Sales Manager Customer Service
Resume:
Anthony Langford
Oakland, CA *****
****.********@*****.***
Work Experience
Owner/Operator
A and L Automotive Consultants-Oakland, CA
February 2005 to Present
Assist previous customers update their auto purchases Work with referral's
Act as liaison to other dealers
Customer Service Representative
Blaisdell's Business Products-Oakland, CA
June 2024 to November 2024
Re-activated dead accounts
Follow up on orders
Provided top notch customer service and sales support Sales Manager/ Designer /Closer
Bay Home & Window-Pleasanton, CA
June 2022 to October 2022
In home design consultation
Provide quotes, write orders and work with support team Serve as liaison between the company and its customers to provide the best customer experience Experience in high end ticket sales
Sales Manager/Closer
Airport Appliance-San Rafael, CA
February 2022 to May 2022
Demonstrated appliances and design kitchen along with customer, put together packages, handle process from start to finish.
Sales Manager
SF Wallbeds n More-Burlingame, CA
August 2021 to February 2022
Demonstration and ordering of wall beds and accessories. Manage and ordering of stock and supplies. Set single store record in second month there.
Service Manager
Bridgestone Americas-Newark, CA
July 2021 to August 2021
Schedule mechanics and implementation of governmental environmental policies and standards Retired
One Toyota of Oakland-Oakland, CA
January 2018 to July 2021
Sales Manager and Service Department Liason
One Toyota of Oakland-Oakland, CA
December 2016 to January 2018
Supported the sales team in writing proposals and closing contracts. Contacted customers by phone and email in response to inquiries. Promptly resolved all customer requests, questions and complaints. Built relationships with customers and the community to establish long-term business growth.Handled service department issues and warranty coverages and limitations. Certified Honda Salesman
Honda of Oakland-Oakland, CA
May 2016 to December 2016
Researched and customized service proposals for clients. Built strong client relationships and provided high value-adding services, resulting in a 15% company market share increase. Dealt with warranty and service issues. Certified Honda Salesman
Avery Greene Honda-Vallejo, CA
March 2015 to April 2016
Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
Consistently hit and exceeded sales goals by 20%.
Researched and customized service proposals for clients. Certified Salesman
Fremont Cadillac Buick and GMC-Fremont, CA
June 2014 to February 2015
Consistently hit and exceeded sales goals by 20%.
Built strong client relationships and provided high value-adding services, resulting in a 15% company market share increase.
Certified Consultant
Premier Hyundai of Oakland-Oakland, CA
March 2014 to May 2014
Presentation and demonstration of all Hyundai products new and used. Management shake-up closed store unexpectedly.
Sales Consultant
INFINITI Of Marin-San Rafael, CA
November 2013 to February 2014
Researched and customized service proposals for clients. Consistently hit and exceeded sales goals by 20%.
Honda Certified Salesman
Honda of El Cerrito-El Cerrito, CA
November 2012 to August 2013
Conducted business to business telephone sales. Performed and facilitated purchase and leasing of new and used Honda cars and trucks
Honda Certified Salesman
Manly Honda Hyundai-Santa Rosa, CA
May 2010 to November 2012
Performed all duties involved in the lease and purchase of new and used vehicles. Quoted prices, credit terms, and other bid specifications.
Sales Counselor -Cemetary Plot and Product Sales
Rolling Hills Memorial Park Cemetery-Richmond, CA
September 2009 to June 2010
Consultation and presentation of plots and products at and before time of need. Insurance Agent
AFLAC-Emeryville, CA
January 2009 to July 2009
Evaluated leads obtained through direct referrals, lead databases and cold calling. Finalized sales and collected necessary deposits.
Met with prospective customers and business owners in their homes, businesses and other settings. Identified and solicited sales prospects in agency databases. Ceritied Honda Salesman
Honda of El Cerrito-El Cerrito, CA
June 1998 to September 2008
Presentation and demonstration of New and Used Honda cars and trucks. Set records in used car sales month after month.
Business Administration
Highland Park Community College-Highland Park, MI
September 1977 to September 1978
1 Year Business Administration
Education
High School Diploma
David Mackenzie High School - Detroit, MI
September 1969 to September 1972
Skills
• E-Commerce
• Upselling
• Business Development
• B2B Sales
• Computer skills
• Sales Support
• Product Development
• Analysis skills
• Market Research
• Communication skills
• Organizational skills
• Time management
• Research
• Salesforce
• Outside Sales
• Sales
• Proposal Writing
• Branding
• Product demos
• Sales Management
• Recruiting
• Data Entry
• Inside Sales
• Negotiation
• Management
• Negotiation
• Project Management
• Presentation Skills
• Pricing
• Strategic Planning
• Leadership
• Merchandising
• Sales
• Account Management
• Public Relations
• Outside sales
• Cold Calling
• Telemarketing
• CRM Software
• Customer Relationship Management
• Analytics
• Customer service
• Social Media Management
Certifications and Licenses
Insurance Producer License
Driver's License
Life & Health Insurance License
Life Insurance License
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