Customer Service Medical Assistant

Heather Wyman

Orlando, FL ***** PH: 689-***-**** EMAIL: **************@*****.***

»EDUCATION:

FLORIDA TECHNICAL COLLEGE - Orlando, FL December 2024 Allied Health Management Bachelors

FLORIDA TECHNICAL COLLEGE - Orlando, FL February 2021 Medical Assistant Technician Diploma

Certificate: ServSafe Food Handler

Affiliation: Student Ambassador Program – Florida Technical College March 2023- October 2023

»ADMINISTRATIVE SKILLS:

• Customer Service

• Phone Sales

• Money Handling

• Typing Proficient 35WPM

• Communication

• Proficient Microsoft Suite

»WORK EXPERIENCE:

Taco Bell – Orlando, FL August 2024 – November 2024 Universal Orlando Resort – Orlando, FL February 20223 – October 2024 Fazoli’s – Orlando, FL August 2023 – September 2024 Walmart – Orlando, FL November 2021 – April 2022

Crew Member/Cashier

Delivered excellent customer service by greeting guests, taking orders accurately, and ensuring prompt food preparation and delivery.

Operated cash registers and handled payment processing, including cash, credit cards, and mobile payment systems, while maintaining accuracy and efficiency.

Resolved customer inquiries and concerns with professionalism, showcasing strong interpersonal and problem- solving skills.

McDonald’s – Orlando, FL April 2022 – February 2023 Manager in Training

Assisted in managing and motivating team members to achieve operational excellence, maintain high morale, and deliver exceptional customer service.

Learnt and executed all operational procedures, including inventory management, food safety, cleanliness, and equipment maintenance.

T-ROC – Orlando, FL July 2021 to November 2021

Wireless Specialist

Engaged with customers to assess their needs and recommend suitable wireless products and services.

Met or exceeded sales goals by delivering tailored solutions and upselling where appropriate. Dezer Development – Orlando, FL November 2020 to June 2021 Avis Budget Group – Orlando, FL May 2019 to March 2020 Customer Service Representative

Assisted customers with selecting and upselling appropriate products/services based on their needs, achieving or exceeding sales targets.

Maintained professional telephone etiquette while managing inbound and outbound calls to support customer needs.

Documented customer interactions, resolutions, and transaction details accurately in company systems.

Built and maintained positive relationships with customers by demonstrating empathy, effective listening, and a poised demeanor under pressure.

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