Customer Service Specialist

LF

LEKEETA FREEMAN

********@*****.*** 678-***-**** McDonough, GA 30253

Service Delivery Optimization

Compliance Monitoring

Sales Support

Performance Analysis

Allstate Insurance Company - Sanfratello

Insurance Agency Northbrook, IL

Claims Senior Service Specialist

03/2009 - Current

Provided high-level customer service to clients and customers, responding quickly and efficiently to inquiries.

Developed and implemented customer loyalty programs to ensure repeat business.

Assisted in the onboarding of new team members, providing guidance on policies and procedures.

Troubleshot customer issues, escalating complex cases as needed. Analyzed data trends related to service requests and developed innovative solutions to address them.

Analyzed medical records, laboratory reports, and other documents related to claims processing.

Submitted claims forms with all necessary documents to insurance companies for payment authorization.

Assisted in resolving customer inquiries and complaints regarding insurance claims processing.

Assigned appropriate codes according to ICD-10 guidelines for each claim form received from healthcare providers.

Addressed customer inquiries to provide information and explanations on coverage and terms, expediting claims.

Ken's Foods McDonough, GA

Inspector in Quality Assurance and

Quality Control

03/2004 - 03/2009

Conducted visual and dimensional inspections of production parts to ensure conformance with customer specifications.

Monitored manufacturing processes for compliance with quality standards.

Performed in-process inspections on components, assemblies, and products using precision measuring instruments.

Maintained accurate records of inspection results, test data, calibration activities, and other related documents.

GA Department of Public Safety Conyers,

GA

Reinstatement Specialist

07/1999 - 03/2004

Developed and implemented specialized procedures for customer service operations.

Exercised versatility in fast-paced, agile work environments. Displayed strong telephone etiquette, effectively handling difficult calls. Identified needs of customers promptly and efficiently. Skills

Experience

Education and Training

Griffin Area Technical School Griffin, GA

Diploma in Cosmetology

06/1987

Henry County High School Mcdonough, GA

Academics

06/1985

Contact this candidate