Well-Being Case Management
Resume:
Tia Trottier
*************@*******.*** 1-306-***-****
Address
Martensville
S0k2t1
Canada
Work experience
CUMFI Saskatoon Canada
Outreach
present
●Coordinated outreach events for the community, which engaged over participants and strengthened local relationships. This helped raise awareness of available resources and fostered a supportive network among attendees.
●Developed and implemented educational workshops focused on health and wellness, which empowered participants to make informed lifestyle choices. This initiative not only increased attendance by 30% but also improved community members' overall well-being.
●Established partnerships with local organizations, helping to secure funding and resources for outreach programs. These collaborations enhanced our service offerings and allowed us to reach more people in need.
●Collected and analyzed feedback from program participants, which informed improvements in our outreach strategies. This process not only increased participant satisfaction but also ensured that our programs remained relevant and effective for the community.
CUMFI Saskatoon Canada
Emergency receiving home
01/2025 – 05/2025
●Coordinated emergency response services for at-risk youth, which ensured immediate access to safety and support, helping to stabilize their situations during crises.
●Trained new staff on best practices for handling sensitive situations, which improved team efficiency and enhanced the overall quality of care provided to residents.
●Developed and maintained relationships with local agencies, which facilitated smooth collaboration and resource sharing, ultimately benefiting the youth and families we served.
●Implemented a new tracking system for case management, which streamlined documentation processes and helped the team better monitor progress and outcomes for each resident.
Canna cabana
Shiftlead
●Trained new employees on product knowledge and store policies, helping them quickly become confident and knowledgeable team members, which led to a smoother onboarding process.
●Implemented inventory management practices that reduced stock discrepancies by 30%, which not only improved efficiency but also ensured that customers found the products they wanted.
●Coordinated promotional events and marketing strategies in-store, which boosted foot traffic by 15% during key sales periods, helping to increase overall sales and brand visibility.
Saskatchewan Foster Families Warman Canada
In Home Support
02/2024 – 10/2023
●Assisted with day-to-day operations, working effectively and productively with all team member. Performed general housekeeping and cleaning tasks.
●Provided comprehensive support in essential tasks, including feeding, transferring, and toileting, while maintaining utmost compassion and respect.
●Ensured the safety and well-being of children through vigilant supervision and proactive measures.
●Implemented engaging and educational activities, fostering creativity and learning for the children.
●Provided compassionate care and assistance to individuals in their homes, including meal preparation, housekeeping, and personal hygiene tasks.
●Worked fast to complete tasks and meet daily deadlines.
●Documented client progress, behavior observations, and any changes in condition to ensure accurate and timely reporting to supervisors and healthcare providers.
Diamond house Warman Canada
PCW
01/2021 – 01/2022
●Provided compassionate and personalized care to residents, promoting their physical and emotional well-being.
●Assisted with daily living activities such as bathing, dressing, and meal preparation, ensuring residents' needs were met with dignity and respect.
●Monitored and recorded vital signs, medications, and changes in residents' conditions, communicating effectively with healthcare team members.
●Participated in ongoing training and development to enhance skills in areas such as dementia care and fall prevention, contributing to a safe and supportive living environment.
Tim Hortons Martensville Canada
Work experience
01/2019 – 01/2019
●Managed cash register transactions with accuracy.
●Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner.
●Balanced cash drawer at the end of each shift, ensuring accurate accounting of all transactions.
●Assisted in maintaining store cleanliness and organization, including restocking shelves and organizing merchandise displays.
●Prepared and served a variety of hot and cold beverages to customers in a fast-paced environment, consistently ensuring high levels of customer satisfaction.
●Swept, mopped, and vacuumed floors in designated areas to maintain a clean and organized work environment.
●Disinfected and sanitized restrooms, break rooms, and common areas to ensure a hygienic space for employees and visitors.
●Collected and disposed of trash and recycling materials in accordance with company policies and regulations.
●Performed minor maintenance tasks such as changing light bulbs, fixing leaky faucets, and repairing minor damages to facilities.
Corner Café Bay Hudson Bay Canada
Waitress
01/2018 – 01/2018
●Managed a team of waitstaff, ensuring smooth operations and exceptional customer service in a fast-paced restaurant environment.
●Developed and implemented new menu items, resulting in increased customer satisfaction and sales.
●Trained and mentored kitchen staff on cooking techniques, food safety procedures, and presentation standards.
●Demonstrated strong leadership skills by effectively delegating tasks, resolving conflicts, and maintaining a positive work environment.
●Provided exceptional customer service by greeting patrons, taking orders, and delivering meals in a timely and professional manner.
●Collaborated with kitchen staff to ensure accurate and efficient food preparation and delivery to guests.
●Demonstrated strong multitasking abilities by managing multiple tables simultaneously and prioritizing tasks effectively.
●Trained new team members on restaurant policies and procedures to ensure a cohesive and efficient work environment.
Kennith Hamilton Hudson Bay Canada
PCW
01/2015 – 01/2017
●Provided compassionate and personalized care to elderly residents, assisting with daily activities and ensuring their safety and well-being.
●Administered medications as prescribed and monitored vital signs, accurately documenting all care provided.
●Collaborated with healthcare team members to develop and implement individualized care plans, resulting in improved quality of life for residents.
●Communicated effectively with families and healthcare professionals, advocating for residents' needs and ensuring continuity of care.
●Administered medication assistance with accuracy and attentiveness.
●Successfully executed daily household chores including cooking, cleaning, and laundry.
●Provided comprehensive assistance in performing activities of daily living for residents with restricted physical ability or dementia.
Education
Hudson Bay Composite high school Hudson Bay Canada
06/2012
Saskatchewan Polytech Saskatoon Canada
08/2022 – 06/2023
Saskatchewan polytechnic Prince Albert Canada
08/2023 – 10/2023
SIAST Saskatoon Canada
Mental health & Addiction
06/2025
First Nations university Saskatoon
Socail work
09/2025 – present
Skills
Skills
Active listening
Professional
Emotional intelligence
Professional
Compassionate communication
Professional
Customer service excellence
Professional
Active listening
Professional
Empathy
Professional
Cognitive-behavioral therapy
Professional
Crisis intervention
Professional
Professional
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