomez: Customer Service Manager (Smart – Speednet ltd.)- Tel: 6701013

Sonia Gonzalez: Customer Service Supervisor (BWS Ltd) – Tel: 6150370

Misael Cowo: Human Resource Manager – Protel BPO – Tel: 6325999

Candice Pitts: Belize Ambassdor to Taiwan -Tel: 6779167

Joel Westby: Production/Graphic/Marketing - Great Belize Productions Ltd -Tel: 6707692

Hon. Kareem Musa: Area Representative Caribbean Shores - Tel: 6100099

Ronell Gonzalez: Attorney at Law -Tel: 6144668

Sean Duncan: Chief Technology & Strategy Officer, Belize Water Services 501-***-****

Danielle Fuller — Supervisor, Smart Belize 501-***-****

Community Service

NaRCIE (formally the Special Education Unit):

80 hours of community service:

Helped with preparation for Special Olympics

Assisted teaches and student in the Special Olympics games

Contact this candidate