Contract Management Business Development

Donald Clark

774-***-**** *********@*******.***

CONTRACT MANAGEMENT / Vendor Management / BUSINESS MANAGEMENT PROFESSIONAL Experienced Contract Management, Sales, and Business Management Executive with a strong track record of building and leading high-performance teams, driving innovation, and exceeding objectives. Adept at identifying market needs, implementing strategic plans, and managing multi-million-dollar product portfolios and new business development. Extensive expertise in Business Operations and P&L management across various industries. Understanding of market dynamics, resulting in increased market share and global revenue growth. Consistently deliver exceptional results, driving productivity and profitability.

KEY SKILLS

Leadership Contract Management Vendor Management Relationship Management Sales Management Customer Service Project Management Forecasting Team Building Maintenance Performance Management Communication

Collaboration Problem-Solving Creativity Team Management Capture Management Federal, State County

Municipal Commercial FAR, DFAR, ETC GSA Schedules Cost Optimization Strategies Project and Process Management Negotiations Risk and Compliance Client Relationship Management Team Leadership Data Analysis and Reporting Microsoft Office Suite applications SAP ERP SaaS QuickBooks Salesforce Tableau Business Intelligence Software

PROFESSIONAL EXPERIENCE

Massachusetts Bay Transportation Authority, Boston, MA January 2024 – April Present Manager of Vendor Contracts

• Manage contracts with third-party vendors and subcontractors to ensure compliance with regulations and contractual obligations. Collaborate with vendors and internal stakeholders across departments to identify opportunities for optimization and implement cost-saving initiatives. Conduct analyses to monitor financial trends and establish performance governance frameworks that align with the deliverables outlined in contracts and service-level agreements (SLAs).

• Evaluate and amend current contracts to ensure that key deliverables are met and that contract life-cycle milestones are achieved. As the project lead, lead cross-functional initiatives impacting existing or prospective vendor partnerships. Develop comprehensive project plans, stakeholder communications, and deliverables that align with program objectives. Collaborate with end-users, procurement teams, and department leaders to co-design SLAs and establish data governance frameworks that enable proactive vendor performance and accountability monitoring.

• Monitor key performance indicators (KPIs) and SLA adherence to ensure compliance with contractual obligations. Address non-compliance issues, implement escalation protocols for verified data breaches, and execute remediation strategies to mitigate financial and operational risks while maintaining the value of partnerships.

• Facilitate structured monthly and quarterly business reviews (QBR) between the MBTA and vendor partners to drive accountability, strategic alignment, and progress on contractual priorities. Design and standardize KPI and SLA reporting frameworks throughout the contract lifecycle to enable data-driven performance evaluations and transparency in compliance.

• Collaborate with department heads to prepare for internal and external audits. Provide executive management with status reports on all relevant vendor management activities. Measure, monitor, and report on customer satisfaction and vendor performance, implementing continuous improvement strategies as needed. WATERS CORPORATION, Milford, MA December 2021 – January 2024 Contract Manager

Responsible for managing Federal, State, County, Education, and Commercial agreements for the entirety of the contract lifecycle for the organization. Negotiate and draft contracts with clients, suppliers, and vendors.

• Conduct risk assessments and provide recommendations for risk mitigation strategies.

• Executed transformational change that increased productivity, reduced costs, and took advantage of new technology and workflows, maintaining industry-leading revenue cycle performance metrics.

• Analyzing contract performance and financial data for improvement opportunities, which reduced overall costs by 20%.

• Stay updated on industry regulations to ensure contract compliance.

• Collaborate with legal counsel for dispute resolution and conflict management.

• Manage vendor and supplier relationships to ensure contract compliance.

• Conduct contract training for internal teams to enhance contract awareness and responsibilities. RETAIL BUSINESS SERVICES LLC, An Ahold Delhaize Company, Quincy, MA May 2020 – December 2021 IT VMO Contract Specialist – (Contract)

Served as the main point of contact for IT SaaS contractual agreements, SaaS pilot agreements, communications, and commitments, ensuring timely review and feedback for third-party stakeholders. Negotiated changes requested by clients or internal teams regarding contractual agreements through email, telephone calls, or online conferencing.

• Ensured the accuracy and completeness of contractual documents, conducting careful reviews to ensure conformance with contract terms and conditions.

• Managed contract renewals, extensions, amendments, new contract requests, master purchases, and service agreements.

PHILIPS HEALTHCARE, A Division of Philips North America LLC, Andover, MA October 2019 – April 2020 Contracts Manager – (Contract)

Prepared contract documents and agreements following corporate policies. Managed commercial contracts, ensuring compliance with company policies, specifications, business practices, and legal requirements.

• Review BAA and Master agreements and amend existing contracts to address requirements, scope, or terms changes if necessary.

ATI SYSTEMS INC., Boston, MA January 2017 – May 2019 Sales Manager/Contracts Analyst

Streamlined sales operations across 26 states, covering diverse vertical markets such as Federal, Industrial, Municipal, Commercial, and Education. Successfully executed cold-calling efforts in assigned regions to promote OEM equipment and services sales.

• Negotiated and managed RFPs, RFQs, IDIQs, contracts, and bids, overseeing a contract flow valued at $40 million.

• Developed detailed project models, including cost-benefit analyses, identified revenue drivers, critical success factors, and key performance indicators (KPIs).

• Ensured the accuracy of all reports and proactively investigated data discrepancies when required. CAPTURE MANAGEMENT/CONTRACTS ANALYST, Weymouth, MA December 2015 - January 2017 Independent Contractor

Managed the entire end-to-end process of contract negotiation and execution for federal set-aside programs, ensuring compliance with regulations and company policies.

• Provided strategic contract management services to large and small businesses, fostering successful partnerships and client satisfaction.

• Developed and implemented a standard Corporate Capture/Proposal Repository on Microsoft SharePoint, streamlining the capture and proposal process.

CAPITAL CONTRACTORS INC., Woburn, MA May 2015 – December 2015 Account Executive

Contact prospective clients to understand their requirements and prepare Request for Proposals (RFPs) and Requests for Quotations (RFQs) as needed.

• Successfully achieved all revenue targets and objectives aligned with Market segments and Logistical business plans. CAPTURE MANAGEMENT/CONTRACTS ANALYST, Weymouth, MA October 2013 – May 2015 GSA Independent Contractor

Provided expert strategic contracts management services, ensuring efficient and effective contract execution throughout all projects.

• Drafted comprehensive Request for Proposals (RFPs) and Request for Quotations (RFQs) for a wide range of equipment and services required for project implementation.

• Collaborated with legal advisors to develop and finalize the legal framework for contract management and execution, ensuring compliance with relevant laws and regulations. GINTZLER INTERNATIONAL, Buffalo, NY July 2012 – October 2013 National Accounts Manager

Provided crucial support for new product development, launches, and enhancements in pharmaceuticals, over-the- counter (OTC) products, and nutritional supplements.

• Orchestrated diverse programs and projects that significantly improved market presence and contributed to a 100% increase in annual profitability.

Mowalt Inc. May 2005- December 2009

Vice President of Sales, Glendale, CA

Successfully managed multiple facilities, overseeing sales operations, OEM capital equipment, and managing staff.

• Utilized sales analytics and metrics to manage multi-million-dollar P&Ls for all facilities effectively.

• Successfully negotiated Federal contracts, including Request for Proposals (RFP), Request for Information (RFI), Indefinite Delivery Indefinite Quantity (IDIQ), Request for Quotation (RFQ), Blanket Purchase Agreements (BPA), and GSA Schedules.

• Held responsibility for procurement expenditure, including operating expenditure (OPEX), recurring expenditure

(REPEX), and capital expenditure (CAPEX).

EDUCATION

Northwestern State University, Computer Science

Natchitoches, LA

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