Los Angeles Customer Service
Resume:
Stephan Widmer
**************@*****.***
OBJECTIVE
My main career objective is to establish myself in a position that allows me to utilize and enhance the skills and knowledge that I have obtained throughout my employment history. I am particularly interested in fields where there is room for potential growth and development. EXPERIENCE
Los Angeles Ale Works, Hawthorne, Ca - Brewer
March 2022 - Present
● Follow and maintain production schedule
● Operate a direct fire 20 bbl- 3 vessel Brewhouse, including grain handling, wort production and record keeping
● Safe handling of chemicals, gasses, pressurized vessels, hot water as well as general promotion of safe work practices and procedures within the brewery
● Complete CIP and SIP cleaning and sterilization
● Complete dry hopping process after fermentation
● Oversee carbonation and manage CO2 levels
● Assist with yeast management
● Complete beer transfers with and/or without rough screening
● Complete post dry hop beer circulation
● Run wild goose canning line operation
● Run packing line production
● Help with kegging
● Assist with recipe creation and collaboration
● Assist with keg washing
● Create inventory systems to streamline hop inventory
● Create and maintain a keg and can product inventory Proof Process Serving, (REMOTE) - Process Server
MAY 2022 - Present
● Obtain and keep a valid California process servers license
● Locate clients and serve documents using public information
● Follow legal protocol when serving documents to the public
● Document all addresses and client information with detailed notes and pictures
● Provide written reasons for any successful or unsuccessful attempts that might take place on a job
● Navigate through business and residential areas in a timely manner to reach my target address for delivery
● Maintain professional behavior when serving documents to disgruntled citizens
● Obtain signatures from registered notary when needed
● Print, enclose, and mail documents
WinCo Foods, Lakewood, Ca - Lead Clerk
January 2021 - January 2022
● Managed store merchandising and coordinated bi-weekly display changes
● Maintained and kept track of store inventory daily
● Assisted with quarterly inventory fulfillment
● Ran store sales reports
● Completed order placement, including direct-truck ordering
● Used software to compare product retail costs with wholesale pricing
● Implemented store receiving procedures
● Processed vendor invoices for payment
● Supervised various store departments, including outside vendors
● Assisted with employee scheduling and adjusted accordingly
● Oversaw interpersonal relations amongst employees and customers
● Resolved any customer related issues and/or concerns
● Contacted and scheduled emergency maintenance for all equipment required to maintain store operations.
WinCo Foods, Ventura, Ca - Night Shift Supervisor
August 2020 - January 2021
● Supervised 16 person crew for night-time freight stocking
● Assisted in creating and managing staff schedule for entire crew
● Unloaded delivery trucks using standing forklift, as a certified forklift operator
● Handled daily inventory control, including ordering products by pallet to complete stock
● Assisted with cash handling to expedite customer service at registers
● Directed crew to replenish shelves in the store, overnight
● Provided customer service to patrons in the store whenever needed
● Worked directly with other supervisors and store managers to discuss and mitigate conflict within crews, determine schedules, review staffing, communicate procedural changes, and implement team-building goals
State Brewing Company, Gardena, Ca - Production and General Manager/ Brewer January 2016 - November 2019
● Managed production crew
● Created schedules for: yeast production, grain fulfillment and fermentation production
● Ordered and fulfilled stock to meet production deadlines
● Administered all hop contracts associated with the company
● Completed accounts payable and accounts receivable for all orders
● Kept all safety procedures up to date and operational in manufacturing and serving areas
● Arranged Alcohol Sales and Safety Training for staff with the Long Beach Police Department to maintain safety and compliance
● Maintained equipment such as boilers, mills, high pressure vessels and glycol cooling systems
● Provided tools and assistance to maintain a consistently, clean environment for patrons
● Counted yeast cells to determine viability
● Worked in depth with carbon dioxide, nitrogen and pure oxygen to complete brewing procedures
● Operated a canning line to can and bottle product for sale • Established and maintained public relations within the brewing industry • Basic use of glycol systems for temperature control in various areas of the brewery
● Planned and hosted events for the company that were essential in brand promotion WinCo Foods- Merchandiser
January 2013- November 2017
● Certified forklift operator, operated standing forklift as well as pallet jack to move pallets of product from delivery to stock or storage areas
● Replenished shelved stock and arranged product for aesthetics, as required
● Created, set-up, and replenished display and end caps
● Provided customer service to all store patrons
● Handled cashier responsibilities including register and cash handling
● Active member of Safety Committee
Radford Cabinets- Carpenter
February 2012- January 2014
● Used equipment to cut wood for cabinet assembly
● Fabricated cabinets by cutting, shaping, sanding, sealing, planing, and actively problem solving
● Delivered and installed finished products to businesses and individuals • Worked safely with machinery such as: table saws, band saws, and dowel presses Green Pastures Entertainment- Production Assistant January 2010- January 2010
● Assisted during night time filming of 2010 movie Machete Joe
● Picked up and/or dropped off of actors to and from set
● Ran production errands to obtain materials and food for set
● Cleaned up production materials on set
EDUCATION
Antelope Valley College, Lancaster, Ca
2008-2009
Emphasis on Arts and Humanities
Lancaster High School, Lancaster, Ca
2004-2008
High School Diploma
Contact this candidate