Medical Assistant Customer Service

Desiree Scolastico

Horizon Gate, Bellport, NY ***13 631-***-**** ***************@******.***

---

Professional Summary

Dedicated Customer Service Specialist with 1 year of insurance-focused experience, 22 years as a Medical Assistant, and 5 years as a Chemical Dependency Counselor. Proficient in explaining insurance plans, guiding clients through coverage options, and delivering exceptional patient and customer support. Strong communicator, team player, and detail-oriented professional seeking growth in a client-focused role.

---

Core Skills

• Customer Service & Client Support

• Insurance Plan Education (Limited Medical & Dental)

• Patient Intake & Care Coordination

• Authorizations & Referrals

• Lab & Test Result Management

• Sterile Procedure Assistance

• Excellent Communication & Teamwork

---

Professional Experience

Key Benefits – Customer Service Representative – Insurance Support

Dates

• Explained insurance plans, coverage details, and pricing to clients.

• Provided guidance on Limited Medical and Dental insurance products with Allstate.

• Resolved client questions and ensured positive customer experiences.

• Maintained accurate records of client interactions.

Stony Brook Medicine – Medical Assistant / OR Technician

Apr 2020 – Apr 2022

• Conducted patient intake, recorded vitals, and assisted in sterile procedures.

• Managed wound care and supported clinical staff in the OR.

Medical Home – Patient Care Coordinator / Medical Assistant

Aug 2012 – Feb 2020

• Handled authorizations, referrals, and in-house testing (flu, throat culture, PT, INR).

• Performed ABI, EKG, and spirometry tests.

• Communicated results to patients and ensured follow-up.

Suffolk Urology Associates – Medical Assistant

Jul 2005 – Dec 2010

• Scheduled appointments, assisted in sterile procedures, and performed lab callbacks.

Phoenix House – Substance Abuse Counselor

Aug 2000 – Jul 2005

• Worked with clients with Dual Diagnosis (MICA) - Mentally Ill Chemically Addicted.

• Conducted one-on-one sessions and group therapy.

• Delivered lectures on Anger Management.

---

Education

• Sanford Brown – Certified Medical Assistant (2003)

• Pace University – Certified CASAC (1999)

• William Floyd High School – High School Diploma (1995)

---

References available upon request

Contact this candidate