Accounts Payable Customer Service

Lisa Carroll

Professional Experience

COBB EMC July 5 2025 – Temporary - Project

Hired to do a project for returned checks from customers. Also trained on Billing accounting. Spreadsheet for month end close.

SP Richards, Atlanta, Ga

Credit Assistant Feb. 2024 – May 2025

Collected past-due B2B invoices. Sent past due notice, Final Demand Notices & Set up for 3rd party collections & reported to credit bureau.

Adjustments – applied credits, worked deductions & skipped invoices. researched misapplied payments

Pulled Creditsafe, BPCA & SOS reports for new & reactivated customers.

Sent monthly statements & invoices. Provided Credit References.

Worked daily with sales reps, A/R & customer support with a variety of issues.

Verified we had Resale Tax certificates on our customers.

Help convince customer to change payment method from mailing checks.

Allied Product Solutions, Marietta, Ga

Accounting Specialist & B2B collections June 2022 – June 2023

Accounts payable, accounts receivable and expenses

Collected on past-due B2B invoices, handled a portfolio size of 200+ accounts

Sent statements along with issuing credit and debit memos

Ran weekly past-due reports to call and collect upon accounts

Posted payments and made payments to vendors

Processed invoices through Quickbooks and utilized Microsoft Suites

Aaron Rents Inc. Kennesaw, GA March 2013 – May 2020

Accounts Payable Specialist

Started in inventory Accounts payable and was moved to the RMA team for a year

Moved to A/P Expense/inventory working the repair/parts & freight vendors

Verified required information on the invoice and gained 3-way match experience

Set up new vendors, maintained direct vendor contact, has some General Ledger exposure

Trained on some journal entries, annual reports, and the MA126 report

Had a portfolio of 500 accounts, processed 200-300 invoices on a weekly basis

Airgas South Kennesaw, GA June 2008 – January 2010

Credit Analyst/ Corporate collections B2B

Corp. Collections & Customer Service Rep. in the distribution of medical & welding gases

Had a portfolio of 3 million dollars

Managed customers with 30-day terms of payment

Collected on past due A/R

Provided customer service making sure that the customer had all information required

VWR International, Marietta, GA January 1997 – August 2003

Credit Analyst/ Corporate Collections

Managed a credit/collection portfolio in medical scientific product distribution

Handled a portfolio of $1,000,000 +, assisted with credit reviews as well as established initial credit limit

Risk management utilizing D&B and bank references

Negotiated payment terms while reducing the days outstanding, ran aging reports

Reconciled accounts including adjustments, write-offs, and bad debt

Research deductions, unapplied cash and returned checks, customer service, refund checks

Education

Robert L. Osborne High School 1980 – 1984

Interactive Learning Center 1990 – 1991

Word processing with accounting

Contact this candidate