Talent Acquisition Hr Operations

Tiffany Brooks

Bartlett, TN ***** *********@*****.*** 502-***-****

https://www.linkedin.com/in/tiffany-brooks-74735663 Professional Summary

Experienced HR and Recruiting professional with a strong background in full-cycle talent acquisition, onboarding, compliance, and employee engagement across construction, healthcare, logistics, and security sectors. Skilled in sourcing candidates, managing applicant tracking systems (ATS), conducting interviews, and coordinating onboarding processes. Proven success in cross-functional collaboration, process improvement, and supporting organizational growth through strategic recruitment and retention initiatives. Committed to continuous learning and fostering high-performing teams aligned with company values. Professional Experience

Ironsmith Fire LLC – Collierville, TN

Human Resource Specialist 2024 – 2025

• Developed and implemented HR strategies aligned with business goals to drive operational success

• Ensured HR practices, policies, and procedures supported company objectives and compliance standards

• Led full-cycle recruiting: job posting, sourcing, screening, interviewing, onboarding, and documentation

• Partnered with hiring managers to define role requirements and build targeted recruitment strategies

• Managed ATS workflows and candidate pipelines to ensure timely communication and regulatory compliance

• Designed structured onboarding and offboarding processes, including checklists and training materials

• Conducted reference checks, background screenings, and employment verifications

• Administered and documented exit interviews to gather feedback and improve retention strategies

• Advocated for employee needs, fostering a supportive, inclusive, and values-driven workplace culture

• Managed payroll processing and ensured adherence to legal and regulatory requirements

• Collaborated with leadership to identify HR interventions and drive strategic improvements

• Oversaw training and development programs aligned with business goals and employee performance

• Led initiatives to promote continuous learning and career growth across the organization

• Tracked performance reviews, pay structures, and one-on-one meetings to support employee development

• Supported the creation and scaling of an administrative team to enhance HR and recruiting operations

• Implemented feedback-driven improvements to boost employee engagement and long-term retention

Expeditors International – Memphis, TN

Ocean Custom Brokerage Agent 2022 – 2024

• Ensure timely and accurate movement of freight and information, providing exceptional customer service.

• Facilitate smooth and timely customs processes for all related activities.

• Execute daily workflow and department metrics, seeking best practices to improve operational efficiency and productivity.

• Transfer declaration information from commercial documents into the customs entry system.

• Perform accurate and timely data entry to build complete US Customs declarations.

• Build and maintain strong relationships with customers and government organizations.

• Always guarantees compliance with internal and external regulations.

• Track and trace shipments for valid data transmission to US Customs and Partner Government Agencies.

• Understand and correctly interpret import customs Desk Level Operating Procedures to fulfill customer instructions and expectations.

• Identify and manage exceptions, while seeking opportunities for continuous improvement.

• Enhance productivity, KPIs, process improvements, compliance, and customer satisfaction.

• Manage overseas communications and organize emails for timely follow-up.

• Consistently display and promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• Collaborated with cross-functional teams to ensure seamless operations and customer satisfaction.

G4S Secure Solutions / Allied Universal – Memphis, TN HR and Operations Manager 2020 – 2022

• Managed full-cycle recruiting for over 500 security professionals across multiple contracts, including job postings, candidate sourcing, interviewing, and extending offers.

• Maintained ATS workflows, processed applications, and ensured timely completion of background checks and compliance documentation.

• Coordinated onboarding, orientation, and training programs, ensuring new hires were equipped with required credentials and certifications.

• Oversaw healthcare security compliance including CPR, Crisis Prevention Intervention, drug screening, and license verification.

• Implemented strategic staffing and scheduling practices to reduce turnover and minimize overtime.

• Led performance reviews, disciplinary actions, and employee development initiatives to foster retention and service excellence.

• Partnered cross-functionally with internal departments to align recruiting strategies with operational goals and ensure seamless workforce integration.

• Monitored and analyzed HR metrics such as turnover rates, time-to-fill, and employee satisfaction to inform continuous improvement efforts.

• Facilitated employee relations investigations and resolved workplace conflicts in alignment with company policies and legal standards.

• Managed payroll coordination and benefits administration in collaboration with corporate HR and finance teams.

• Supported contract compliance audits and maintained accurate personnel records to meet regulatory and client requirements.

Bankers Life & Casualty – Cordova, TN

Regional Office Administrator 2019 – 2020

• Supported full-cycle recruiting and onboarding for insurance agents across the Mid-South Region, ensuring compliance with state licensing and regulatory requirements.

• Coordinated off-site career briefings, recruiting events, and onboarding sessions to attract and retain qualified candidates.

• Processed agent applications, tracked progress on state exams, and maintained applicant files for timely follow-up and credentialing.

• Scheduled interviews, managed candidate communications, and ensured smooth transitions from recruitment to onboarding.

• Collaborated with territory and home offices to streamline appointment scheduling, documentation workflows, and compliance audits.

• Generated and analyzed hiring and performance reports to support strategic staffing decisions and operational planning.

• Provided administrative support for pending business, insurance reimbursements, and agent credentialing.

• Handled customer inquiries, resolved service-related issues, and maintained high levels of professionalism and responsiveness.

• Managed office operations including supply ordering, billing, data entry, and document management to ensure efficiency.

• Prepared presentations and materials for recruiting events and career briefings, ensuring alignment with company standards.

• Assisted with agent appointments and licensing coordination, ensuring timely submission and regulatory compliance.

• Led a team of office administrators, providing training, mentorship, and performance feedback to maintain service excellence.

• Partnered with regional leadership to optimize office procedures, reduce inefficiencies, and improve service delivery

West Cancer Center – Germantown, TN

Scheduler Representative / Office Coordinator 2018 – 2019

• Handled all aspects of scheduling via telephone, fax, and email.

• Scheduled return appointments, labs, and radiology tests.

• Pre-certified outside tests and generated QCL for medical records.

• Scheduled changes and new consultations for all Physicians and Nurse Practitioners.

• Verified demographic and insurance information and obtained medical records for new patient visits.

• Complied with clinic safety policies and procedures.

• Assisted with training and orientation of new employees.

• Coordinated and led training sessions for new employees, ensuring they were well- prepared for their roles.

• Worked collaboratively with medical staff to ensure efficient patient scheduling and care. Nova Medical Center – Memphis, TN

X-Ray Technologist / Medical Assistant 2017 – 2018

• Prepared X-Ray films using Computed Radiology and Digital Radiology systems.

• Performed and developed X-rays on multiple types of equipment.

• Experienced with multiple types of radiology software.

• Used equipment for cardiac arrest and first aid.

• Recorded vital signs and documented physicians’ notes.

• Prepared tissue and fluid samples for laboratory analysis.

• Prepped exam rooms for clinical procedures and assisted physicians.

• Monitored and documented patient symptoms.

• Managed a wide range of medical equipment and protection equipment for patients and doctors.

• Led a team of medical assistants, ensuring high standards of patient care and operational efficiency.

• Collaborated with healthcare professionals to provide comprehensive patient care. Education

Sullivan University – Louisville, KY

Associate of Applied Science in Radiological Technology Certifications

• Fundamentals of Human Resources – Alison

• HR Analytics – Alison

• Human Resource Systems and Processes – Alison

• Employee Management and Training – Alison

• Strategic HR Management and Development – Alison

• HR Policies and Organization Structure – Alison

• Payroll Computation and Bookkeeping – Alison

• Professional in Human Resources (PHR) – Presently Enrolled Skills

• Full-Cycle Recruiting & Talent Acquisition

• Onboarding & Offboarding

• Multiple ATS platforms: ICIMS, Workday, Paycom, ADP Workforce Now, and DayForce

• HRIS Tools: WinTeam, Deltek ComputerEase, Oracle PeopleSoft

• Microsoft Office, Google Workspace, and Smartsheet

• Cross-Functional Collaboration

• Compliance & Employment Law

• Employee Engagement & Retention

• Training & Development

References

Available upon request.

Contact this candidate